Babys-Mart Reviews 

1,600
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, mentioning that items like car seats and pushchairs are very comfortable and securely packaged. Many people also note fast shipping, helpful assistance, and smooth ordering processes when purchasing online. Some reviewers were not happy with delivery delays and the overall lack of communication from customer support. Consumers frequently noted waiting weeks or even over a month to receive their orders without proper tracking updates. A few reviewers also experienced missing parts or items arriving separately after extended and stressful wait times.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of differing... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with items like easy-to-fit... See more

Order

People report ambiguous experiences with order, reflecting a stark contrast in consumer feedback. Many... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Many reviewers praise the... See more

Response time

Reviewers highlight mixed experiences regarding response times and delivery delays. Consumers report waiting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(1,600)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wouldn’t order again

The wrong item was delivered, had to send back at my own expense (although this was later refunded) battling the post office at Christmas. Slow response to emails. Would have expected them to do all possible to correct their error such as a pre-paid postal pick up. I wouldn’t order from this company again.

30 November 2023
Rated 4 out of 5 stars

Very good price for products

Very good price for products. No update emails to say when parcel was being shipped or when it was out for delivery etc. had to email them in the end. However, they were very quick to respond & received a response the same day. Would buy from here again.

29 November 2023
Rated 5 out of 5 stars

Excellent Service

Great product at a great price and delivery was much earlier than we had anticipated. We would certainly use Babys-Mart again.

13 November 2023
Rated 5 out of 5 stars

Excellent First Impression

We were looking to upgrade our child's car seat and found the one we wanted at Baby's-Mart for over £30 cheaper than anywhere else online. We were a bit sceptical at first but we still placed the order and 2 days later it arrived and there was absolutely nothing wrong with it. We were very impressed and will return when we are looking to buy more baby products.

30 October 2023

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