I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... See more
Company replied
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame... See more
Company replied
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and deve... See more
Company replied
Company details
Contact info
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, United Kingdom
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4.8
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Issue solved quickly
I had an issue with my babyliss xtp clipper. I sent an email and got and got an instantl reply resolving my issue.
Great customer service.
18 August 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Good beard trimmer but very unhelpful…
Good beard trimmer but very unhelpful customer services when trying to get information on the Torx screw size to enable me to replace the comb guide. I'm now throwing this one out and getting another brand that easier to maintain
18 August 2025
Unprompted review
Reply from Babyliss
Dear Rob
Thank you for your review and I am sorry to hear you are not happy with the service received .
Please be advise some of our appliances have security/anti-tamper screws and due to this the combe guide can only be changed by our technical team . This is free of charge if the appliance is under warranty . If however the appliance is no longer under warranty we charge the price of the combe guide and the package and postage .
This means the appliance would need to send into us however we do supply a free returns label and the the process is usually done within a week .
Unfortunately this is not something we are able to change.
Should you have any questions please kindly call us and if you ask for me I am more than happy to assist you with your enquiry .
Kind Regards
Angelika
Conair Customer Care Center
My gas tong broke replaced no bother
My gas tong broke replaced no bother
12 August 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Really positive experience
Really positive experience. The lady I spoke to was very friendly professional and helpful. My issue was dealt with really quickly with a positive outcome. Thank you
13 August 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fast and polite service
Fast and polite service
Focused on solving the problem.
Thank you
Team
7 August 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Faultless service A+++
I don't think it would be possible to improve upon their first class service.. I would give ten stars if possible. Superfast communication along with fast and efficient action. I received a new beard trimmer within a couple of days after providing them with the details of the faulty trimmer. Impeccable!
7 August 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service.
4 August 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I simply can't imagine a better…
I simply can't imagine a better customer service!
An immediate response, precise, efficient, covering all points, and then resolving my query within a week.
If only all companies were like this!
I was helped by Yomna.
Thank you very much!
30 July 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Very quick customer service
Very quick customer service, very helpful and added extra warranty on a replacement product as a good will gesture
31 July 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Prompt and extremely helpful service
I contacted Babyliss because the rechargeable battery on my (excellent), Titanium Pro shaver is failing and I wanted to buy a new one. Customer Service told me that batteries were not sold separately, but went on to establish that I might be entitled to a replacement shaver under a 3 year warranty that I did not know existed. This was accomplished within 24 hours of my initial contact by means of a few prompt and helpful emails. The replacement shaver is on its way to me as I type. This is by far the best customer service experience I have had in years.
31 July 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Customer Service Exemplary!
The customer service provided was exemplary. The team addressed the matter and resolved my inquiry with remarkable speed and efficiency. I am highly satisfied with the service. My sincere gratitude.
29 July 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
My Big Hair Styler stopped working…
My Big Hair Styler stopped working after 16 months of use.I contacted BABYliss customer support who were super helpful, and guided me through their very ' user friendly ' faulty returns service.They also issued a replacement Styler with an extended guarantee.Communication was excellent, and you really felt that they truly wanted the best outcome for the customer .
30 July 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
Excellent customer service. Professional and speedy responses. Issue was resolved efficiently.
25 July 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Brilliant
I had an issue with some straighters and received great customer service assistance from Yomna. Quick responses and a helpful outcome. Thank you
25 July 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Hairdryer fire hazard ⚠️
So disappointed only had my hairdryer a couple of months and it overheated burned my skin and hair and melted the front of the hairdryer. Emailed babyliss sent it back and had to chase for response to get one! Eventually got one stating oh the filter was blocked as a full and final we will replace. The filter was not blocked I have images of the whole appliance on and off and the filter, given I sent images along with images of the burns sustained to get this response I am furious. Do not buy from them, not even asked how the burn is or my hair to the matter and the sheer lie that it was the filter well the filter must be faulty then. But again no questions no telephone call just me chasing the response. I have put in a subject access request I have all my evidence and will await there report along with the appliance and my complaint and will be taking this the whole way a company cannot treat a person like this and get away with this!
***reply on here but still awaiting this said telephone call from a manager weeks later***
***Thank you for the reply again on trust pilot, I am free Monday anytime for a telephone call ***
24 July 2025
Unprompted review
Reply from Babyliss
Dear Gillian
Thank you for your review and I am very sorry you are not happy with the reply you received . I have tried calling your twice and left a voice mail for you could you kindly advise when I can call you to clarify the situation for you
Kind Regards
Angelika
Conair Customer Care Centre Manager
I have send you email please could you kindly check your junk/spam mail these might have gone into these .
Kind Regards
Angelika
Conair Customer Care Centre Manager
Can not fault the customer service
Can not fault the customer service. Lovely lady Angelika.
I genuinely agree with all the positive reviews I’m seeing here. I have had a very similar experience. Professionally handled & dealt with. Really if every service provider would have trained staff as such ,it would make life so much easier/better. Customer service skills & genuine concerns.
Thank you
Mr Khan.
23 July 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Such a quick response
Such a quick response,
I am very happy the way my problem was sorted.
E mails sent and a reply straight away.
Customer service is excellent.
23 July 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Brilliant customer service
Had a problem with my hair dryer, and within 30 mins of contacting them they had arranged for a replacement item to be sent out
23 July 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna,
Customer Care Team
Exceptional customer service in this…
Exceptional customer service in this day and age, so refreshing.
A pleasure to deal with, they provided an extremely pleasing customer experience.
22 July 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna,
Customer Care Team
Amazing customer service and outcome
Amazing customer service and outcome
22 July 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna,
Customer Care Team
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