Baby2k.com Reviews 

I very rarely write reviews but I was so impressed with baby2k I thought it was only fare to do so. I purchased a car seat from the company at around £40 cheaper than anywhere else I could find. The item was not in stock but I was given an estimated delivery date. I asked to be kept informed if this date changed. At the earliest opportunity I was made aware that my delivery would be delayed. Due to no fault of their own (blocked canal, covid, ports being shut down, brexit) our delivery was going to be significantly later than they thought. We were offered a refund but the issue was the same elsewhere. As a solution baby2k sent us their display model (brand new) as a loaner with a couple of gifts to keep us going. We have just received ours and sent the display back in one drop off/ pick up. This is an example of a company going above and beyond when most are just happy to blame covid and move on. Thanks again for your help and I hope to be able to use your service again in the not too distant future.

Recently purchased migno dolls pram/pushchair, , Christmas present for our great granddaughter, it was delivered on time stated, the colour was excellent looked better than the picture, it is very light weight, she saw this on internet with her mother and fell in love with it, she does not know we have bought it for her, nice surprise at Christmas,

Excellent customer service. Quick responses to emails and provided answers/reassurance (as purchased travel system for delivery to Ireland) When one parcel went missing with delivery company they immediately dispatched another.
Best value I could find for the travel system and very happy with the service to date

I was nervous ordering from an unknown company and the great value of the products made me think 'is this too good to be true'? But it is true. I ordered an Uppababy Vista to be delivered to Ireland and even with delivery, some really handy added extras and a great car seat option I still saved around €250. The team were more than helpful when I contacted them to arrange the delivery to Ireland and they kept in touch on the day of delivery to make sure I received it OK. Don't hesitate to buy from baby2k.com, they are the real deal.

I was worried that their competative prices would mean a compromise in service, but thankfully not, slight delay in delivery, whilst new stock was secured , but once the order was in the warehouse , delivered efficiently and a great package for the price

Pitiful customer service - their responses to my complaint about a dangerous faulty Jane pram have been little short of arrogant and evasive.

Baby2k were very keen to take my money in the first place, but when the £700+ pram turned out to have a known and widely internet publicised fault they have been very reluctant to put forward an acceptable solution.

I was first fobbed off with a claim that it was due to lack of maintenance and to apply Vaseline.

Apply Vaseline to the wheels of a 5 month old pram, that has only been in use since the birth of my 4 month old son!!!!

When I emailed to say that "solution" didn't work it was suggested that it was perfectly acceptable to expect us to be without a pram for what equated to about 3 weeks, whilst they "investigate".

They are avoiding answering my question "What am I expected to do without a fit for purpose travel system?"

Stay well clear shop somewhere else!!

******Cant find a way to post a response to the Baby2K reply so I'm adding it here**********

If stating fact and quoting my statutory rights is being aggressive or threatening then I am guilty, but the fact remains I am stuck with a dangerous faulty product and have only been offered apparently "for the last time" (via an aggressively worded email), a situation which would leave me effectively "grounded" for in excess of 2.5 weeks. A situation which I find unacceptable and is definitely in contradiction to my statutory rights.

Great shopping experience and certainly knows about baby products. Thank you for all your help.........I did not know buying a pushchair & car seat was so difficult but you made it much easier.

I have been very pleased with the service on buying a jane trider travel system,very caring and helpful, easy to contact in person by phone and would highly recommend. It is rare to find the best price and service on offer at the same time. Lucy December 28th 2013

I bought our travel system from Baby2k, they simply can't be beaten on price. Whilst some places do offer the price match you'll often be told they can't do it because it has to be like for like. Kiddecare for example wanted around the same money for my pram but with out the car seat, wool inlay and car seat cover. When I told them they simply said they couldn't honour price match as it wasn't the same thing even though they had all the products in store. Having not used Baby2k before I was a little hesitant but the process was nice and smooth. There was a little hiccup with the delivery but after some great customer service I received my goods along with an additional hand muff for the pram as a way of compensation. I'd certainly recommend them and will be using them in the future.

BEWARE!!!!! the worst customer service in the country, arrogant, useles.
I was trying to buy a pram from them and before placing an order I wanted to find out some details. But this woman I was talking to was not helpful at all, so she switched me over to her manager, who was arrogant and got the amp every time I was asking something.
The next day I got a call from them informing me that they can not proceed with my order because they carried out some kind of checks on me and their checks did not show me being registered at the address I have given for delivery.
YOU WHAT?!! CHECKS?!! What checks? Who gave you permission? There is no mention of it on the website!!! WHO DO YOU THINK YOU ARE? I did not know I have to be on the electoral register to buy a pram.
After trying to speak to their manager(the same arrogant woman), I gave up. She actually shouted at me.
Very stressfull experiance. Avoid!!!
Their prices are attractive though. Here is what you can do.
A lot of stores do a price match (John Lewis and Mothercare among them)
I got my pram in the end from John Lewis for the same money but with no aggro.

John Lewis = £900
Baby2K = £888 for same product + Maxi-Cosi car seat + Isofix base!!