Baby Nest Reviews 

274
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent service and so very helpful with our travel system and now next stage car seat. Everything suggested was with good reason and nothing oversold or pressurised. We will be using BabyNest for a... See more

Rated 5 out of 5 stars

The very best! Customer service, knowledge and expertise second to none. I would not dream of going anywhere else!

Rated 5 out of 5 stars

Babynest is an amazing business, that never fails on delivery or customer service (even called me once to tell me based on a previous order I'd probably ordered the wrong high chair piece) and they'r... See more

Rated 5 out of 5 stars

The pushchair we'd ordered needed to be ordered from the manufacturer and was going to be delayed 2 months. Amir at babynest reached out to me via email to let me know. We needed the pushchair quickly... See more

Company replied

Company details

  1. Baby Store
  2. Children's Store

Written by the company

London based baby store, selling a range of baby equipment by popular brands. We provide car seats, strollers and baby room furniture. From brands such as, iCandy, Cybex, Bugaboo, Silver Cross, Joolz, Stokke, Nuna, Egg and many more. Buy online from our website or visit us in store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

274 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.6

All reviews

(274)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and so very helpful…

Excellent service and so very helpful with our travel system and now next stage car seat. Everything suggested was with good reason and nothing oversold or pressurised. We will be using BabyNest for all of our travel system needs and future car seats. Thanks guys!

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Very slow

Order confirmed on 16 June and arrived on 26 June. This was for a visiting toddler and we had to make other arrangements. Not good enough. The delivery tracking information shows that it was not the fault of the courier.

26 June 2026
Rated 1 out of 5 stars

Order cancelled - unprofessional

Order paid for, order confirmation received and a day later received an email to say that the order is cancelled due to the promotion code used not being honoured.

Highly unprofessional and a real disappointment after taking time to browse the website before finally choosing an item and paying for it.

Will never use this company again, customers do not come first - beware.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful & efficient

I bought a pram raincover from Baby Nest. The team reached out to confirm delivery timescales, and the product arrived promptly. Great service, even for a small product.

16 February 2026
Rated 5 out of 5 stars

Amazing service

Called customer service to ask if product in stock, amazing service and very fast delivery time. Will definitely be using them again.

22 December 2025
Rated 5 out of 5 stars

above & beyond

I was looking for a specific product that I needed before Christmas. I rang the store and the staff could not have been more helpful, they went out of their way for me. It was so easy to get in contact with the store through their phone and the chatbot. Would highly recommend.

8 December 2025
Rated 5 out of 5 stars

Great fast service

26 November 2025
Baby Nest logo

Reply from Baby Nest

Thanks so much for your great review! We're glad you had a positive experience and appreciate your support. 😊

Rated 5 out of 5 stars

Helpful lady in the shop installed the…

Helpful lady in the shop installed the baby seat in the car and demonstrated how to use it. Easy online ordering

11 November 2025
Baby Nest logo

Reply from Baby Nest

Thank you for the lovely review! We’re so happy to hear you had a great experience in our store. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Great product & value

Great product & value!
The only little bug bear I had is that they sent the free gift separately and I wasn’t contacted to say that they wouldn’t be delivered together. And the free item sat in the collection address for so long, it almost got sent back!
But when I contacted them they were prompt & so helpful!
Would 1000% purchase from them again! 😊

14 May 2025
Baby Nest logo

Reply from Baby Nest

Thank you for your kind review, and for your patience despite the delivery issue. We’re really glad to hear you were happy overall.

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