Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
Poor
380 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual every time I call the back…
As usual every time I call the back office
Lola she’s sorting my issue in 2 secs
23 July 2025
Unprompted review
Reply from B4BPayments
Dear Neil,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
My head is at an angle (congenital…
My head is at an angle (congenital birth defect) the picture never was accepted as it was not straight. Unable to redeem my card.
23 July 2025
Unprompted review
Reply from B4BPayments
Hi Doris,
We’re sorry to hear that you've been experiencing issues with your card. We’d like to resolve this for you as quickly as possible.
Please rest assured that aesthetic conditions do not impact ID verification in any way.
Please don't hesitate to get in touch with our customer care team to see if we can help with this matter.
The Customer Care team can be contacted in two ways: by phone — the numbers are UK +442034755351, Italy +390108480232, USA +1 604 200 0554, Belgium/France +32460204387, Netherlands +3197010253696 (option 2).
Alternatively, you can use our Online live chat, which can be found on our website, www.b4bpayments.com
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
the response from back office was quick.
10 July 2025
Unprompted review
Reply from B4BPayments
Dear KH,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
secure and simple to use, 5 stars
I have been working with Ben Small for many years and trust him and his advice completely, This payment system is easy to use and most importantly very secure, I would definately recomend.
3 July 2025
Unprompted review
Reply from B4BPayments
Dear Yiannis,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Hello i am trying to update my identitu…
Hello i am trying to update my identitu for my card and nothing working with the device
20 June 2025
Unprompted review
Reply from B4BPayments
Dear Chantal,
Thank you for your review.
The first attempt was denied because the document provided was not supported. We’re pleased to confirm that your most recent attempt has been approved.
If you need any further assistance, please don’t hesitate to contact our Customer Care team.
Our CS Team is available 24 hours a day, 365 days a year, at the number +1 604 200 0554. Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages.
It can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
Stay away from them!!!
stay away from them!! they close your accounts without reason without notice and it takes them 2 min to close your accounts but they do not pay out your money if you have money left in the account.
They do not answer emails
when you write to them on their website it is like you are writing to robots and they come up with the same answer all the time.
STAY AWAY MOST WORST SERVICES
17 June 2025
Unprompted review
Poor service
Not everyone uses a mobile device - especially when dealing with financial related issues.
You sent me this link to "confirm my identity" to AN EMAIL ADDRESS. Which I only use a legit desktop PC ONLY for all financial institution transactions. Therefore, I cannot pick up my PC and taker a picture of my ID for you. I would be able to send you a DIGITAL file which has my ID on it.
If you are going to require a 2-step verification system, then I would suggest you have alternative options for users: such as either a text message* or an email message.
BECAUSE your system is only currently set up to send a verification code AS A TEXT MESSAGE - HOWEVER your text messages ARE OBVIOUSLY NOT COMPATIBLE WITH AT & T SERVICES. I just had to reset my entire cell phone to try to get your text message to come through today - to no avail.
AT & T could not figure out WHY your text messages would not come through. But according to your employees - a couple different ones mentioned that they have heard of this happening to AT & T customers before. Therefore - that is a YOU problem, and not a user (client) problem.
Very unhappy that I am not able to access my account any longer, so therefore I cannot check my balance, verify that charges to my account are accurate, etc.
29 May 2025
Unprompted review
Reply from B4BPayments
Dear Patricia,
We’re sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
We’ve received the escalation from our CS Team, and our IT department has already begun investigating the matter. We’ll keep you informed and update you as soon as we have more information.
We genuinely understand your preference for using a desktop PC for all financial transactions and your concern about taking a picture of your ID with a mobile device. However mobile verification is currently a necessary step for identity confirmation. Under strict financial regulations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we are required to perform robust identity verification. This often involves not just confirming the details on an ID, but also conducting "liveness checks" – verifying that the person presenting the ID is a living individual and that the ID itself is genuine and hasn't been tampered with.
The link we send is secure and encrypted, and your ID images are processed by our regulated identity verification partner, strictly in compliance with data protection regulations.
For the time being, using a mobile device for this specific identity verification step is a requirement to ensure we meet the necessary security and compliance standards to protect both our customers and our services from financial crime. That's why we can't accept documents via email
We appreciate your feedback and are always working to improve the user experience.
Kind Regards,
B4B Payments Team
An excellent company to deal with.
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner.
James Howett, our Account Manager, deserves a special mention, as nothing seems too much trouble for him. His responses to queries are timely and helpful to say the least.
Overall, it's refreshing to find a company that does what it says it will, and does it to the best of its ability.
14 May 2025
Unprompted review
Reply from B4BPayments
Dear Howard,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
You are doing great
You are doing great, but please in your next email include an unsubscribe button or let me know how can you I use this card since I do not work anymore for the company that gave it to me since last October and I am just receiving these emails every month.
1 May 2025
Unprompted review
Reply from B4BPayments
Dear David,
Thanks for leaving this review.
To stop receiving emails, please log in to your account, go to “Preferences,” and untick the email notification option.
Otherwise, please don't hesitate to get in touch with our customer care team to see if we can help with this matter.
Our CS Team is available 24 hours a day, 365 days a year. If you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages.
It can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
A bonkers system
I was recently given compensation by Delta for a flight eff up .I later found out that this was in the form of virtual cards that can only be used for online purposes. To add to my displeasure I had to take six of these virtual cards as the maximum value on each is £500 ,what's the problem with that I hear you ask ? well the problem is that to use them you have to register them through a company called B4B and to use them you have to create an account for each card separately and you can't create an account and add the value of each card to it !! I can only imagine the fun I'm going to have when I spend over the value of one cardthen have to try and add all the details of a second one ......bloody crazy.
I took the time to call them back the next day even though I had little faith that the copied and pasted advice to do so was going to lead to a different outcome and guess what ? yep I was right . The advisor (Fabrice ) was very polite and as helpful as he could be but he said that the system had been this way for years and he had fielded numerous calls from people with the same complaint as me and was sorry that he couldn't do anything about it .
Okay that's my Victor Meldrew grumble for the month !!
7 April 2025
Unprompted review
Reply from B4BPayments
Dear Mr Andrews,
I’m sorry to hear you’ve been having issues with your cards. We’d like to resolve this for you.
This happens because Delta Air Lines issues a card for every claim a client submits to them.
Please don't hesitate to get in touch with our customer care team to see if we can help with this matter.
Our CS Team is available 24 hours a day, 365 days a year. If you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages.
It can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
There is no informations regarding of…
There is no informations regarding of my card used last month, you are still dealing with an old card which is not used anymore, please update your card service.
1 April 2025
Unprompted review
Reply from B4BPayments
Dear Patrick Trafalgar,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Could you please contact our Customer Care Team? We are unable to locate your account, and there is no card registered under your name.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
EXCELLENT CUSTOMER SERVICE AND RAPID…
EXCELLENT CUSTOMER SERVICE AND RAPID RESPONSE AND ACTION ON REQUESTS
26 March 2025
Unprompted review
Reply from B4BPayments
Dear Paul,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
I just activated my card and still…
I just activated my card and still cannot evaluate the efficiency of your company. Activation was very easy and intuitive, however I wanted to change my nick name and it doesn't seem to be possible to do that, is it possible that once I choose a nick name it stays that name forever?
12 March 2025
Unprompted review
Reply from B4BPayments
Dear Alessandro,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card, if physical.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
The 'back office' team are always…
The 'back office' team are always fantastic!
10 March 2025
Unprompted review
Reply from B4BPayments
Dear JH,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Useless, scamming, waste of time.
I've been logged out of the B4B app for around 2 weeks now due to it saying my credentials are wrong even though it is right. I've contacted you several times and asked to reset the password explaining that it's a virtual card so I'm unable to give my card number other than the last for digits, and due to my own security purposes, the original email got destroyed after setting up the app. I've contacted you multiple times regarding this and not only did my card get suspended, I'm still unable to log in. I've been sent 4 emails to verify my identity, which only one of them would allow me to open for it to then send the verification across before I was actually finished therefore it got denied and failed verifying my identity. I of course have since been back in contact and again received an email to verify my ID but again it has 'Timed out' as soon as I've opened it seconds after receiving it.
I am 60% deaf, work extremely long and unsociable hours, so it's extremely difficult for me to be able to call. I have given every bit of information related to my B4B account including how much was put on the card at the start, what's funds are remaining, what shops it's been used at, date it was made active, all mine and my wife's details provided, ( My wife added her details as she handles the finances in our house ) I received the funds on 26 December 2024 as part of a work reward program and yet we can't even enjoy the full amount.
At this point I am extremely frustrated and disappointed that after all the evidence I have provided, You continue to deprive me of my reward funds and fail to rest my account password.
I am certain their is nothing more I can do to prove to you who I am to regain access to my funds therefore I shall be educating the public via all social media channels, the papers, the BBC on how B4Bpayments treat their customers and how they scam us out of our money.
27 February 2025
Unprompted review
Reply from B4BPayments
Hello David,
I’m sorry to hear that you’ve had issues accessing your card account with us.
As a regulated financial company, customer account security is our number one priority.
We understand this process can sometimes be frustrating, but we must ensure the person contacting us either by phone or online ‘Live Chat’ is the account holder.
We validate this by asking some account questions, all of which need to be answered correctly before we can proceed with a request or discuss the account.
We’ve opened a formal complaint on your behalf, so all the matters raised in your review can be investigated and fully addressed as part of the complaint investigation.
A member of our complaints team will send you a written acknowledgment by email shortly.
At B4B Payments we understand our customers time is precious, that’s why our UK Customer Care team are available 24 hours a day, 365 days of the year, either by phone or by Live Chat.
Our online Live Chat can be found on our website, www.b4bpayments.com. The chat icon is located on the bottom right of the screen and is available in 9 languages. Please note: It can sometimes take a few of seconds for the chat icon to pop up.
Best regards,
B4B Payments Team
I try to log in to the app and it says…
I try to log in to the app and it says my credentials are wrong even though it is right. I ask to reset the password and the email never arrived. Difficult to contact because the only channel is the phone, which is impossible for me because I am Brazilian. I received the card as payment for PrizeShark and cannot enjoy it.
I hope someone from the company contacts me by email as I do not speak English.
18 February 2025
Unprompted review
Reply from B4BPayments
Dear Juliana,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
Good morning
Good morning
My name is Alan Ritchie
I have just spoken with one of your advisors 15 mins ago.The reason for this was I have been awarded £320 on a credit card as compensation from delta airlines.
When I discussed this with the advisor he told me I would be receiving 32 cards with £10 credit on each.
This is certainly not what I was expecting so I asked for
one card with £320 credit.What am I supposed to do with 32 cards then the advisor cut me off.
Can you help me
Regards
Alan Ritchie
13 February 2025
Unprompted review
Reply from B4BPayments
Hello Alan
We are delighted to confirm that we have managed to transfer the balances from 32 cards to one card.
Your time is valuable to us, and we would be grateful if you would please consider updating your feedback.
Thank you so much, and please contact us anytime if you have any questions.
Best regards,
B4B Payments Team
i didn't get an sms on my number so…
i didn't get an sms on my number so thinking of changing it another one
12 February 2025
Unprompted review
Reply from B4BPayments
Dear Emmanuel,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
Tried 3 times to verify ID
Tried 3 times to verify ID, I am not comfortable with uploading my passport or Drivers license, this is not necessary to activate a card I already had, After failing at the log in, I went back into my account, and somehow my card became active and I am now able to access the funds deposited in my card. Such a useless and unnecessary system that didn't work anyways.
22 January 2025
Unprompted review
Reply from B4BPayments
Dear Louise,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, the result of the ID verification does not depend on us and the card activation is not related to the KYC process.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
We use B4B as part of our client…
We use B4B as part of our client services. Good Tech and responsive support team. Happy to recommend them
14 January 2025
Unprompted review
Reply from B4BPayments
Dear Iain,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.