I had previosuly written a review on the 8th June: RE being unable to access my funds on a compensation card. 7 days later, no solution, just an email stating 'Our team is still working on a fix.... See more
Company replied
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See what reviewers are saying
Thanks but I don't need the statements anymore for the temporary bank card. How can I get myself off the list of receiving statements? Thanks!
Company replied
Honestly an absolutely disgraceful company essentially holding over £2000 of my husbands money and doing nothing to resolve it. They have been saying for nearly 2 weeks it’s a technical issue and doin... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.6
Poor
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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15 November 2022
Unprompted review
Reply from B4BPayments
Hi 김김택근,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Can't log in. Useless
Can't log in. Can't register phone number. Can't access account. Useless process. Can't access my credit. Stupid yo wait 5 months for a fitbit ionic refund and get this tripe to try to deal with. Why can't I see a box for my phone number? Also customer service not open all weekend. Great for me who works all week
11 November 2022
Unprompted review
Reply from B4BPayments
Hi Kerry,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
crap and painful
7 November 2022
Unprompted review
Reply from B4BPayments
Hi Richard,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
I waited 6 months for email regarding…
I waited 6 months for email regarding refund for fitbit iconic.like others I have registered and then a message comes up saying unable to send sms to this mobil I didn't give my number it wasn't asked for when registering .this is so frustrating I have waited so long for this refund it feels fraudulent that there is yet another reason why I can't get acsess to what is rightfully mine
31 October 2022
Unprompted review
Reply from B4BPayments
Hi Heather,
I'm sorry to learn of the experience you've had with us.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Quick response.
31 October 2022
Unprompted review
Reply from B4BPayments
Hi Duncan,
thanks for leaving this review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks again for your kind words
Regards,
B4B Payments
Theft
Had issues using the prepaid card which eventually expired and I lost my funds. How much money do they make like this? A thieving unscrupulous company that should be closed down.
And businesses who use them -what is wrong with giving customers a direct refund instead of using this shoddy company?
Not even worthy of one star.
27 October 2022
Unprompted review
Reply from B4BPayments
Dear AA,
I'm sorry to learn of the experience you've had with us.
If the company issuer unloaded your card it's because they own the funds and it's not our responsibility, I am afraid.
We’d like to learn more about your specific situation. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have been trying to sign in into my…
I have been trying to sign in into my account but I can't because you made some updates on the app and now I can't receive a SMS to my phone, so it means that I can not use my card and you said you tried to call me but never did it. The email with you too poor you answers are too late and very very poor!!!!!
13 October 2022
Unprompted review
Reply from B4BPayments
Hi Ricardo,
the response from the IT is that the messages are undelivered by their carrier network.
No App updates are involved, I am afraid.
Kind regards,
B4B Payments team
I have attempted to log in to app &…
I have attempted to log in to app & website several times it keeps saying they will send me a code. I don't know where it's being sent but not to me! I'm very frustrated eileenz65 in app and my phone # 15048722700
29 September 2022
Unprompted review
Reply from B4BPayments
Hi Eileen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at 016042000554, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
I have received a card code
I have received a card code. I registered. Sorry, but it does not work. I have created an account. For verification I got the information that I will receive an code on my mobile. But I never have provided a mobile number. So of course that does not work. I dont have any possibility to send a mail with my request or to include my mobile number.
BR Ruth
After writing a mail on the customer service I received a fast response and fast very friendly help. Therefore I rated from 1 to 5 Stars.
23 September 2022
Unprompted review
Reply from B4BPayments
Hi Ruth,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks again for your kind words
Regards,
B4B Payments Team
Appalling company - not fit for purpose.
Wish you could choose zero. Two cards - cannot excess either. Been trying for months. The number given just says it’s busy then cuts you off. The money is for a recall of contact lens solution. I am entitled to the refund and need it. I know my login and password but it won’t let me in. Extremely frustrating.
17 September 2022
Unprompted review
Reply from B4BPayments
Dear Billy,
I'm sorry to learn of the experience you've had with us.
The CS team is current working really hard to respond to customers as quickly as possible. Unfortunately, due to very high customer demand, it’s taking us longer than we would like.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind to try again calling +44 203 475 5351 whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Dear Sir/Madam,my mastercard wss expired in April 2022.What a pity! Due to covid,I got problem with it,which makes me forget a lot of things.Pls help me reactivate my card to withdraw my money.Thanks
Hepl reactivate my card
17 September 2022
Unprompted review
Reply from B4BPayments
Dear Ánh,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Our company sent me a prepaid master as…
Our company sent me a prepaid master as a reward from our office activity. When i receive the email containing my card number i register thru app it was successful. But when it logged by itself then i try to login again i cannot go over with sms verification because i didn't receive the code. When i call the hotline at 1st time, i think they reset my credentials, so when i log in again then enter my mobile number it was successful. I was able to use it. But on the following day when i try to log in again i cannot get over again on sms feedback. I call the hotlines again, until happens. Until my prepaid call card is already used up. Im calling from the philippines, so its expensive for me to call the hotline to get help from customer support representative. Now i cannot use the remaining balance because i cannot log in. Hoping someone can help me to resolve my problem
16 September 2022
Unprompted review
Reply from B4BPayments
Dear Mark,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Fitbit Ionic safety recall
Fitbit Ionic safety recall, was very straightforward although I do recommend downloading the B4B app as it's more convenient.
You need the code which B4B send to your email address and your mobile number you entered when you initially made your claim to complete registration. Frankly a breeze.
Keep up the good work!
10 September 2022
Unprompted review
Reply from B4BPayments
Dear Customer,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks again for your kind words
Regards,
B4B Payments Team
Reply from B4BPayments
Hi Sherri,
I'm sorry to learn of the experience you've had with us.
The CS team is current working really hard to respond to customers as quickly as possible. Unfortunately, due to very high customer demand, it’s taking us longer than we would like.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind to try again calling 016042000554 or the number on the back of your card, whereby an advisor can gladly assist.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have used bread card for many years…
I have used bread card for many years now , I have experienced withdrawal issues in the past but now card seems to be blocked , cannot withdrawal , cannot use in shops or online , called customer services and they were supposed to call me the next working day , and no one did , now it’s Friday evening and my card is inactive with my money in it and I can’t be helped until Monday 😏 not good enough
9 September 2022
Unprompted review
Reply from B4BPayments
Hi George,
I'm sorry to learn of the experience you've had with us.
Anyway glad to hear that the issue now has been resolved, apparently.
If not, would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Impossibility to login
No matter what I am doing, I can't login, even after 30 resets of password.
I complained , got an email that the issue was solved, but it wasn't. Replied that the problem is not solved, no feedback until today (2 days later).
Later edit
Finally, I was contacted by phone and now I have a working account. Still, wasn't the most easy way to create and access an account. Changed also the rating.
7 September 2022
Unprompted review
Reply from B4BPayments
Hi Eduard,
I'm sorry to learn of the experience you've had with us.
Anyway glad to hear that the issue now has been resolved, apparently.
If not, would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Customer service non existent
Lost my password for account. Tried to reset password but I need card number. As it's a virtual card I cannot access card number. Sent an email 2 weeks ago to reset password but didn't receive reply. Very disappointed with service
3 September 2022
Unprompted review
Reply from B4BPayments
Hi Declan,
I'm sorry to learn of the experience you've had with us.
Anyway, when you reset the password, you need to enter the 9 digits card code that you used to set up the account, and NOT the card number.
We can't find any email under the name "declan murray" so would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Very fast and all perfect
1 September 2022
Unprompted review
Reply from B4BPayments
Hi Jaumers,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks again for your kind words
Kind Regards,
B4B Payments Team
Request
Hi,
I cannot connect to my account because I cannot receive the safety code. Could you send it to me by e-mail in stade of sms ?
Otherwise, please register this phone number which is a French one : +33665581001.
Best regards,
Marine Monjardé
1 September 2022
Unprompted review
Reply from B4BPayments
Hi Marine,
it's a legal requirement, I am afraid.
Would you mind giving us a call at +32460204387, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Fitbit recall - refund via B4B account
As part of the Fitbit recall a refund was provided via B4B Payments. After initially logging in there was an issue with the two factor authentication (2FA) due to the associated phone number - this is a common issue. I raised this with the support line and after a couple of days back and forth it was resolved. Now have access and look forward to using my account. There is also an App that can be downloaded and used.
26 August 2022
Unprompted review
Reply from B4BPayments
Hi Simon,
Thanks for the review. I am pleased to see the customer team helped to resolve your query for you.
Regards,
B4B Payments Team
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