sncb international - nmbs internationaal Reviews 

I was charged for a ticket that I did not receive in the end. I payed for several bookings which went perfectly fine but this one booking was still not payed back to me.

I can’t book trains leaving from 22:00 to midnight or from 00:00 to 04:00…

To clarify: from the app, it is not easy to select departure times from 22:00 till 04:00. That is, to select something leaving at 23:10, I have either to search from 20:00-22:00 and look for later trains or select 04:00-06:00 and just check earlier leaving, and if I don't do that, it looks like there are no options.
Therefore, from my point of view, it is not immediately easy to understand and find trains leaving a bit later than i.e. 22:00 or earlier than 04:00

it is not clear the category of the passenger until receiving the ticket. The system keep memory of the previous purchase and as I bought months ago a ticket for my son, I was automatically selected as young and it is visible only after the purchase. The category should be visible before buying the ticket.

The SNCB international booking website is professional and very easy to use. Thank you.

I think I got robbed- my card was charged the amount for the transaction but my booking reference number doesn't exist anywhere and I don't have access to my tickets. Very stressful and expensive customer service is not a good next option.

The worst train booking website. Be careful when booking trains as two days of the date cancel all direct trains having to make connections and taking many hours longer. Buying a ticket choosing day and time does not guarantee that the train will be the same and the company will not be responsible for costs or lost time.

Great that you can book an "option" on a ticket that is saved for several days.
Very easy to pay.
Good with ticket in several ways (phone, email, pdf)

There is no scroll wheel on the website. Incredibly hard to navigate. Had to change the zoom view on my browser just in order to see but then everything looks so tiny and small and hard to read. But at least I was able to progress to the next page.

We needed to cancel our rail journeys. The process was simple and the refund was very quickly sent. Very impressive.

My bookings and refund were proceeded quickly.

Two switches on my way from Antwerp to Maastricht, both late, both added ~1h to my 2:40h train ride. So what should’ve taken a bit over 2h now takes me almost 5h … I‘m rethinking some life choices now. How can this be allowed?!

I wanted to exchange the ticket but could only pickup same end destination. Did refund instaed, worked like a charm.

I want to request a refund. My train from Ostende to Gent got late, 7 minutes late, and I missed the connection and had to book a Thalys train instead in order to make it to Rotterdam before night.

I purchased a mobile eurail pass and then could not seem to make a reservation anywhere. But found you site through someone else's answers and suddenly I could make reservations easily! Thank you so much, this was such a relief!

Excellent booking of my international tickets

The booking process was easy, fast and secure!!! I like it!

Travel options in the application are shown in highly user friendly manner which is well complemented by the smooth checkout and payment process.

Great platform to book train tickets across Europe.

I made a mistake with the booking of my train ticket and got a refund quickly. Much better than Ryanair ;-).