Azplumbingcontractors Reviews 3

TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

AZ Plumbing Gloucester

AZ Plumbing Gloucester. Charged £49 call out fee. Then wanted to charge over £500 to replace a failing valve. They advised pipework needed replacing as well because of age/condition. Rejected quote and got spares from Proper Job under £10. Repaired myself in 5 minutes.

26 May 2026
Unprompted review
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Reply from Azplumbingcontractors

Hi, thank you for taking the time to leave a review. We’re sorry to hear about your experience, however we believe you may have left this review for the wrong company. AZ Plumbing Contractors Ltd is based in Islington and only covers North London — we have no connection to any business operating in Gloucester. We’d kindly ask that you check the company details and update your review accordingly. Thank you.

Rated 1 out of 5 stars

I called these out as an emergency at 8…

I called these out as an emergency at 8 o'clock at night. As I add a leak in the cold water tank, there was a 10 minutes and charged me 1200 pounds for turning the stop tap off.

8 May 2026
Unprompted review
Azplumbingcontractors logo

Reply from Azplumbingcontractors

Hi, thank you for your review. We're sorry to hear you had such a stressful experience with an emergency leak. However, we have checked our records and have no booking or job on file for that date — we have no record of carrying out any emergency callout matching this description. We also do not charge a £49 callout fee, and the rates you have described are not in line with our company pricing. We believe this review has been left for the wrong company in error. We'd kindly ask that you check your invoice for the correct company details and ensure the review is directed to the right business. Thank you.

Rated 5 out of 5 stars

A good choice to service or fit a boiler

I have used them twice now, the first time in January 23 and more recently in August 24. On both occasions I was very happy with the quality and cost of the work done.

The first time I used them in January 23 what I thought would be a simple boiler service turned into a major piece of work when it was found that the gas valve was faulty and the inside of the boiler dirty with soot. A problem with gas pressure to the boiler meant he had to come back and run a new gas pipe from the front to back of house. He rescheduled less important jobs to free up time so as to get out boiler working ASAP. At every stage he told me what he was doing, showed me the problems, and explained the charging structure. It was a big job and in both cases the bills were less than I was expecting given the time he was on site. He was good at getting back to me on the phone with when he could come back at fit the new pipe.

I also got them change a shower pump, his plumbing was fast and efficient and he completed the job in much less time than I was expecting. Very happy with the quality of his work.

More recently he came back to service our boiler, this time it was a completely straightforward service but he still took the time to explain the bits on out 15 year old boiler that we would need to change in the next year or two.

All in all a thoroughly professional and efficient service not the quickest at responding to emails but get the communication right when it is important. Highly recomended.

7 August 2024
Unprompted review

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