I believe that all of these banking services are really helpful for people, because it literally makes their life easier. In my opinion, those people, who can't admit the befits which come from using... See more
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Absolutely sucks for people on a visa, even if they're multimillionaires. Said my visa was expired, when it clearly wasn't. What a joke - I'll bank with someone who actually treats people as human b... See more
Company replied
We’ve been working with Azlo for a couple years now and we have nothing but praise! Aside from being extremely convenient, Azlo is a well oiled machine. Speedy customer service, extremely friendly a... See more
Company replied
We use an Azlo business account for our 501(c)(3) charity. We are thrilled with the ease-of-use and well-designed app and desktop account access. It's been especially useful for mobile app check depos... See more
Company replied
Company details
Information provided by various external sources
Free, easy-to-use business banking for those who are doing it all.
Contact info
201 Mission St, 94105, San Francisco, United States
- 1 (844) 295-6466
- support@azlo.com
- www.azlo.com
3.8
Great
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This is the easiest and best Business…
This is the easiest and best Business Deposit account that you could own. Just click a pic of your deposit checks and your funds are available within 24 to 48 hours. Saves me a lot of time and hassle.
14 July 2020
Unprompted review
Reply from Azlo
Hi Angie, thanks so much for the feedback! It's great to hear you're enjoying your account and those mobile deposits :) We're happy to have you onboard! ^JW
Fantastic customer support as always !
13 July 2020
Unprompted review
Reply from Azlo
Thanks Danny! It's great to hear that our team was able to help. We appreciate the kind words and look forward to continuing to work together :) ^JW
No easy way to contact. Constant banking issues
No phone numbers, no way of getting in contact. I have my account linked with stripe and randomly my deposits will get rejected by stripe because my "account is frozen". Problem is azlo never notifies me that my account is frozen and I have no phone number or method of contacting azlo in a timely manner.
12 July 2020
Unprompted review
Reply from Azlo
Hey Josh, I'm so sorry you're running into this issue! A frozen account is not a common occurrence, but that can happen as a result of a few different factors (such as unusual activity). If you need assistance, our customer support team is ready to help by phone or email. You can find our contact details on our website, or through the Azlo app. You can reach us at 844-295-6466 or support@azlo.com. Our apologies if you had difficulty locating that contact info. ^JW
Customer service is great
Customer service is great. These guys a problem solvers. They listen and deliver exceptional service.
11 July 2020
Unprompted review
Reply from Azlo
Thanks so much! We appreciate the shout-out and it's great to hear our team was able to help when needed. We're happy to have you aboard! ^JW
Rejected because of critical survey response
Submitted application on Monday, with all necessary documents including federal EIN. Crickets. Not a single email after the initial receipt. Friday I logged in again, looked for some sort of contact info, found none (which is super sketchy), and was prompted by the website to take a "survey" to which I responded it was sketchy not to give a solid estimate of application turnaround or a way of contacting them about the application. Immediately after submitting the survey, I received an email saying "we are reviewing your application." A couple hours later, application rejected. Due to my "confidential" survey responses? Or a coincidence? Besides complaining here, I'm filing a complaint with the banking regulator.
10 July 2020
Unprompted review
Reply from Azlo
Hi Michael, I'm sorry you ran into these issues with communication during the application process. Our system is set up to immediately send an email once an application is submitted. We also provide contact details for our Customer Support team on our website.
We aren't running any surveys on our site, but you may receive a prompt to offer a rating if you've spoken with our Customer Success team. I can assure that this prompt would in no way affect your application decisioning (nor would any other survey should we run one at any point).
We hope that all of this information is readily available throughout the process but if you experienced any glitch or issue that would lead you to believe otherwise, we'd love the chance to be able to address it.
Those communication issues aside, I'm sorry that we weren't able to ultimately approve your application. This can occur for a number of reasons (again, this decision is based on the application materials you submitted securely). We can't speculate to those details here but I'm sorry that we aren't able to support your business at this time.
And while we can't comment further on your application, if you'd like to chat with us about any technical roadblocks you experienced that caused communication issues, please send us a note at support@azlo.com. ^JW
If you're reading this - DON'T GIVE THEM YOUR $$
Read the other reviews - the comments regarding discriminatory denials are accurate.
I'm an American citizen, with an ethnically identifiable last name (not listed here). I submitted an application, which was immediately denied, with no explanation. My business partner (who has a very traditional "white guy" name) submitted identical information for our business and was approved. That should have been our first clue that these guys were sketchy.
We made a very minimal transfer, just to open the account. Weeks after approval, we still had not received any debit cards, etc - and I called to complain. Immediately after complaining, we received a notice of cancellation of our account. No explanation. No response was received to our inquiries except "we can't provide details on denial".
Also - the initial deposit we made was not returned to us. Luckily it was just a small amount - and far smaller price to pay than potential damage to business from their unprofessional and unscrupulous practices.
---- updated in response to below comments----
Interesting that we were denied, supposedly in accordance with your adherence to "regulations", as we were able to obtain business accounts with both a federally-certified credit union and a well-known legacy bank using the exact same documentation.
Well worth it to pay the maintenance fees, folks - this bank just isn't worth it.
9 July 2020
Unprompted review
Reply from Azlo
Hi there—I'm so sorry to hear that you ran into these issues. We can understand your frustration. While we don't have the info here, and can't speculate on the decisioning details of your first application, I can shed some light on our review process. Our team reviews applications and materials to verify accuracy and legitimacy, and to make sure we're adhering to federal and state guidelines. Once an application is approved, it's not common for us to freeze or close accounts, but there are a number factors that could lead to this course of action down the road. Again, we cannot comment to the specifics on this situation or what led to this decision here but I'm sorry that we weren't able to support your business. One additional note—of course, it's our standard practice to return your funds when an account is closed. Normally this is in the form of a mailed check. If you believe that you have not been issued check, please contact us immediately so we can look into. You can reach out team at support@azlo.com ^JW
Azlo's support team has come through…
Azlo's support team has come through for me. We've been having trouble getting me my card. They automatically upgraded the shipping so that I can get it in 2 days instead of having me wait another 2 weeks. They have also kept me in the loop the entire time. Thanks Lucy & the Azlo support team.
9 July 2020
Unprompted review
Do not risk and give them your money
Do not risk and give them your money. They are unscrupulous clowns and will cause you alot of pain and frustration.
As a small business owner I opened an account with them attracted by the 0 fees + initial deposit.
Given the Covid pandemic business was slow.
They abruptly sent a notification that they intended to close my account and subsequently closed it.
I had some funds in the account and I contacted customer care to have them sent to my current address. It's been over a month and I haven't received them. They even failed to give me a tracking number.
Honestly don't waste time with such a small startup bank especially on a crucial matter like finances which are key in life. It's not worth it. I eventually opted for one of the much larger established banks. There is a reason why these more reputable banks have survived for decades / millenniums - they have their act together. Don't waste time with these clowns.
9 July 2020
Unprompted review
Excellent business banking
Excellent business banking. I am a small business owner just getting started and Azlo offers all your banking needs with exceptional customer service. They even offer webinars free of charge to assist you.
9 July 2020
Unprompted review
Reply from Azlo
Hi Kimberly—thanks for the note. We're so glad to hear that your Azlo account is working out for banking needs, and that our team was able to assist in your getting up and running. We're happy you're enjoying our webinars as well :) Be sure to stay tuned for more webinar content every month and feel free to send any further feedback or suggestions our way! ^JW
Honestly a super simple sign up…
Honestly a super simple sign up process. It integrates perfectly with Square which is amazing for my Web Design Agency.
Owen from support is great, really quick responses and got my issue taken care of immediately.
8 July 2020
Unprompted review
Reply from Azlo
Thanks Mason! It makes our day to hear that you're enjoying your account so far, and that the application process was easy. I'm glad that our team was able to help out when you needed it and we'll pass this note along to Owen as well :) Welcome aboard! ^JW
THIS BANK IS GREAT
THIS BANK IS GREAT. I GOT JERKED AROUND BY A FEW OTHERS AND ALMOST LOST MY SBA GRANT I NEEDED THIS ACCOUNT FOR. WITHIN A COUPLE DAYS THESE GUYS AND GALS HAD MY ACCOUNT UP AND RUNNING .. THERE SLOGAN SHOULD SAY "NO HASSLE.. NO STRESS.. JOIN THE ON LINE BANK THATS THE BEST"
THANK YOU AGAIN..
EDWARD MOONEY
OWNER
SHINY HINEY AUTO DETAILING
ALASKA
7 July 2020
Unprompted review
Reply from Azlo
Hi Edward—this is great to hear! We're glad to hear the setup process went smoothly and that you're enjoying your account so far. We're looking forward to working together! ^JW
Best experience ever
Azlo is the best. Customer service is amazing. I appreciate the fact that I can access everything I need when I need it
7 July 2020
Unprompted review
Reply from Azlo
Hi LaTonya,—thanks so much for the shout-out. We're glad to hear that our team was able to assist when you needed it, and that your Azlo account has been a good fit for your business. We appreciate the note and we're happy to have you aboard! ^JW
Poor customer service plus ridiculous hold times
Poor customer service. Ridiculous hold times on deposit. Let's look at the pretty checks for a few more days...forget it.
7 July 2020
Unprompted review
Reply from Azlo
Hi Mathew! I'm sorry you've had issues with those check deposits. We know that it isn't ideal having to wait for those funds. While newer accounts are subject to slightly longer check holds, the good news is that you'll see those holds quickly decrease as you build deposit history with us. If we can help clear up any details about deposit timelines, or help assist with anything else, please send us a note at support@azlo.com. ^JW
CLOSES ACCT WITHOUT CAUSE: WORST BANK EVER
BUYER BEWARE. I sang praises about AZLO and recommended their special online banking services to a few friends. AZLO had some kool videos about COVID19, Payroll Protection and EIDL info which brought to my attention that I could qualify for some assistance. NIGHTMARE: WOW, within days of receiving an SBA EIDL LOAN for 100K, AZLO froze my account. It then took almost 2 weeks for me to get an understanding, besides, computer generated "generic" responses from the lame people sitting home, not bothering to resolve the hold. After almost no communication and literally ANY explainations, WHAM, We regret that we are closing your account, we won't tell you why, we just did it, so we'll give you a week to get your money outta here or we'll send you a check. WORST EXPERIENCE EVER. WORST CUSTOMER SERVICE EVER. WORST ONLINE BANKING EVER. Don't waste your time with AZLO, as they say you get what you pay for and an entirely online bank with all of their limitations and restrictions can totally cripple your small business.
5 July 2020
Unprompted review
Reply from Azlo
Hi Emani—I'm sorry to hear that you had this frustrating experience. It's not common for us to freeze or close accounts, but there are a number factors that could lead to this course of action. We don't have all the info here and unfortunately, we cannot comment to the specifics on this situation or what led to this decision. I'm sorry that we weren't able to support your business. ^JW
Was looking for good business banking…
Was looking for good business banking account. I saw good reviews and made application. I received a response asking for ID verification, which I submitted. I received another email to verify, which I went back on to see my IDs still on site. So, I submitted again. Still waiting and has been a month now............
4 July 2020
Unprompted review
Reply from Azlo
Hi John! I'm sorry that you're experiencing this delay. Getting together various documents and forms of ID for a new application can occasionally require a bit of back-and-forth, but the timeline you're describing is certainly unusual. If you're still experiencing issues with that unresolved application, please reach out to us so we can investigate and determine if there's an issue with contact info or otherwise. You can reach our team at support@azlo.com. ^JW
Takes too long for deposits and transfers to be applied to account
It takes 7+ days for transfers from outside bank accounts to be applied to my Azlo business account, which is ridiculous. They cannot keep up with a fast paced business. I was hoping this bank would work for both my businesses but unfortunately I need to find another institute.
3 July 2020
Unprompted review
Reply from Azlo
Hi Janet! I'm sorry you ran into issues with those bank-to-bank transfers. We know it's not ideal to have to wait for those funds, and those timelines can vary depending on the time of day, direction of transfer, and the other institution. While we currently offer integrations with many third-parties that provide instant transfers, we're working to offer a feature within Azlo as well, which would allow for faster money movement when you need it. If you'd like to chat about these options in detail, our team may be able to help identify a solution that works better for your business. Please reach out to us at support@azlo.com to chat further. ^JW
Account closed after a week!
Horrible. The account was approved, and i funded it. Shortly after funding it, the account was closed with no explanation why.
2 July 2020
Unprompted review
Reply from Azlo
Hi there—I'm sorry to hear that you ran into it and we can understand how frustrating this kind of experience could be. While certainly not a common for new accounts, there are a number factors that can lead to an account being closed. We're continually working to improve communication on our end, but unfortunately cannot comment to the specifics on this situation or what led to this decision here.^JW
So far so good
So far so good. Got to keep the dice rolling. Thanks again Azlo.
2 July 2020
Unprompted review
Reply from Azlo
Awesome, glad to hear things are going well! We're happy to have you aboard! ^JW
Azlo is amazing.This company have great…
Azlo is amazing.This company have great people helping people.Staff exhibit professionalism and efficiency in trouble shooting issues.Keep it up Azlo.
1 July 2020
Unprompted review
Reply from Azlo
Thanks, Rainier! We intend to, and couldn't do it without your input! It's great to hear our team has been able to help troubleshoot when you needed it and we're looking forward to continuing to work together :) ^JW
Reply from Azlo
Thanks for the note, Jennifer! It's great to hear you're digging your account and we truly appreciate the feedback :) ^JW
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