Avi Medical Reviews 

Experience when I visited was fine. However, I am unable to access the app because my phone number has changed since my last visit, despite knowing the e-mail address and the password. I sent a mail regarding this to their customer service, a mail was received several days later... in the app. Ridiculous for a company that set out to digitize and improve the patient experience.

I scheduled a video appointment, but the doctor didn’t show up. I waited for 15 minutes with no updates, and then the appointment was just canceled. It happened several times with different practices. When I reached out, they claimed the doctor connected later and that I should have waited longer. This is unprofessional. I won’t be using their service again.

I was in a need for the general check-up and thanks to a friend I was recommended addressing Avi medical. I had two visits to them:
— during the first visit doctor seemed to be in a rush, nevertheless they performed a medical examination, the attitude was not friendly, rather rude and left a feeling of getting to the next patient as soon as possible. During the same visit I gave my blood sample for the analysis. the assistant who took the blood was nice and friendly just as good as the staff at the reception.

Later the same day I've received an email from Avi medical asking for my feedback: I was honest and stated all the positive and negative sides of my experience — they never reached me back to discuss what I have provided in my feedback.

After around a week or two I've received the results of my blood sample in a nice pdf format in the app and I've booked another meeting but this time I decided to choose another doctor(maybe the first one just had some personal issues with me, I thought)

— during the second visit I told the second doctor about my not good experience with the first one. and we went through my analysis: the doctor left the impression of being a professional.

Later the same day I've received an email from the clinic stating that they deleted my account: no reasons given, and no way of getting my test results. Disappointing.

Then I did what I should have done before making an appointment: I've googled that clinic and found a series of articles about them written by Business Insider Germany. The journalists got an access to the internal documents of the clinic which TBH shocked me. I advise you googling those articles yourself — a good read.

Now I'm worried if their internal documents were leaked, are there any chances that my medical data will be leaked too?

And I'm worried if their "business model" of providing medical services in Germany might inspire other companies to follow the same approach