AviationADR Reviews 

Very pleased with the whole experience. Kept me informed and updated at all steps, and were quick and efficient.

Thanks to them, I received a full refund after Ryanair unfairly charged us €120 for supposedly having too many cabin bags. The staff at the gate treated us terribly, shouting, bullying, pressuring, and threatening us. That kind of behaviour is absolutely unacceptable. I would also have appreciated compensation for the distress caused by the way we were treated. It took almost a year to get the refund.

They guided me through everything very easily and got me my money back. I will never regret trusting this company! I recommend it for everyone.

We tried to get a refund from Easy Jet & they were not going to refund us for a cancelled flight & out of pocket expenses. However, ADR assisted us with our claim & we’re successful.

The only legal way to resolve your dispute. Airline was keep ignoring my requests and guiding me to a different direction and was taking months .
In just 6-8 weeks time my dispute is resolved and money transferred into my bank.

Good experience with ADR, less with the airline paying promptly.

After initially having my EU261 claim rejected by Air France which I knew was incorrect due to the delay reason given on the day, airline citing out of control reason hence decline, AviationADR helped independently review the case and enabled a fair resolution. The process was straightforward, communication was clear, and it gave me confidence that the matter was being looked at impartially. Really pleased with the outcome and grateful for the support throughout.

Used AviationADR to resolve a baggage dispute. The determination, in my view, applied the wrong legal test to the facts of my case, and the corrections process explicitly does not allow legal reasoning to be revisited, meaning a flawed analysis cannot be challenged within the scheme. Disappointing experience that has left me with no real route to a fair outcome through ADR.

Great and reliable service. Easy to use and track claims on the system. Including receiving email notifications avery time theere is an update on the claim.

Big thanks
You help me a lot.

I had excellent support from Aviation ADR in getting compensation from an airline (KLM) that was resistant to paying me for a significant unforced delay Manchester to DXB that caused me to arrive at my destination more than 5 hours late. Both flights were late and I had to run from one terminal to another to just about catch the third flight in Rome. This qualified me for compensation but KLM made it difficult to claim. Aviation ADR has a very use friendly portal and process and they denied KLM's appeal against my claim. I was kept updated and although the process took several months they supported me and ensured I received my £520. I definitely recommend Aviation ADR to anyone facing a similar experience.

Simple, well-explained procedure, clear instructions, regular updates, and very easy to use. They have really made the process of appealing an airline's decision not to compensate for a late flight very simple.

Everyone I spoke to was helpful and took time to help me understand the process.
The online portal is easy to use and every step is clearly marked.
Overall very satisfied with the process and outcome.

After months of stress, poor communication, lack of care, and feeling completely ignored by Lastminute.com and Ryanair, Aviation ADR were the only organisation that actually helped us get justice.

When you are emotionally and financially exhausted from dealing with companies that simply do not care about the customers paying their wages, having a service like this is invaluable. Aviation ADR listened, reviewed the evidence properly, communicated clearly, and ultimately helped us recover most of the money we were owed — something I genuinely believe would never have happened otherwise.

I am incredibly grateful this service exists to support ordinary people when airlines and travel companies fail them completely.

I would also like to say a huge thank you to the AviationADR team for all your help and support throughout this process. I truly appreciate everything you do to help and protect passengers. Your assistance has been invaluable, and I am very grateful for your work.

Although the process was long with what on the face off it was a clear case of the Airline trying to make the process as difficult in order for the claimant not bother pursuing the claim AviationADR were excellent in managing the whole process.

Really helpful .and helped me getting me claim
Money from wiz air
I had luggage damage with wiz air and they accepted the claim but as usual after that no response on email or even calls .
Then by involving aviation ADR i got my money back .the process was long but still worth it

Not the most user friendly website, it can bit a bit quirky to navigate but cannot fault the process, it is crystal clear and the deadline and next steps are well communicated

All the experience was perfect, very professional and helpful

The service was professional and all communication was clear and within agreed timeframes. It was independent of the airline and the outcome was well-balanced and unbiased. The airline also adhered to the final decision and acted as instructed.