Auto Zone Peterborough Reviews 

93
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional, ensuring that every question is answered very clearly and making the whole interaction pleasant. Many consumers also highlight the remarkably smooth service, noting that the team goes out of their way to keep everything completely efficient and stress-free. Some reviewers were not happy with the mechanical condition of the cars, experiencing sudden unexpected breakdowns shortly after purchase. Other people mentioned ongoing difficulties with after-sales support, stating that getting mechanical issues or missing paperwork resolved by the dealership proved quite challenging.

What people talk about most

Product

Consumers find product experiences to be deeply polarized when purchasing vehicles. While many reviewers... See more

Staff

Customers consistently note positive experiences with staff, highlighting the friendly, helpful, and honest... See more

Service

Clients share positive opinions on service, frequently describing the overall interaction as top class and... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise the helpful staff,... See more

Quality

Customers expressed deep dissatisfaction regarding the poor quality of the vehicles, reporting severe... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We bought a Kia stonic from Autozone in March and after a few weeks it broke down. We went back to Autozone and they said they would pay for a new battery. We thought this had fixed the problem b... See more

Rated 5 out of 5 stars

These guys seriously can't do enough for you. They went out of their way to chase down service records for the car, left us to test drive it alone so we didn't feel awkward discussing it in front of... See more

Rated 5 out of 5 stars

This car dealership is of the highest quality. Very helpful & friendly staff. Nothing was to much trouble-all of my questions & queries were answered and taken care of with great professionalis... See more

Rated 5 out of 5 stars

To be honest, we had doubts about using Auto Zone. My wife had read some reviews and was a little concerned. Still, we went to look at the car and ending up buying it. Si was helpful and made sure we... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Auto Zone Peterborough is a well-established used car dealership with over 5 years of experience serving customers in Peterborough and beyond. We are dedicated to offering high-quality vehicles at competitive prices, backed by a customer-focused approach that puts your needs first. Our team takes pride in delivering a fantastic service from start to finish – whether you’re buying your first car, upgrading, or looking for a reliable family vehicle. Every car is carefully selected, thoroughly checked, and prepared to high standards to ensure you can drive away with confidence. At Auto Zone, transparency and trust are at the heart of what we do. We aim to make the car-buying process simple, stress-free, and enjoyable, with honest advice, friendly support, and no hidden surprises. Many of our customers return to us and recommend us to family and friends because of the care, professionalism, and peace of mind they receive. We look forward to helping you find the right car at the right price.


Contact info

3.8

Great

TrustScore 4 out of 5

93 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(93)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Well i had the car working for 4 months…

Well i had the car working for 4 months brought it for my girlfriend has a reliable car for her my 1st clue that I should have walked away is before we even drove off the engine management light was on they had it back 3 times said they fixed it had to go to the ombudsman to get the car returned had 3 Diagnostics test on it and the carand as it turns out it has Major electrical problems that were hidden so they iver knew and just passed the problem on but im 18 months in and still getting no were if your happy with gambling then your at the right place because thats what your doing when buying a car of this dodgey lot

2 May 2026
Unprompted review
Auto Zone Peterborough logo

Reply from Auto Zone Peterborough

Thank you for your review.

We are sorry to hear that you feel this way; however, we must respectfully disagree with your comments.

At the time of sale, the vehicle was inspected and supplied with no faults present. The concerns you have raised were investigated thoroughly, including an independent inspection carried out by ACE at a garage of your choosing, as well as a review by your finance company.

The independent technician’s findings were clear:

Conclusion:

There were no faults with the vehicle that would be the responsibility of the selling garage.
The engine management light, TPMS warning light, engine misfire, exhaust smoke, damage to the O2 sensor wiring, and associated fault codes were determined to be the responsibility of the operator and would not have been present at the time of sale.
There was no evidence of any previous unsuccessful repairs.

Based on these independent findings, we stand by the condition of the vehicle when it was sold. We do not accept that the vehicle was supplied with hidden faults or that any issues were misrepresented.

We have not responded to your previous three reviews raising the same concerns, as the matter had already been fully investigated and independently assessed. However, continuing to repeat the same claims publicly is now becoming unreasonable, particularly given the clear outcome of the inspection.

If you have forgotten about the independent inspection carried out on 19th November 2025 at 10:27am, please feel free to get in touch and we will be happy to provide you with a copy of the report again.

Rated 5 out of 5 stars

Great service

To be honest, we had doubts about using Auto Zone. My wife had read some reviews and was a little concerned. Still, we went to look at the car and ending up buying it. Si was helpful and made sure we were happy with the car. He made sure that a couple of issues we picked up on were rectified before collection. He kept us up-to-date on the work being done throughout.
We are very happy with the car and with the customer service we received. We'd happily do business with them again.

11 April 2026
Unprompted review
Auto Zone Peterborough logo

Reply from Auto Zone Peterborough

Thank you Matt and enjoy the car :)

Rated 1 out of 5 stars

Bought a car off them,no key for door…

Bought a car off them,no key for door lock. They said multiple times that they would sort but have not Now there are many more issues with the car. Came with a warranty, tried to call the warranty company and they said that the account hasn't been paid. Avoid like the plague.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

keep well away from these rip offs

keep well away from these rip offs, they charge premium prices for cars that are not fit for the road, buy at your peril, just had to pay over 2 grand to get the clutch repaired, the engineer told me parts were missing, there was hardly any oil. that's how it was sold to me, there is still other things to repair, but will have to do later when I can afford it, I paid above price guide as advert said it was excellent condition, I bought it through car gurus and it was delivered, unfortunately it was raining so didn't see all the scrapes and scratches all over it, overall a terrible deal

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Autozone Peterborough

Avoid Autozone Peterborough. Car is undriveable after only 4 months. The hyundai garage advised the faults would have been present at purchase, including parasitic battery drain, back door fault and major gear box fault. Repairs came to over 5 grand, just short of how much we paid for the car. They are now trying to say the faults are normal wear and tear.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS Absolutely disgraceful

SCAMMERS Absolutely disgraceful. They sold me car with faulty brake pads. Disc with heavy score 3mm to the lip. Tyres bulging. I told them I want to return the car within 30 days statutory right Act 2015. They rejected. Car has 18000miles with such wear and tear. It’s suspicious. Rude to talk to, unprofessional people. I’m still in dispute. Do Not buy a car from them.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Sold me a car with a knackered battery

Sold me a car with a knackered battery. Needs constant jump starts. Contacted them. They refuse to put it right. Absolute cowboys. Avoid like the plague.
Complaint has now been lodged under the Consumer Rights Act.
Further more I only became abusive after one of their agents became rude first after I informed them I was making a negative review. Seriously these people are a disgrace.
Agent was rude and refused to sort the battery. It will now be dealt with legally.

26 February 2026
Unprompted review
Auto Zone Peterborough logo

Reply from Auto Zone Peterborough

Hi Scott,

We’re sorry to hear that you’re unhappy with your purchase.

The vehicle was delivered without issue and there were no reported battery faults at the point of sale. As part of our preparation process, a full pre-delivery inspection was carried out and the battery tested within good health at that time.

A battery is considered a consumable item and, unfortunately, can fail at any time without warning. While we understand how frustrating that can be, there was no indication of a problem prior to delivery.

We’re always happy to discuss concerns in a constructive manner. However, we do not appreciate the use of foul language during recorded calls to our team and it has been listened back and the agent was not rude to you.

——————————————————————-

Thank you for admiring being abusive - it shows your character. We love to help people, and would’ve happily paid for a battery but not to rude and abusive people.

--------------------------------------------------------

That's not the case and the call recording shows different too, once its gone to legal we will send this through to so it can be shown you are confrontational from the start of the call along with being rude with foul language.

Rated 5 out of 5 stars

Professional & Honest

The team at Autozone were very professional, helpful and honest. An excellent selection of cars, they made buying a used car a pleasure and gave me complete confidence. I would highly recommend them.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Faulty black 2019 Jaguar F-Pace

Please do not trust this company! We recently purchased a black Jaguar F-Pace 2019, at the time of purchase we where guaranteed that the car had no faults, however within 2 days the engine management light appeared, the next day the car battery was completely flat leaving us as a family of 4 stranded with a dog. At this point we asked to return the car but we settled on allowing Autozone to collect the vehicle and have it repaired, when we eventually received the vehicle back after the dpf and battery where replaced, the washer liquid was low, which was also low the first time we received the vehicle meaning there was obviously a fault with it, so again we contacted Autozone who said they would pay to repair it, although I have no idea how they did not know there was problem, as Im sure all dealers would would fill the tank as standard rather then delivery it empty twice. We then booked the vehicle into an independent garage to have the washer liquid tank replaced another inconvenience to us, only to be told that vehicle has a massive upper and lower oil leak on the timing chain cover, this has all happened within 28 days from the first delivery of the vehicle, so we again contacted Autozone to formly reject the faulty vehicle as it is not fit for purpose, only to be told that the 30 day statutory right to reject a faulty product does not apply to them and they only offer 14 days, which is a breach of the consumer rights act 2015, as you can imagine we will be takingv this further and intend to receive a full refund including costs incurred and compensation. Again, all I can say is do not trust them.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Best experience I've had buying a car.

These guys seriously can't do enough for you. They went out of their way to chase down service records for the car, left us to test drive it alone so we didn't feel awkward discussing it in front of them, and were so friendly and upbeat. They were really understanding about us wanting the wheel rims replaced, now they look perfect and didn't push that cost onto us. The car drives great with no problems!
It's clear they care about their stock and their customers. Can't recommend them enough.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

I went to collect my outlander on…

I went to collect my outlander on Wednesday. The service from the team was outstanding and very professional. Nothing was to much for them and I was welcomed. Awesome dealer and brilliant team

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Auto Zone! ⭐️ I’d 100% recommend them to family and friends. The staff were incredibly helpful and accommodating, my car is perfect I’ll definitely be returning in the future!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Drove 600mile round trip and didn’t disappoint would definitely use this car sales again. Highly recommended. Thankyou guys. Love the truck

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service both over the phone and in person when going to collect the car. Have used Autozone before and knew what to expect. They are a great place to go and look around numerous brands of cars in one place with no obligation to purchase and zero pressure. One of the only places in the UK that you can do that in my eyes. Have used them in past and would use them again.

22 September 2025
Unprompted review

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