autoledtech.com Reviews 

63
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the custom steering wheels and LED light kits, noting that these items fit perfectly and greatly enhance the vehicle's overall interior and exterior appearance. Consumers also emphasize how smooth and straightforward the installation process is, describing the parts as simple to set up and wonderfully designed for daily use. However, some customers also noted frustrating issues with shipping delays, prolonged processing times, and receiving defective merchandise that failed to function properly. Some reviewers were not happy with the lack of communication from support teams and experienced difficult interactions when trying to process returns or secure replacements.

What people talk about most

Product

Consumers find product to be positive, highlighting items like the carbon fiber steering wheel and headlights... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with top-tier materials, excellent... See more

Order

Customers had ambiguous experiences with order, as some reviewers praised smooth website navigation and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report helpful... See more

User experience

Clients share positive opinions on user experience, noting that installation is exceptionally quick, simple,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the product well built only wish it came with operating instructions on when startup sequence works. My car looks great!!

Company replied

Rated 4 out of 5 stars

The headlights and tail lights look great. Good fit. Only problem was after installing the headlights, one signal is a violet color, while the other is white. I don't have instructions on how to get b... See more

Company replied

Rated 5 out of 5 stars

2019 Mustang GT/CS Headlight Upgrade The instructions are clear, well arranged, and easy to follow. I found that I could access the fender bolts from above, which made disassembly and reassembly much... See more

Rated 5 out of 5 stars

I have a 26 GMC Canyon and installed the smoked lens with white LED lights and it looks terrific. Since having the correct fastener tool set, I found the front to be easier by following the same as t... See more


3.9

Great

TrustScore 4 out of 5

63 reviews

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3.9

All reviews

(63)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

I originally ordered the 12v Flow…

I originally ordered the 12v Flow Series Controller. Shortly after confirming my order, AutoLEDTech’s support team reached out to ask how I planned to use it. I explained my setup, and what followed was a detailed email exchange where they carefully reviewed my design and identified a compatibility issue I had completely missed.

Instead of just shipping the product, they recommended a simpler solution using equipment I already own — which ultimately cost them a sale.

I don’t write many reviews, but this level of honesty, technical thoroughness, and genuine customer service absolutely deserves recognition. Thank you for going above and beyond!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

GMC Emblem led light

Quality product for a good price and fast delivery. Great customer service. I highly recommend auto led tech. My emblem led looks fantastic on my Sierra Denali.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

"Our time and labor is not free, just like yours".

Terrible. Read all their never ending policies thoroughly! All returns are subject to a MINIMUM 15% restocking fee, of course customer covers all shipping charges, and unless you purchase protection insurance, any item damaged/lost, etc is your loss and even WITH the protection, it still may be your loss lol. Don't try looking for a phone number to call them cuz they don't believe in it (but yet they tell you to call on their website...) On and on and on. I really enjoyed reading their reason for the restocking fees. Cost of doing business people, just like everyone wanting to charge the customer for not cancelling an appointment within a certain timeframe. COST OF DOING BUSINESS!

25 January 2026
Unprompted review
autoledtech.com logo

Reply from autoledtech.com

Hello,

We understand that return policies can feel frustrating, and we appreciate you taking the time to share your feedback.

Because many of our products are custom or specialty automotive components, restocking fees and return conditions help us cover inspection, handling, and repackaging costs when items are returned. These policies are clearly outlined on our website so customers can make informed decisions prior to purchasing.

We aim to be transparent about shipping responsibilities and optional shipping protection so customers can choose the level of coverage that works best for them.

While we do not provide phone support, our email and live chat support allow us to document technical details accurately and respond efficiently.

We’re always happy to clarify any policies before purchase and assist customers with questions.

– AutoLEDTech

Full FAQ can be viewed here:
https://www.autoledtech.com/pages/faq

1) We offer a 100% store credit option

2) No restocking fees if damaged or other issue

3) Restocking fees are normal among a majority of businesses.

Rated 5 out of 5 stars

Steering Wheel and Air Bag Cover

I ordered my steering wheel on their Black Friday sale. I was advised and had to confirm that I knew there would be a 6-8 week delivery time. A few days later I was contacted by George who confirmed my choices. The wheel was not common among the numerous pics of the other wheels they had done so I was expecting a longer build time. I also wasnt sure on one of the colors I wanted or the position of the two, but George said that if I wasn't sure he'd refund my money right there even though it said no refunds on custom orders once it was placed. He wanted to make sure I was getting what I wanted and I decided to just go with it and I'm glad I did. I received my steering wheel almost 6 weeks later to the day. It was exactly as I ordered. It was packaged very well and covered to protect it. The wheel core has the factory parts number on it and the materials and build quality appear to be very good. There were no bubbles, loose stitching or materials even on the inside edges. The airbag cover looks like a totally factory part, but in the exact colors I ordered. Everything fit like the factory parts did and they also fit well with the factory trim and switches you have to reuse. The install was super easy and it just looks awesome in the vehicle. I would definitely order from AutoLEDTech again.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Care + Product

I ordered the SRT light up airbag cover product and installed it, but was unable to turn it on/off via the Bluetooth app from the installation guide. I emailed the company about this, and received a prompt response and assistance on how to fix this. The product looks sick and was definitely worth the money. I appreciate the helpfulness from the company on how to fix this issue as well. I definitely recommend ordering products from this company.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional and rude.

The owner is disrespectful and unprofessional. Not only did they send a beat up steering wheel that I payed a good amount for, but they were rude during e-mail interactions. I asked if I could have the core of the steering wheel they sent replaced and they said they don’t usually include it, to return it so that they can sell it to someone else. I asked for a full refund because I am not installing a beat up steering wheel on my car. They denied at first so I went through my bank and disputed it, the owner finally sent me a shipping label.

I waited 8 long weeks for a “used” wheel to show up and then had trouble with a childish man. I wouldn’t buy from here.

Updated response-
How you run a business is upsetting. Yes, unfortunately this purchase was unprofessional. I purchased a $600 steering wheel and your justification is that “you can’t see it”. If I am purchasing a product trying to support a small business, I expect the product to be presentable (The steering wheel had cuts, scratches, a botched glue job, and stains).
As a business owner, I was hoping that you would be able to work with a customer, however instead of trying to help with a concern of mine, you told me to return the product at my own expense so you could sell this used product to someone else.

9 December 2025
Unprompted review
autoledtech.com logo

Reply from autoledtech.com

Hello,

We take product quality and customer experience very seriously, and we’re sorry to hear that you were unhappy with your purchase.

Many of our steering wheels are built using customer-supplied cores or refurbished factory components, which can occasionally show minor cosmetic imperfections depending on the configuration selected. We aim to be transparent about what is included with each product listing.

In this case, once a dispute was opened through your bank, we promptly issued a return label so the item could be sent back and reviewed. Refunds are processed once returned items are received and inspected in accordance with our published return policy.

We always encourage customers to contact us directly so we can work toward a solution, and we remain committed to improving both our products and communication.

– AutoLEDTech

Rated 5 out of 5 stars

Great Product!

Installed the smoked white led fender flare markers on my 2025 2500hd AT4. Fit and finish is spot on, hoping for many years of great functionality from these! A+

2 January 2026
Unprompted review
Rated 1 out of 5 stars

I wish there was a lower mark…

I wish there was a lower mark available, I purchased lights from this company and the lights Finally showed up and parts were missing inside the lights themselves and the lights didn’t work, we had to send the lights back 4 times because every time they returned them to us the same issues persist. They just made excuses like “ next time their going to use special glue” or their going to take their time and make sure there right this time. But after months of nothing but continued excuses and lights still not working we sent them back and asked for a refund, they not only kept the lights but never refunded my money. Run from this company don’t walk. Never do business with a company that won’t give you their phone number. Worst company by far I’ve ever done business with. I just filed with the better business bureau and we will file a lawsuit if it goes beyond them. Your response was predictable that you minimized your faults. I can post all the pictures and our communication if you like. Either my money is returned or we will be suing you. If it was only a led lights that weren’t in the light maybe I could have lived with it but you know very well your lights didn’t work. We documented everything so stop playing the victim card. Again never do business with a company that won’t give you their phone number and trust me we asked many times. You can be a smart ass all you want, you never once told us things were fried I have every email from you. We documented everything, turn signals never worked. You guys are a terrible company and people should avoid doing business with you. Your competitor sent us lights and everything was perfect the first time. Either refund my money or I’ll file a suit and post that also. You guys hide behind a keyboard because you don’t list a number because everyone has the same experience as I did, you’d spend your whole day taking calls from angry customers like me. Also don’t forget when I asked you to return the money I gave you to expedite my order you refunded only half because you said you spent so much money having to keep sending return labels. 75.00$ as too much for your company to do what’s right considering all of the issues were 100% on you!!! Your lie about the installer frying the lights fall flat because have emails with pictures with your company saying their wired correctly. Then your company told us that your controller must be bad. You always had a plethora of excuses but what your not good at is fixing your incompetence. You picked a fight with the wrong guy.

24 December 2025
Unprompted review
autoledtech.com logo

Reply from autoledtech.com

Hello,

We are disappointed to hear that you remain dissatisfied with your experience.

Throughout this matter, we communicated extensively via email and reviewed multiple photos and installation details. As outlined in our correspondence, we made repeated attempts to diagnose and resolve the issues described, including issuing return labels and reviewing the components upon return.

When a dispute was initiated through your financial institution, the matter was transitioned into their formal resolution process, which limits what we can publicly discuss.

We categorically reject the characterization that we do not stand behind our products. However, once a claim enters legal or third-party dispute channels, resolution must follow those procedures.

We encourage any customer with concerns to contact us directly so we can review the situation in accordance with our published policies.

– AutoLEDTech

Edit:
You filed a chargeback for the headlights and told us you were not sending them back even though we sent you a return label. You finally returned the lights 1 month after you filed the chargeback. The chargeback response was already submitted to your credit card company or bank via shopify and is in the decision stage. We are unable to refund the order during this stage, as the funds for the order are held from both parties once the response is submitted From shopify - "We sent a response that included details about the order. We’ll update you when the bank makes a decision, which could take up to 75 days." Once the bank decides the chargeback in your favor (which they should) you will receive the funds back.

We apologize that the one of the LED chips on the DRL ribbons popped out of place. That issue was fixed free of charge.

Your installer fried the demon eyes 2 different times. The first time, we replaced it free of charge no questions asked (even though we test all of these functions and colors before shipping). WE documented by taking multiple photos/videos displaying ALL functions and colors on the headlights working properly. Sure enough, you receive the headlight back and your installer fries it again. You tried to blame it on us but we had videos of everything working because you continued to be extremely difficult and blame us for your installers incompetence.

Rated 1 out of 5 stars

I should have read the reviews first

I should have read the reviews first. This has been one of the worst buying experiences ever. In 2025 there's no reason something should be marketed and sold and take 6 weeks to arive, unless it's coming on the slow boat from China. Nov 25th I ordered LED grill lights for my truck from these guys because in all appearances they seemed legit, far better quality than what to can find on Amazon or ebay, so I purchased what was an in stock item. Shipping stated it would send in 1-2 business days. Within a week I got the wiring harness for plug and play. 5 weeks later and I still haven't gotten the lights. I checked the order link and after a few weeks it stated that the label was created for shipping but there was nothing to ship yet. After emails back and fourth they informed me that this was not coming from China and are built here in the US(Bullshit)and that the would find out why there was a label but no shipment. After a few more days the shipping link finally showed the package had been received by UPS and is now in transit but it will take 2 weeks to get to Washington from Florida. At this point, I'm going to dispute the charge with my credit card company, get my money back and move on. I'm not going to cancel my order like some of you, I'm going to let them fight Visa, not me. I have no faith tar what is coming will actually be the lights I ordered. For all I know we are finding the Taliban on domestic soil and a box of nothing will show up with just enough weight in it to make it look like a shipment. Do not buy from a small company with no phone number. The BS they posted in another review is false. I have a small business and it lives and dies by customer interaction. People still want to talk to people. Copy and paste email is insufficient.

Do better Auto LED Tech.

25 November 2025
Unprompted review
autoledtech.com logo

Reply from autoledtech.com

Hello,

We understand how frustrating shipping delays can be, and we sincerely apologize for the extended timeline in this case.

Some of our products are assembled to order or built in small production batches, which can occasionally create delays beyond standard shipping estimates. A shipping label may be generated in advance as part of our fulfillment process, even if the carrier has not yet physically received the package.

We categorically reject the suggestion that our products are misrepresented or shipped from overseas when advertised otherwise. We are a U.S.-based company and stand behind the quality of our products.

We recognize that not offering phone support may not work for every customer. Our email and live chat systems allow us to document technical details accurately and respond as efficiently as possible.

If you would prefer to cancel the order prior to delivery, please contact us directly so we can assist in accordance with our policies.

– AutoLEDTech

Edit:
the product you ordered is manufactured and built by Sick Diesel Gear in Sarasota, FL. Unfortunately SDG is running way behind in production due to the holiday rush. We do not build these, SDG does.

You immediately received the harness (which came from Starkey) but the grill lights shipped at a later date, separately - because SDG had not built and shipped it out yet because they are running behind on production. Comparing us to the Taliban because SDG is running behind on producing your grill bar is absolutely hilarious.

I just checked your tracking number and looks like SDG printed the label on 12/16 but did not drop the package off At ups until the 23rd. It shows that it should be delivered to you on 1/5. Again, this ships directly from SDG because they are the ones that build these. UPS is showing delays as well due to the holiday rush. Here is your tracking number: 1Z80F9190336591512

Rated 1 out of 5 stars

DO NOT BUY from this company

My parents placed an order as a gift for my son for Christmas and the email receipt said that they would get an email notification when the item shipped. Their site claims shipping within 2-3 business days. Their card was charged at the time of purchase as well. After not receiving a shipping email after 2 weeks, they attempted to reach out to the company to inquire about their order. The company does not have a phone number to call so correspondence is only through email and live chat. They attempted several times to email and chat with no response from the company about where their order was. I also attempted to live chat and it was never answered. I would not buy from this company!! No customer service and charging for an item that was never sent is unacceptable. I'd go so far as to say they are fraudulent!

23 December 2025
Unprompted review
autoledtech.com logo

Reply from autoledtech.com

Hello Keri,

We understand how disappointing it can be when an item ordered as a gift is delayed, especially during the holiday season.

During Black Friday and Cyber Monday, this particular item sold out due to higher-than-anticipated demand. While our standard processing time for in-stock items is 1–2 business days, this item became temporarily unavailable. We communicated via email multiple times to explain the delay and offered the option to cancel and receive a full refund while we awaited restock.

At the request of the purchaser, the order remained active until cancellation was later requested, which we processed promptly.

We also want to clarify that payments are automatically captured by our payment processor at the time an order is placed, which is standard for most e-commerce transactions.

We categorically reject any suggestion of fraudulent activity. AutoLEDTech has been operating for over 10 years and has fulfilled more than 18,000 orders, including thousands this year alone.

We regret that this situation did not meet expectations and remain committed to transparent communication and resolving concerns in accordance with our policies.

– AutoLEDTech

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! Placed my order on 11/29 and after 2 1/2 weeks it still showed as processing. I emailed for an update and was replied to that there were several delays with my order and to reply to cancel. I replied not to cancel but asked for an approximate date I could anticipate receiving my order. NO REPLY. Emailed every single day until today 12/22 and sent it from a different email and said I’d be filing a complaint with BBB. I got a snarky reply that they had replied and offered my order to be cancelled. I did cancel my order and now I am screwed for a Christmas gift for my son. DO NOT order from this company. All the online reviews I’m now seeing say the items all pretty much only last a few weeks or months. So I guess I should be thankful they suck and have awful customer service.
And as you can see from below reply this company lies!!! I sent 7 emails one was replied to saying I could cancel. One was replied the day I said I was contacting the BBB and sent from a different email. AT NO TIME was I told the item was out of stock. And if the item was sold out when I purchased it why did it not say sold out!!?? My refund is now being processed and never again will I purchase from these scammers.

20 December 2025
Unprompted review
autoledtech.com logo

Reply from autoledtech.com

Hello Sara,

We truly understand how frustrating this situation was, especially given that the item was intended as a Christmas gift.

The emblem you ordered is one of our most popular items and sold out during our Black Friday/Cyber Monday promotion due to significantly higher-than-anticipated demand. While we expected our next shipment to arrive sooner, it has unfortunately been delayed beyond our original timeline.

Because the item was temporarily out of stock and we did not have a confirmed delivery date before Christmas, the only immediate solution we were able to offer was cancellation with a full refund. We understand that this was not the outcome you were hoping for, but we did not want to mislead you with an inaccurate timeframe.

We regret that this experience did not meet expectations and sincerely apologize for the holiday timing. Refund processing has been initiated, and we appreciate your patience.

– AutoLEDTech

Rated 5 out of 5 stars

Beautiful LED Headlights and Great Customer Service

Beautiful LED Headlights and Great Customer Service
I absolutely love these headlights, they completely brought my car back to life and made me fall in love with it all over again. On top of the product itself, the customer service was amazing. They were super helpful throughout the entire process, answered all my questions, and always stayed on top of emails. The communication and support made everything so much easier. Highly recommend!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

2019 Mustang GT/CS Headlight Upgrade

2019 Mustang GT/CS Headlight Upgrade
The instructions are clear, well arranged, and easy to follow. I found that I could access the fender bolts from above, which made disassembly and reassembly much easier for me. I would highly recommend a set of ramps for accessing the bottom of the grill. I found a pair on sale at Harbor Freight that fit perfectly below the splitter. I also added a pair of Diode Dynamics sequencing turn signals while I had the car apart.

18 October 2025
Unprompted review

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