Autohuset Vestergaard A/S Reviews 

I bought a used Renault Captur and I'm satisfied with the services provided by Daniel.
Recommended!

Autohuset Vestergaard has now sold me not one, but two defective cars. The first car was brand new and I paid full in cash. There were many mechanical issues with the system rebooting, cameras and sensors not working, and the list goes on. The car was brought in more than 3 times for fixes, and they could not fix it. They admitted they did not know how to fix it because the instructions were in Chinese. After having to threaten with FDM, I was finally told I could return the car for a full refund if I buy another car through them, OR they would give me an 80% refund if I chose to take my business elsewhere. Which I know now, is not a legal thing to say, after having spoke to FDM. But nonetheless, I did not want to go through anymore hassle fighting it, so I bought another car through them. They wanted to charge me over 3kr per kilometer I had put on the car. I told them no, that I would give them 0.50kr for each km. They agreed immediately, which shows me they were just trying to scam me further.

Buying my second car through them was even a bigger nightmare than the first. This time, I purchased a membership with FDM so I could get consistent legal help. I went with a slightly used car, with only 10.000km on it. I was told everything worked perfectly fine with the car. But at the last minute right before I signed the papers, Jana - the guy who also sold me the first defective car and who handed out my personal information to someone he shouldnt have - told me "I just have to mention to you that this car charges a lot slower than your first car. It will charge 4x as slow at home & will take anywhere from 18-24 hours to get a full charge" I had asked him outright - is there any differences between the 2021 and 2022 model? He said no differences. He said it charges very fast on a supercharger so it would be smart just to charge it at a fast charger every now and then so i dont have to charge it at home all the time. Stupidly enough, I went through with the sale. Not even an hour after driving off the lot, I found a major defect. My car would not charge at a fast charger past 9kwh and it would not charge at home past 2kwh. On top of that, it was making a clicking noise and the charging cable would not stay locked to the car. Jana kept telling me "thats just how this model is" and I said to him "I thought you told me there was no differences between the models" and then he said "but i told you before you signed, that this one charges slower"

I found out later that this model has a 1 phase charger and 2022 model a 3 phase charger which he NEVER mentioned. But still, it did not solve the charging issue. I could not go anywhere further than aarhus and home again without having to worry about my car dying. I lived like that for 3 months while I was waiting on Aiways to get a back ordered piece from China for the broken charge lock. After the broken charge lock was fixed, it was charging fine at a fastcharger.

The issues did not stop here. I experience carplay connectivity issues, automatic lane assist issues where the car pulls into the wrong lane, automatic high beam issues, drowsy driving feature issues, bluetooth key issues, cruise control issues, etc. And all of these have been brushed off as "thats just how the car is and theres no fix for them. you'll just have to turn these features off". I spent 240k in cash on a car that doesn't function as it is advertised and I just have to deal with it.

Everytime I go into Autohuset Vestergaard with a new issue, they tell me the law is they get 3 attempts to fix one specific issue. And most of the technical issues I've been experiencing are "just how the car is". The other mechincal issues like the broken charge lock, the broken air conditioning, the left turn signal, etc. have all been fixed on their 3rd attempt. So there has been no room for me to ask for a return/refund for those issues.

There has also been 5 fault codes present at all times. Aiways tells me sometimes these codes are just there and they dont relate to any specific issue so they wont do anything about them. They say they find no faults. It cant be true, because after they fixed the air conditioning and 12 volt battery, two fault codes vanished. There are still active fault codes which are not being addressed.

I've been passed on from one guy to the next at Autohuset Vestergaard, from Jana, to Kristian, to Anders, each one just working to ignore me and find ways to carefully place their words so they do not have to take any fault for anything happening.

Hands down the worst experience I've ever had with buying cars. Some of the most dishonest car salesmen and never taking responsibility. 3 attempts are up now for fault codes and CarPlay connection issues and FDM has guided me to go straight to Ankenævnet for biler.

I would not buy a car through Autohuset Vestergaard in Aarhus.

We leased a car from Autohuset Vestergaard in October 2023, and have now just started a new leasing of a brand new Nissan Ariya. We have been happy about the service and communication - Autohuset Vestergaard and First Lease have been helpful and friendly all along. We encountered a misunderstanding about extending our first leasing contract, but it was resolved satisfactorily. We recommend buying or leasing a car from Autohuset Vestergaard!

One of the best experiences I had with a car dealer, and it happened in 2 different cities. Very professional and well-informed personnel (salesmen and service guys).

Her er FDM rapport for VW jeg havde købt hos dig. Intet af det blev forstyrret, var ikke opført på listen over fejl, bilen faktisk har.

Arsag til henvendelse:
Stoj fra motor / kobling
Gloderors lampe lyser periodisk meget rog fra udstodning
Stoj fra kobling kunne ikke konstateres.
Noise from engine / clutch
Glow plug lamp lights up periodically a lot of smoke from exhaust
No noise from the clutch could be detected.
Beskrivelse og vurderinger:
Bilen provekort, - motor stojer meget i tomgang. Bilen "vugger" ved korsel. stærk reglugt fra udstedning.
Pa lift meget stoj fra hojre side af motoren.
Fejl udlast med Bosch tester. Fejl: knastakseljustering felagtig
Karkasse sprunget i hejre baghjul
The car has been test driven, - the engine makes a lot of noise when idling. The car "rocks" when driving. strong smell of smoke from exhaust.
On lift a lot of noise from the right side of the engine.
Error read out with Bosch tester. Error: camshaft alignment incorrect Carcass cracked in the right rear wheel
Konklusion:
Fejl udbedres og der bor foretages en reggasmaling, for kontrol.
Errors are rectified and a flue gas measurement should be carried out for control.

Really poor service and try to minimize they responsibility went something they did wrong.
I will be not surprise if one day they will lose the right
to continue with the name of Peugeot on they garage.
Next step, need to see with FDM (Peugeot guarantee) if we can do something about all this situation that is really crazy.

We bought a 2022 Renault Clio from Autohuset Vestergaard Vejle in May, the car was faulty after a software update on day 1 - we then waited almost a month for time in the workshop to get the multimedia unit removed and sent to Germany. After another month the unit is finally returned but I now have to wait another month for time in the workshop to finalise the repair. That means it will be almost 3 months that we have an "incomplete" car. Renault customer service did not seem bothered by the problem and while Autohuset Vestergaard staff have been friendly, there has been no attempt to alleviate the frustration caused by the situation.

Really disappointed in the level of service provided from both Renault DK and Autohuset Vestergaard Vejle.

I had great experience at the store led by Michael since showing me the vehicle, to the deal and to the vehicle delivery - made me feel home! :)

I will write in English because I don't speak Danish yet. I was in the workshop 3 times, you were looking for the cause of the gps not working. I like you for not keeping the car for a few days only one, two hours and giving it back with a date for another visit. So I was able to drive to work knowing that you two would not give up and fix the problem.

Fin og smidig process omkring privatleasing. Hurtig action og god service

Stor tak til Lars Albertsen (salg) for fair behandling og super service i forbindelse med bilskift. Ligeledes tak til værkstedet for det samme.

God service, men alt for lange ventetider på at få tid til service og reparationer.

Great service, awesome waiting room and got my car back cleaned inside and outside! Big 5 star.

Super glade af service. Top score.