Autoguard Warranties Ltd (United Kingdom) Reviews 

2,127
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and providing a smooth, efficient process for handling vehicle repairs. Consumers also appreciate the prompt payouts and quick claim approvals, making the overall process reassuring and straightforward. However, some customers also noted frustration when certain repairs or diagnostic costs were unexpectedly not covered, leaving them out of pocket. Reviewers expressed disappointment regarding strict policy criteria that led to unexpected claim rejections and extra out-of-pocket expenses. A few people mentioned that communication could be improved when dealing with difficult decisions on policy coverage.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, pleasant, and very... See more

Warranty

Customers consistently note ambiguous experiences with warranty services, as opinions and outcomes are... See more

Claim

Reviewers mention ambiguous feedback about claim, with many experiencing fast approvals and helpful support.... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Payment

Consumers find payment experiences to be satisfying, reporting that claims are processed and reimbursed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more

Company replied

Rated 5 out of 5 stars

Had some issue with my car which is booked in at a vw/audi specialist to get the warrenty work done my customer service and case handler is Syed hasnen and he went above and beyond to get my claim d... See more

Company replied

Rated 5 out of 5 stars

I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things... See more

Company replied

Rated 5 out of 5 stars

Had my water pump fail on my Golf R, so contact my Autoguard Warranty to start a repair took 4 days for the whole process from start to finish including the repair (New Water Pump & Thermostat) from V... See more

Company replied


Company details

  1. Car Service
  2. Auto Insurance Agency
  3. Insurance Broker

Written by the company

Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,127)

413 reviews in the last 12 months

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Rated 4 out of 5 stars

After contacting Autoguard regarding a…

After contacting Autoguard regarding a couple of faults with my car - I got a quote from the garage and sent to them. The car was booked in at the garage and the faults repaired. I wasn't made aware of what repairs were covered by the warranty - just given an email with an amount that I would receive.. However,the amount stated was paid to me very quickly. Thank you Autoguard for a Very good service.

28 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Rozzy,

Thank you for the 4-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Auto guard Warranty

Had my water pump fail on my Golf R, so contact my Autoguard Warranty to start a repair took 4 days for the whole process from start to finish including the repair (New Water Pump & Thermostat) from VW. I was kept updated through the repair via my app. Excellent service and would highly recommend this service for a piece of mind to keep you on the road. Definitely ⭐️⭐️⭐️⭐️⭐️ from me. Thank you. Jason.

24 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Jason,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Pretty straightforward

Pretty straightforward. Great service

31 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Claim made and paid within a week. On our motorhome. All on line forms and communications simple. Would recommend Autogaurd to anyone Thank you.

30 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Steve,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 1 out of 5 stars

Clutch issue which Autoguard seems to hardly cover any associated components

We had a clutch issue which Autoguard which apparently do not cover 90% of the relevant components . They took several days to answer the garage updates with a one line reply of "we do not cover x y and z etc " . Apparently a clutch hydraulic slave cylinder is not even covered .The garage (main agents) were additionally shocked. Another get out clause it would seem. Beware

1 July 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Hi,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you would like us to look into this matter further then please provide us with the vehicles registration number.

Kind regards,
Autoguard Warranties

Rated 1 out of 5 stars

If I could put 0 starts i would

If I could put 0 starts i would. Extremely unhelpfully, pay £1500 for lifetime warranty but they didn't even give me an advice how yo start my car without key fob as battery died advice to go to the nearby garage (I COULDNT EVEN DRIVE), when call3d breakdown assistant, they also told me to go to the garage when a could driver and couldn't give me an advice. Managed to sort it our myself. My people in Auto Guard couldn't even care less and sounded the same on the phone. I could get more help by calling one if my friends. AWFUL EXPERIENCE.

28 July 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Victoria,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you would like us to look into this matter further then please provide us with the vehicles registration number.

Kind regards,
Autoguard Warranties

Rated 1 out of 5 stars

Took a few days to look at claim and…

Took a few days to look at claim and then rejected and given no option to ask for a second check

27 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Michael,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Your recent repair request was declined as the fault was due to the Hand Brake Calliper, these are excluded as per the terms and conditions within the plan.

We understand this can be frustrating, but we aim to be clear and transparent about what is included within the plan.

Each repair request is reviewed on a case-by-case basis, so should you have any questions or concerns in the future, please do get back in touch.

Kind Regards,
Autoguard Warranties

Rated 5 out of 5 stars

Purchased a van that included 3 months…

Purchased a van that included 3 months warranty with Autoguard. 3 weeks left on warranty and I had a problem with the air conditioning. Turned out to be a faulty valve in the compressor. My local garage fixed the problem. Total cost including re-gas was £145.80 which has been reimbursed by Autoguard. Thankyou.

22 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Mark,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Excellent service

Excellent service. It's nice to have worry free motoring. Keep up good work.

24 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Everything was online and straight…

Everything was online and straight forward claim was settled within a week. Was simple process from start to finish. Would highly recommend there warranty

22 June 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Stephen,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 1 out of 5 stars

What a waste of time and money this…

What a waste of time and money this warranty is.

My advice don’t bother getting it.

They hold you to the criteria so strictly that if you miss one thing, they just reject the claim.

Save your money and do something else with it!

24 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Kevin,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you would like us to look into this matter further then please provide us with the vehicles registration number.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Excellent

My claim was dealt with by my vehicle supplier who dealt directly with Autoguard. The claim was approved authorised and the repairs carried out all within 1 week of notification. All in all an excellent service from both Autoguard and my vehicle supplier.

25 June 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Phillip,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Supportive team with great communication

Supportive team with prompt responses. Clear communication with regard to how to proceed with claims etc. Payment received from Autoguard promptly.

17 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Beverley,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Excellent service

Excellent service

14 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Lisa,

Thank you for the 5-star review!

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Exceptional service

Exceptional service from start to finish. Walked my through everything and could not have been more helpful. Even though I had to wait six months for the part the team were always accommodating and incredibly patient!

3 July 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Chris,

Thank you for sharing your experience and the 5-star review!

Kind regards,
Autoguard Warranties

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