Auto Globe Ltd 

We was dealt with by Ubaid Jr and the service was great, non pushy sale and great guy!
Would recommend

Really Professional, yet personal experience. Thanks very much to Cheska who was great!

Excellent Customer Service by Cheska, explained each stage professionally. 10/10

I am now in a position to provide an honest review of my experience with Auto Globe, and unfortunately it has been one of the worst customer service experiences I have encountered.

The vehicle developed serious faults within approximately 200 miles of purchase and quickly became unreliable and unsafe to use. What followed was months of delays, repeated chasing for updates, conflicting information, and a complete lack of proactive communication.

Throughout this process I repeatedly had to request basic information regarding repairs, timescales, reimbursement of agreed diagnostic costs, and the status of the V5C. Emails were frequently ignored or only partially answered, forcing me to continually follow up. At one stage I was informed that the V5 had effectively not been processed despite earlier indications that it had been submitted.

I also incurred diagnostic costs that took considerable effort to recover, and the vehicle spent an extended period off the road while I was given a succession of promises regarding repairs and return dates that were repeatedly delayed.

The most concerning aspect was that, after weeks of repair work and assurances that the vehicle had been fixed, it was returned still suffering from serious issues. The delivery driver reportedly experienced multiple breakdowns on the return journey, confirming that the underlying problems had not been resolved. At that point I had no confidence whatsoever in the vehicle or in the aftersales support being provided.

Based on my experience, I cannot recommend Auto Globe. The combination of a vehicle that failed shortly after purchase, poor communication, repeated delays, contradictory information, and an unsatisfactory resolution has left me extremely disappointed. Potential customers should think very carefully before purchasing a vehicle from this company.

I’ve never purchased a vehicle online before but the whole experience was amazing.
Sara was so professional and helpful throughout the process.
Key from the delivery company was very thorough.

Dealt with Cheska, service and sale process was smooth throughout, will definitely use again in the future, but hopefully this car last longer than my old lemons

Great experience. Thank you Sara for making me feel comfortable hassle free experience in buying a car

Very friendly and helpful sorted out a good deal plus free delivery was was sorted out by ubaid Jr thank you

SARA at Auto Globe Ltd, has been extremely helpful and was always prompt to answer the phone or return my call.Ive never bought a car on line before but Sara was helpful professional with a human touch. In short the service I received from the whole Auto Globe Ltd team has been exemplary. My new car was delivered on time and was better than I thought. . Thankyou all , and Thankyou to the delivery driver who drove 90 miles in this hot weather to deliver it. Im greatfull to you.
Best regards to Sara and the team.
Martin Billett.

Miss cheska help us a lot and she ramain at work more than the program thank u very much we appreciate

This company is amazing. Fahad had provided me with amazing service and im really thankful. This company sells amazing and reliable cars and would 100% recommend coming!

Amazing customer service and very reliable cars
Thanks
Nbaid Jr

Car started to struggle go into gear after 20 mile of driving by 50 it was in a AA approved garage under 3 month warrenty provided, paid £5995 for the car start of April, now July still in garage and needing a refurbished gearbox, clearly a fault at point of sale needing a full gearbox change with problems from the outset, now been told even if claim on warrenty is successful will be end of July before its done, so 5595 paid out and not been able to use the car for 4 month by time 27th july comes if done then and accepted could be longer and after just a few miles, I live rural and have paid a fortune in taxis because of it and alot more to pay, I contacted autoglobe who sent me a aftersales email as mentioned in someone's else's review, not received a reply a week later.

Update to reply!
The gear stick was moving about when I very first drove the car this fact, the service light was on, I had a checklist from them not even water in wipers, after 4 mile suspension light on engine jerks, they did not point me to warrenty I did it by booking in through the AA, diagnosis states new gearbox that's out of my hands aswell, they say warrenty provided but the claim as not been accepted, because of the faults during first drive and diagnosis this does prove fault at point of sale, and I have already took legal advice I don't me small claims like others tend to do and been advised what I should approve next if warrenty refuses claim, I will update.

I purchased the vehicle. It was delivered on time bk helped me through out the process.

I purchased my car from auto globe on the 10th of march and had it delivered, within two weeks i reported that when i was driving over any defects over the road, my steering wheel was turning by itself drastically, i asked to speak to somebody to which they sent me the after sales email, after emailing they sent me to my extended warranty, even though it’s known that as the fault was clearly there at point of sale, the responsibility lies with the supplying dealer. The fault ended up being both front suspension arms which were mentioned on the advisory of the 2025 MOT but not the 2026, even though the fault clearly hadn’t been rectified as was now classed as a dangerous MOT failure by a garage autoglobe recommend me to take it to for a health check. This leads me to question the validity of any MOT done by autoglobe as i’m sure it would anyone else as well.

Even now the after sales service is incredibly poor, when i initially asked to receive help they asked to see my dash board to see if i was still in the guarantee zone, i was. I then emailed them back and forth to which they still persisted i go through the extended warranty. I am still waiting for a response to my letter of rejection over 2 weeks later. i hoped to resolve this amicably as even with the evidence of gross negligence at point of sale, i do understand things go wrong with used cars. However, autoglobe have left me no choice but to go down the route of legal advice and then action which i am more than willing to do as they have shown no desire to resolve these major issues to date. Not only this issue but it took me several attempts with several different staff for them to issue a new v5c when i had paid my tax. My new V5c was issued mid may, i purchased the car on the 10th of march. Any individual would be caused distress over this matter as everytime i contacted them about it or for any update they said they’d get back to me and no one did until a young gentleman actually sorted the issue out for me over the phone due to me being frustrated. This place avoids everything that their incompetence has caused, do not buy from here.

Kind regards, Jasemin Sharif.

Excellent communication and very friendly and efficient delivery driver - Mr Meer.

Sara, who I interacted with during my purchase, was incredibly helpful and informative throughout the experience. Based off my experience to this point, I would definitely recommend this company.