Auto & General Reviews 

I've been dealing with Lindiwe ans Samm from warrants department and makes me think that auto and general is the worse insurance I've had to deal with

SHocking!!! Customer support never answers the phone 08601600124 as given for support or 0860072327
The Xhosa female at customer support doesn't answer the phone and just lost auto and general a good customer

My experience was excellent

I am very disappointed with the service I’ve received from Auto & General regarding my mechanical warranty claim #630120944 1. After multiple attempts to resolve the issue with their dispute department, there has been no resolution, and I am left in limbo. I’ve escalated this matter to the Ombudsman, but it’s been weeks, and I’m still waiting for Auto & General to provide a final response. This delay is unacceptable, and I expect them to address this matter without further delay.

Kelebogile's service was excellent 👌😊.

No feedback, updates from Auto and General for 28 days. Claim still not approved or declined.
No one seems to even know about the claim.
Those who know tell me about the missing documents from the dealership where the car is. Dealership sent documents and copied me on email and they deny receiving the documents. Its frustrating.

I paid my premium on line only to receive an email from Qantas Home insurance who I now find out is really Auto General, that the payment was rejected by Westpac. Impossible with adequate funds, doesn'
t make sense but I'm not paying them twice till I contact my bank.The staff member I spoke to was hard to understand and talked over me constantly.They have done me a favour,I forgot about the QANTAS points and went back to AAMI.So glad I did after reading the reviews.

Committed to pay a claim to a late estate delayed payment for 4 months and are now attempting to force reinstitution of a policy which is no longer needed to honour what they are due to pay.

The individual who hit my car and caused damage is insured with budget direct. I have been trying to seek compensation for my damaged vehicle. I received a call from A&G today only for them to tell me that there is nothing they can do even though it was there clients fault. For the past 2 months this scamming company will tell you every excuse not to pay a cent.
They are absolute criminals.
I now need to go to the ombudsman and seek legal advise to try and get something for my damaged car.

DO NOT USE A&G OR BUDGET DIRECT!

My BMW agent processed a claim on my behalf to Auto & General. They confirmed the claim and send me the claim number. This application went into a big black hole and no matter how many times I tried to follow up I am unable to get through to them. Even the contact details they give is incorrect. The phone just rings and rings and rings. This company does not care about its clients.

I am extremely disappointed with my experience with Auto and General insurance. My claim has been pending for a whopping 3 weeks now, and the level of customer service I have received during this time has been abysmal. Not once have I received any updates from Auto and General regarding the status of my claim. Instead, I have had to continuously chase them every single day for information spending circa 30 minutes on calls at my cost and time off in day.

To make matters worse, my vehicle has been sitting at a service center for these 3 weeks, waiting for an assessor from Auto and General to come and assess it. Meanwhile, I am still required to make payments to the bank for a vehicle I cannot even use due to the delay caused by Auto and General's incompetence.

The lack of communication and the poor handling of my claim by Auto and General have left me frustrated and disillusioned with their services. I expected much better from a reputed insurance company like Auto and General, but unfortunately, they have failed to meet even the basic standards of customer service and efficiency. I would not recommend Auto and General to anyone based on my experience.

Following the recent purchase of our property, we have had the misfortunate of having our sewer pipe blocked by the ingress of tree roots stemming from the previous council tree located on the nature strip at the front of our property. Auto & General have stated that they will not take responsibility for the damages as they have included these types of matters in their list of exclusions. I understand that the previous owner did not take reasonable steps to inform the council on the tree roots causing pipe damage, but we have only signed the contract for the purchase on 22 February 2023. Although specified in the list of exclusions and us not being at fault for this issue; not rectifying it now would lead to more expensive claims in the future. This is because the extent of the damage is so far for the pipe section under the nature strip. If these collapse in the near future, it would most certainly cause damage to other structural elements like the boundary walls and our house foundations. As the area of the damage is so far localised in the area of the previous council tree, you would think that Auto & General would bear responsibility to rectify this issue prior to it getting worse. The issue would very easily be remedied with the works described in the quotation we obtained from a plumber who attended the site. Instead, similar to the hopelessness of the City of Canterbury-Bankstown, our insurance company only covers themself in the fine print rather than assisting us in ensuring these damages don't lead to something worse.

I have a pending claim for my stolen vehicle
POLN:806086250 CLM:01 DOC:D5 OPER:MA0681

Nokuthula Masinga is the claim consultant assigned to you.

On the 6th of June, I sent everything I needed to complete my claim, and today, on the 10th, instead of giving me feedback, she's still asking for the documents I sent on the 6th, which means I'll have to resend everything. This is pure incompetence on your part, and it's inconveniencing me. Do something about your lazy employees, or I'll end up involving my legal representative