Had an order from Australia going to Japan, and they were so super professional in the reciept and handling of my packages, even when my packages came in batches. They are always ready to jump on a ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used AusFF services numerous times and have *never* experienced any issues. They are extremely reliable and easy to get ahold of. If you have any questions, they are very responsive.
I wasn't sure what to expect with using AusFF for a package - the service seemed legit, but I couldn't be sure, and their website seems a little dated. But alas, I was able to get something shipped fr... See more
Company replied
AusFF has been a blessing for me especially living in the central pacific where it is really hard to purchase goods even though shops provide international shipping which can be quite expensive for me... See more
Company replied
Company details
Written by the company
Looking for Mail Forwarding or Logistic Service small or big from Australia look no further than AUSFF.com.au
Contact info
15 Kendall St, 2142, Clyde, Australia
- +61 1300 345 700
- care@ausff.com.au
- www.ausff.com.au
4.9
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I had a good experience with AUFF
28 November 2024
Unprompted review
Reply from AusFF
Thank you for sharing your experience. We’re really glad to hear you had a good experience with AUSFF.
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear you found the service excellent and easy to use.
Serious and thrusted freight forwarder…
Serious and thrusted freight forwarder agents, i always recommend theirs.
24 November 2024
Unprompted review
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear you consider us a trusted and reliable freight forwarder, and we appreciate your continued recommendations.
Fast shipping from AUS
fast reliable shipping from australia-there are consolidation fees but how else are you going to ship from AUS at this price.shipping was much faster than expected and items arrived safe
15 October 2024
Unprompted review
Reply from AusFF
Thank you for the great feedback. We’re glad to hear the shipping was fast and reliable, and that everything arrived safely. Consolidation fees help keep overall costs low, so we appreciate you recognising the value.
personable & prompt customer service…
personable & prompt customer service with phone call as well as online chat available.
30 October 2024
Unprompted review
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear our customer service team was personable, prompt, and easy to reach by both phone and chat.
Great service
Great service. Quick shipping. Easy communication. Highly recommend.
16 October 2024
Unprompted review
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear you enjoyed the service, fast shipping, and smooth communication.
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear the service was easy to use, helpful, and delivered right on time.
Great service
Great service, my parcel was carefully and timely forwarded.
29 September 2024
Unprompted review
Reply from AusFF
Thank you for the great feedback. We’re really glad to hear your parcel was handled with care and forwarded on time.
I am so grateful with the great…
I am so grateful with the great customer service of AusFF for their fast response with transparent communication at any time I want their help. I have a good time with this reliable and affordable forwarder from Australia. I totally recommend AusFF to everyone who still looking for a reliable and helpful freight forwarder from Australia. Thank you again AusFF for your amazing service and I would use your service again.
4 October 2024
Unprompted review
Reply from AusFF
Thank you so much for your heartfelt feedback. We’re really glad to hear our team was responsive, transparent, and always there when you needed support. It means a lot to know you found our service reliable, affordable, and worth recommending. We truly appreciate your trust and look forward to helping you again.
Reply from AusFF
Thanks so much — happy to hear everything was smooth and reliable for you.
Reply from AusFF
Thanks so much — happy to hear everything was smooth and reliable for you.
Reliable, reasonably priced
Their support chat is very quick to respond during business hours. They process parcels relatively quickly. Their verification process is lengthy & requires a lot of info, but it only has to be done once so not too big of a deal. My only feedback is perhaps the site could use a visual upgrade. It's functional but a little old.
27 July 2024
Unprompted review
Reply from AusFF
Thanks so much — happy to hear everything was smooth and reliable for you.
Always a pleasure to do business with…
Always a pleasure to do business with them. Very reliable.
23 July 2024
Unprompted review
Reply from AusFF
Thanks so much — happy to hear everything was smooth and reliable for you.
excellent first experience using them…
excellent first experience using them to forward a parcel. fast parcel check ins, and also fast shipping, received my parcels within a week of them arriving at their warehouse
17 July 2024
Unprompted review
Reply from AusFF
Thanks so much — happy to hear everything was smooth and reliable for you.
Have had great service both when things…
Have had great service both when things went well, and when things went badly (items damaged on arrival at warehouse). Quick shipping with the former and fast refund with the latter. Australia to New Zealand
9 July 2024
Unprompted review
Reply from AusFF
Thank you for sharing your experience. We’re really glad to hear you received great service in both situations — smooth shipping when everything went well, and a prompt refund when an issue occurred. We appreciate your trust in us for Australia‑to‑New Zealand forwarding.
Trusted AU forwarder
For anything i need to purchase in Australia, i use AUSFF. No hassle and no problems. Customer Service gets back to you really quick. Im happy to keep using the service
1 July 2024
Unprompted review
Reply from AusFF
Thank you so much for your trust. We’re really glad to hear AUSFF has been your go‑to for Australian purchases and that everything has been smooth and hassle‑free. Our team is always happy to respond quickly and support you whenever you need.
Excellent experience always with them
Excellent experience always with them. Super fast and helpful replies on all questions and requests. I'll definitely keep using them
11 June 2024
Unprompted review
Reply from AusFF
Thank you for the feedback. We’re glad to hear you found our service nice and reliable.
Quick and Easy.
4 June 2024
Unprompted review
Reply from AusFF
Thank you for the feedback. We’re glad to hear you found our service nice and reliable.
Reply from AusFF
Thank you for the feedback. We’re glad to hear you found our service nice and reliable.
Fast and efficient services as usual.
Fast and efficient services as usual.
7 May 2024
Unprompted review
Reply from AusFF
Thank you for the feedback. We’re glad to hear you found our service nice and reliable.
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