Audiophonics Reviews 

1,440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the available products offer excellent overall value, boasting high quality, robust construction, and very reasonable pricing across a diverse selection. Shoppers are consistently impressed by the exceptionally fast delivery times and careful, secure packaging that ensures all ordered items arrive safely in pristine condition. However, some customers also noted occasional delivery and shipping challenges, such as difficulties understanding international shipping terms, packages lost in transit, or unexpected customs fees. A few reviewers also experienced specific problems with orders, including items arriving damaged, sizing incompatibilities, or receiving incorrect model variations.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the items they... See more

Quality

Reviewers highlight positive aspects of quality, expressing overall satisfaction with the exceptional build... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting impressively fast... See more

Service

Consumers find service to be positive, highlighting speedy delivery and excellent support. Reviewers... See more

Price

Reviewers mention positive feedback about price, highlighting excellent value for the money, unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide range of products, for every pocket and every requirement, at any level. Everything clear, order sent over the weekend, packed and shipped on Monday, arrived all the way to Romania on Wednesday... See more

Rated 5 out of 5 stars

Bought this AUDIOPHONICS AP300-S500NC Amplificateur de Puissance NCore NC502MP as a power amplifier to my Kappa 8.1 loudspeakers that are notoriously hard to drive and for the first time they came to... See more

Rated 5 out of 5 stars

First grade customer service. The communication was clear and when I asked a question about a product, I got a polite answer right away. It gave me a really good impression of the store. The delivery... See more

Rated 5 out of 5 stars

I purchased Topping B200 power amplifiers at a very good price. Very fast delivery at a low price. Devices well packed and secured. B200 great. The loudspeakers disappear and a spacious soundstage app... See more


Company details

  1. Hi-fi shop
  2. Electronic Parts Supplier
  3. Electronic Spare Parts and Components Store
  4. Home Audio Store

Written by the company

Audiophonics est une société spécialisée dans la distribution de produits et appareils HiFi, audio et Do It Yourself sur internet. Des produits qualitatifs au meilleur prix.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,440)

400 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome Company

Awesome company. I purchased one of their Purifi Class D amps 5 years ago. I use it daily and love it. Recently, I had a problem with a power switch that burnt out. They sent me a brand new switch quickly, for no charge, and got me up and running again. I’m in the States and they’re based in France and they still bent over backwards to help me. I rarely leave reviews, but their excellent products and customer service compelled me.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Well built and good sound

Very happy with my purchase. Quality and SQ well exceeds the price tag. Imprived SQ connected to a Mytek Brooklyn DAC with Supra Exalibur USB cable and digital RCA cable. Built like a tank.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible after Sales Support

I have spent €3000 with audiophonics in 2025 and in October 2025 my wife purchased interconnect cable and RCA interconnects to the value of €400+ from them as a Christmas Present for me. The problem was that the cable was to small and would not fit the RCA connectors. Both my wife and I emailed them in late December asking them if they would allow us to return the cable for credit so that I could purchase the correct cable from them for my interconnects. I realise that they were purchased in late October but they repeatedly said no and after 14 days you cannot return an item.

As I write this review I know that audiophonics will do one of several things (1) they may reply to my feedback in French (2)They my reply to my feedback and say ''We would like to confirm once again that we can only accept returns within 14 days of the delivery of your order'' (3) They will say ''We thank you for your understanding and remain at your disposal for any further question''

Below is the last email that was sent to audiophonics (4th January 2026):

Good afternoon Joan,
As you are aware my Wife bought me this cable for me for Christmas. Yes I understand that she bought it in late October but I was only gifted with it on Christmas Day.

As a customer of yours I thought that you could help her by allowing her to return it to you so that I could use the refund to purchase suitable cable for my Elecaudio Connectors that she also purchased from you.

I spent approx. €3,000 with you in 2025 and I though that you could help my Wife as a Good Will Gesture. I was obviously wrong so I will not be making any further purchases from Audiophonics.

Audiophonics is very good at selling but fails when it comes to supporting its Customer.

Regards,
Richard

In Summary they refuse to offer any help or support so I will not be making any other purchases from them.

Adieu pour toujours à Audiophonics

28 December 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

We are sorry for the inconvenience caused by this negative experience.

Unfortunately, we regret to inform you that we cannot accept a return request submitted two months after delivery of an order.

Returns are only accepted within 14 days of receiving your package.

Furthermore, as bulk cables is a custom-made product, our terms and conditions state that this type of product cannot be returned.

We remain at your disposal.

Best regards

Rated 5 out of 5 stars

All good, plus outstanding support

Ordered an Audiophonics-built Amplifier and cables / accessories and I had few mail exchanges with support for clarifications and help picking the right option.
An experience I'd recommend, support was great and very helpful - and patient to my dumb questions - and the shopping, shipping and packaging all flawless.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Good audio store

Good price, Quick international delivery. Very good communication with the seller. Very good after sale support. Highly recomended

24 November 2025
Unprompted review
Rated 5 out of 5 stars

online shop cd player

I purchased a CD player through the website. The transaction went smoothly and successfully. The shipping was fast and accurate, and the package arrived without any dents or other problems. Excellent.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Total Waste of time

Ordered a dac amp combo that was in stock and ready to ship , 4 days later i get an email saying it wasn't in stock and had to wait more than 2 months for shipping. At least they were quick to answer emails and got immediately refunded but they didn't apologize !
Total waste of time , but I understand error can occur , maybe next time they will check their inventory twice.

12 November 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

We are sorry for the inconvenience caused by this negative experience.

Unfortunately, stock errors can happen, but they are quite rare.

We apologize again.

Best regards

Rated 5 out of 5 stars

Perfect!

From the start to the end: Everything went well and correct. A trustworthy seller.

6 November 2025
Unprompted review

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