Audible Reviews 

Customer service are a joke. Thats a shame as the product is reasonable.

This app started out great a long time ago, it's a clunky useless advertising machine now. The final straw for me was them refusing to refund a purchase( I've made hundreds in the past) of a book that was apparently narrated by a robot. 35 hours listening to an AI voice talk in a monotone was completely unacceptable, and they refused to refund it despite acknowledging the problem. I'm done with this bunch of Cowboys.

I was sceptical due to the number of negative
reviews. However I did an initial trial last month for £8.99, changed it to the £5.99 standard subscription with no problem at all and I was billed correctly. This week I took out a yearly subscription as it is much better value and I will get plently of use from it. I am pleased with the product so far. I use the Libby app also, but it has stopped working several times. Audible have audio books that Libby do not have and I've not found anywhere else. I've found it easy to use. I would recommend it and wonder why there are so many complaints.

Use BORROW BOX instead. It's free!

Awful customer service from Audible. I've now signed up online with my local library and can get thousands of books I'd previously paid for on Audible for free!

Ah awful company, customer service terrible and lied to me that they would call me back. Basically told me that my app doesn't work properly because my phone isn't running android 16 , my phone is literally a month old and running android 15. so they've made the app to only run properly on a handful of mobile phones. Great move audible.

I was quite happy with the service when I joined in 2011 and it was by Audible.com. Then from somewhere it got changed to Amazon and went downhill. Titles I bought since joining in 2011 are disappearing from my library one by one although still showing in my purchase history. No one seems to know how to solve the problem. Rubbish customer service bought in from back of beyond where one cannot understand the accent or make the person understand what the problem is. A good product ruined by the Greed of Amazon. Shameful. Price has gone up and service is non existence. Rubbish with bows on

Appalling customer support, actually no customer support, I think it’s time to kick it to the curb.

It could be amazing. However, because Audible has the monopoly of the listening book market they are arrogant.
Hey Audible, instead of giving skimpy 4/5 minute samples - why not give a full 30/40 minute sample?

They don’t want to hear from customers. They have a chat bot that prevents you reaching a human unless you pretend your contact is about your account. If you pick that your issue is “other” you get an option of picking another issue (irrelevant) or “Never Mind” and you get kicked off! There is no way to describe your “other” issue at all and thus no way of getting help with it. They pulled the email service as a policy decision which is a bad show. A company that is not afraid to hear from customers does not behave like this.

Audible is a rip-off company. FIrstly, after you have signed-up, they charge you a monthly fee for some credits even though you never asked for them. This is FORCED consumption on a so called Subscription model.

I cancelled my membership in June 2025, they keep charging me monthly fees. I called their billing and asked for an explanation and demanded refund. They checked my account is inactive but insisted that the charges originated from USA Audible. I never had any dealing with USA Audible. I told them when I signed up with Audible UK I was in Hong Kong and I can choose to pay in USD and not in pounds. They insisted that since the charges on my statement are in USD they cannot help me.

Now, I have to cancel my credit card in order being ripping off by AUDIBLE UK.

Lesson Learned: Unless you want to buy a least one audio book EVERY MONTH, do not subscribe!

Buy audible books from the publishers.

If you want to cancel your subscription, you have to prepare to cancel your credit card first.

I will NEVER buy anything from AUDIBLE ever again!

Once you have signed up for audible, expect to pay for the monthly membership for life! I have cancelled my membership for three months running but they still take money out each month. I have tried talking to customer service but fat lot they do!

Useless. Useless

What a load of rubbish, please avoid.
Was offered 3 months free.
After one month audible took a fee at the premium rate. Contacted their customer service, they couldn’t help me.
What a rip off .
I have cancelled everything.
And the stories are boring. Also I can no longer play the stories I downloaded. It’s because I cancelled my subscription.
It’s a con . They give you an offer. Then charge you anyway.
Buyer beware. Never again.

There always seem to be glitches in the system and issues with downloads that the customer service team can rarely rectify. When using chay, if you don't respond to their message within 60 seconds (which is sometimes impossible because you're in another part of the app trying to follow their instructions to fix the issue) they cut you off for being inactive. You can't share screenshots or attachments to describe your problems either.
I asked chat because my last phone call to resolve a problem took 3 days and 4 calls to, but at least that was helpful.
Just plain awful. I'd have cancelled my subscription if it hasn't been paid upfront for me as a gift bit won't be renewing.

Once I cancelled my membership I was no longer able to access the titles that had purchased.

Audible UK
Service was inadequate. Service provider seemed only aware of how to download sale titles using mobile phone.
I have used my laptop for downloading titles for 11 years so why change? I explained this. She typed "I have explained how to resolve" or words to that effect and that was it! I later resolved problem myself using laptop!!
If I could give less than one star I would.

What is wrong with Amazon that the playback cuts out. It's the same with Amazon music. Spend a bit more time on the services being provided instead of grandstanding with weddings and tedious hen parties in space

Audible appears to have hacked into my online radio as there are ads repeated over and over again making the station un listenable.

A terrific service when it's working. The problem is the absolute travesty that is their customer services. Utterly useless, reading trouble shooting from a screen that you have already done, very poor grasp of English. From such a multi national company, this is appalling

This is my second complaint about this company in two months.
I ceased to have anything to do with them sometime back due to their extremely poor service, inferior products and extortionist tendencies.
Audible.co.uk somehow continues to obtain money through a direct debit which i cancelled three months ago. My bank insists I talk to them. They are apparently unreachable!
Today they are walking away with my £11.10 and next month they will do it again and get away with it.