Audible Reviews 

Very poor service, the credits expire so you loose money, I canceled my membership and despite that they continued to charge me although the website said i didn’t have membership. I had to call - the explanation was that the cancellation didn’t fully go through.

I’m writing this review with great reluctance because I normally receive a 5* service from Audible. I’ve been a member since 2009 and have over 3,000 books. Audible is a huge part of my life, especially as I have no television, don’t stream and don’t do social media and I’m really disappointed that I have to write this in an effort to get a response from Audible.
I have a Premium Plus membership and I receive 24 credits in February. Today I clicked on ‘buy extra credits’, as I frequently do, to discover that the price for 5 credits has gone up by a massive 33% overnight! There has been no notification by email and nothing has been mentioned on the website about a price increase. I realise prices have to rise but by 33%?! It also states that if you have more than 6 credits in your account, Audible will start taking them back. Is that not theft? If I’ve paid for something, how is it acceptable for Audible to remove it and I’m not interested in all that old baloney about it affecting authors. Audible is a huge global company and that excuse just doesn’t wash with me. I also fail to see how that works when I’ll have 24 credits in my account, reducing slowly over several months.
I put these questions to Audible on their chat and Kevin was less than helpful. I decided to make a complaint because I felt like I was being fobbed off and received no answers to my questions. I was given an Audible customer care email address to send my complaint to, which I duly did, only to receive a no reply response thanking me and notifying me that I wouldn’t receive a response! It directed me back to ‘contact us’, which is where I spoke to Kevin in the first place.
I really hope you read your reviews on TP, Audible because you shouldn’t be treating any of your customers in this way, let alone a die hard member of 17 years who’s regularly in the top 5% of your listeners and, presumably, your paying customers. In a nutshell; dreadful communication and policy regarding price rises, as in none at all, and misleading and confusing information about credit rollovers. For the first time in 17 years, I’m not impressed.

The Corporatocracy is real. I'd simply like decent customer service and less of the pressure to maintain a subscription, without taking 3 month 'holidays'. Instead, my subscription has been cancelled and my remaining credits disappeared. Good riddance child killers!

If you cancel your membership, you lose your credits, I had built up a number of credits so cancelled the membership with the idea of possibly starting the membership up again but lost all my credits. Will not use Audible again. Unbelievable.

Poor - I thought this would be such a good idea but alas… it may suit people who want mainstream reads Harry Potter etc but if you like more diverse it does not have the choice . I buy at least 20 books a year sometimes double that and I have just gone four months not finding a book I want on Audible . Then try and cancel and realise you lose all your credits . Feels like a rip off !

If you are a UK resident using this app, BEWARE: Amazon's global login system allows a silent, automated geographic redirect to happen completely behind the scenes. 🛑 Without any explicit warnings or clear regional confirmation, you can be signed up and billed by the US marketplace (.com).
Because the platforms operate independently, your UK app will show absolutely NO active membership, making it seem like everything is fine while Audible US silently bleeds £11.19 a month out of your bank account. 🤬
💸 I discovered they had quietly pocketed a total of £35.68 from me over several months—for an app I have never once used!! 💸
It is a disgusting, broken system designed to extract cash from unsuspecting everyday people who are left entirely in the dark. 🤯
To make matters worse, UK customer service completely washes their hands of it, forcing you to hunt down hidden override links just to bypass browser redirects and battle overseas support scripts to claw your money back. 🎯 Unacceptable, multi-border theft from a multi-billion dollar company.
🔍 Check your bank statements closely for odd amounts like £11.19 instead of the standard UK fee—you are likely being milked by a ghost account! 🔍

Bought a new kindle recently when my old one was no longer supported. It came with a link to a 'free 60 day audible trial' which I took. However, the membership fee of £8.99 a month actually started within the the trial period, and it was a somewhat tortuous process to get it sorted out. I regret taking out the trial - audible are keen to keep their claws in once you show interest! Be warned.

Has now got rubbish. You don't get credits now. They don't roll over. You get a monthly purchase but it's quite unclear how to use/ how this works. Purchases aren't tracked anymore. I'm going to look for an alternative ebook platform.

App arbitrarily used 5.5GB of mobile data in half an hour of ordinary use. Contacted customer service who claimed they did not know how this happened and could not guarantee it would not keep happening.

I don't use large amounts of mobile data and don't have large allowances as a result, this has used over half of my data for the entire month in 30 minutes. Customer service agent implied this was my fault, even though I have never had any issue with the program doing this for several years. They offered a standard discount to keep my membership but this was nowhere near the amount the additional data will cost me to replace.

This program should not be using data at all when it is not downloading audiobooks.

I am shocked by Audible’s new system that allows roughly 5 seconds to hear the book’s narrator before deciding to purchase it or add it to your wishlist.

This amount of time is inadequate for making a good choice. Why do this? I can only think they want to move you along faster to hear more choices when really this new policy will do the opposite!

I have been an Audible member on and off for over 15 years and the new standard plan is absolutely disgusting.

Furthermore the changes they have made are not clearly stated when you sign up.

Essentially it provides access to a streaming service that allows you to listen to one book a month ONLY while you remain a paying member.

No purchasing books and saving them to read later, you either MUST keep paying to use the service or ensure you read the book within the same month or, after you cancel your membership, any chosen books become unavailable.

Total greed.

I have just found out audible have been taking £8.99 a month from my account. I did not sign up for this. Furious. I’ve heard of this before also

Very hard to cancel meaning I had to pay for an extra month. Often when going back to the same book, it would start in a different place and I could not work out how to change it. Would not recommend.

Should have looked up reviews first.
Did the free month free, didn’t like it , then cancelled…
But still charging me. Contacted them but still tried taking payments.
Contacted again and very pushy to try stay with them. Very frustrating

Audible has been charging me monthly for a Standard Membership, yet no credits have been added to my account.

I only have one credit, which has been there since last year, despite continuous payments being taken. This means I’ve been paying for a service I’m not receiving.
This needs urgent investigation and resolution.

It’s a scam. Cancelled my UK account in January and then was randomly charged for a US account that I never set up in April. No explanation as to why, told me they couldn’t provide a refund and said I must have set the US account up by accident. The more people that boycott Amazon the better.

I have to give them one star to write a review but they get NO stars. I would like to know why they keep taking money from me when I have never signed up and have not subscribed to them. They have taken money from a card I have never used so today after a call from my bank re fraud I have cancelled the card. I just hope this will put an end to this once and for all. Fingers crossed.

Audible UK are taking charges from my credit card. I don't have a subscription, haven't made any purchases. When I phoned them with details to enquire they told me they could not even look at the system to check.

I have the basic account called STANDARD. I can get a new audio book credit a month. That’s £5.99 a month.. For one book credit 💁💩
The next level up is £9.99 a month. PREMIUM. But hey they won’t DELETE your purchases if to stop this subscription! unfortunately that tells you they did delete your old purchases before. Wow. So can I listen……AGAIN………to that stuff I bought years ago on a lower plan? Oooooooh noooooo. Please. Not that way! Not like that! How can they take away that rubbish I loved. Life. Must. End. Oh. And still only one credit a month

One more standard level up for the truest needy £14.99 a month. But wow, un to 2
Credits now

All the time things are working not an issue with them. However two weeks ago my app stopped working and gave me a server error message. I have spent hours on the phone with them, they escalated it to tier 3 technical support who emailed to say to go onto the app and do this and that. The point is the app is not allowing me to log in my account. They just closed the ticket, I had to call again so they reopened it and still nothing happened. All they do is read a script and nobody is looking into the issue. I asked for the complaint department’s email address and they said there is no such thing. Diabolical customer support!