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Atolyestone Reviews 

274
•
TrustScore 3.5 out of 5

3.5

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the exceptional customer service, noting that issues are handled courteously, promptly, and without hesitation. Many appreciate the professional and friendly team, who are communicative and responsive, making the overall purchasing experience pleasant. Reviewers also praise the beautiful craftsmanship and unique designs of the products, often mentioning the impressive packaging and attention to detail. However, some people were dissatisfied with product quality, reporting issues such as damaged or poorly made items, and concerns about materials not matching descriptions. There are also complaints about delivery delays, missing items, and a lack of communication regarding order status, leading to frustration for some customers. A few other people also felt that customer service was unsatisfactory, with experiences of unhelpful interactions and a lack of follow-up after promises of resolution.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers praising the beautiful... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the beautiful craftsmanship and unique... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and prompt... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and secure... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the great follow-up service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is not to praise the beauty of the product we purchased, even though it is beautiful. It is to praise the exceptional post purchase customer service we received after having a small issue... See more

Company replied

Rated 5 out of 5 stars

I bought Atolyestone's evil eye pendant. It looks absolutley fabulous. It is striking and looks so good. It is light but i feel that is what you want for a pendant. I had a slight issue with postage b... See more

Company replied

Rated 5 out of 5 stars

Beautiful packaging and amazing customer service. Ordered to France and everything arrived safely. Also it’s beautiful how they pay attention to details on the pieces. Thank you

Company replied

Rated 5 out of 5 stars

Really fine products shiny and clean, their communications is excellent, very friendly and supportive. professional team and they know their products. Of course will deal with them again and again.

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

Here at ATOLYESTONE we reinterpret the traditional high-end jewelry. Shop for all handcrafted designer fine jewelry. We offer free delivery worldwide!

Contact info

3.5

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.5

All reviews

(274)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Its an amazing ring with high Quality!

Its an amazing ring with high Quality!
Im so in love. 😍
I will buy the whole presents for my boyfriend by Atolyestone. The customer service is on top and the shipment to germany was soo quick

12 February 2019
Unprompted review
Rated 5 out of 5 stars

I’ve been buying for years always top…

I’ve been buying for years always top quality different from others
I LOVE the Anchor bracelets !!!
Changing them on a daily basis depends
What I wear :)
Definitely will keep buying and recommend
Keep up with great products !!

6 February 2019
Unprompted review

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