Atlas Editions UK Reviews 

I never purchase from them again on my last order the invoice stated it don’t need paying straight away which I thought was nice of them...then l suddenly received a letter from debt recovery agency stating l haven’t paid and ignored three reminders letters from them which l NEVER received so for a £1.99 item l ended up paying £20.00...Atlas Editions customer services not helpful complete liars very bad service....

i Received the ultimate tank collection and dog fighter set this week and must say the tank is not the best looking model but the spitfire and the messerschmitt are fantastic model's am a little bit afraid seeing the bad reviews on here but so far so good hope i don't come across any issues

All problems seem to have been resolved, thank you.

Terrible company. Keep cocking up my one collection (Used to have more) then say I owe money when I don't. Rang last week to try sort it out again but still no parcels sent. Cancelled my order for the final time. Enough is enough!!

I will NEVER buy from Atlas ever again I purchaced some of the "offer" items for £1.99 and contacted Atlas to not send any more in the collection. I paid for my items. Atlas still continued to send other items in the collections at aprox £20 per item which i did NOT ask for. I contacted Atlas again to ask how to return them and was given the free post address. I returned ALL the other unwanted items that i had received but am still being harrassed for payment despite several emails sent on my behalf by my daughter. The last email received said they were unable to help as i didn't have proof of postage. Had i been told to get this when i returned the items i would have got them.My name is Mrs Dorothy Williams NOT Mrs Sanderson!!

For the last year, my elderly, grieving and very vulnerable father receives so called ‘heritage teddy bear’s’ monthly. He tells Atlas Editions frequently that he doesn’t want them. They call him to a point of harassment. I have recorded some of the calls. He tells them quite clearly that he doesn’t want their teddy bears and has sent many of them back as ‘return to sender’, yet they keep on coming. I have taken the phone from him during several of these calls and explained that he is too unwell for this harassment and doesn’t want these teddies. They are incredibly rude to me and say he has to tell them that himself. I put him back on the line, he tells them (again) that he doesn’t want them and they say okay...then another one turns up.
We have just received a 4th reminder for outstanding payment of these horrible little teddies. We will now be speaking to Trading Standards.

Excellent service, no problems ever experienced as long as you follow their instructions.
The items offered are worth collecting and are of top quality.

Placed an order for touring cars was told order was sent out no order came so rang again sorry your order was cancelled would you like to place another order no thanks I said the out the blue the car turns up damaged rear wheels have cracked screwed that tight to the base no good to any one in that condition is atlas ive tried to ring to sort out met by ignorant call handlers ime not paying for somthing that is damaged eather send me a replacent car or some form of package and postage to send item back to you because I dont want it I didnt order it you said my order was cancelled you shouldnt have sent it yes I have been rude to call operaters ive tried to sort it out you dont seem intrested but you want money for goods that was allready damaged before it was shipped out to a customer sort it or you get nothing send as many ccjs as you want ile give them the model back to give you allso included a photo of the damaged wheel be honest would you pay for that cas I know ime not paying for it not a chance whats happend to quality controll needs to go to spec savers see being a collector of models for many years I inspect each and every one of them you see and noticed straite away it was damaged ime willing to pay for them but not damaged ones and you want £14.98 for it replace it or send something to send it back in and you can pay for the postage aswell because ime not sending any payments till this matter is dealt with to my satifaction untill then you dont get any payment

My extremely ill father in law keeps having issues with this company forcing watches on him that he didn't even order and then demanding money for them and now he's received a debt collection letter off CCS collect. This has been ongoing for over a year. We had an email of the company March 2017 confirming his account had been cancelled but he's still receiving them and they are demanding the money for them again and have now sent the debt collection letter.

He's spent the last year in and out of hospital and this is the last thing the family needs to be dealing with right now. Avoid at all costs. Emailing them hasn't helped.

Hi Jack,

Thanks for your fast response and for clearing this up. On top of that, the watch I bought was a quality product and at a really low price of £2.99 so I think it’s only fair I give you and Atlas Editions 5 stars. To anyone else who has some issues (see my Trustpilot review 13th April 2018) I would recommend contacting Jack through a Trustpilot review in the first instance and explaining the issue/problem. It seems Jack and Atlas Editions are keen to work towards a fair outcome for these issues.

Jack can you please arrange for me to be sent an email to confirm you have received my payment and my account is now clear.

Thanks again

Tony Green

I have received a letter from CCScollect saying I owe £14.99 towards the collectible item Floral Treasures which we have not received. They have also added an administration fee of £5.00 to show a total debt balance of £19.99 and CCScollect is asking to pay immediately which is very surprising and worrying.
Request the Customer Service from Atlas Editions to quickly review and reverse the charges which I believe has been levied due to some error at their end.
My account number in the CCScollect letter is 32172595.

I ordered a stobart crane model on 04-11-2017 as a christmas present for my nephew. It did not arrive on the due delivery date. I then rang AE and was told it was on its way but there had been a delay. It did not arrive for christmas and upon calling them yet again I was told I wasn't even on their customer list . The person I spoke to said they could rectify this and I would then get my model. I did not get my model in january or february as I kept being promised it was on its way. It eventually arrived in march after yet more calls. I told the person on the phone to take me off their customer list as I did not want anymore items. Then in april I received a box with three items in it that I had not asked for after yet another phone call to explain yet again that I did not want anymore items I was told that they would send a paid return envelope in which I could return the items. Three weeks later I am still waiting for it. I ma going to the bank tomorrow to check that they have stopped all payments to AE having apparently opened a direct debit payment with them which I know nothing about. How the hell they have not been shut down by trading standards I do not know. I will be phoning trading standards to file a complaint.

I initially reviewed Atlas and gave 1 star. Customer Service was shocking, that coupled with some of the collection no longer being available and the fact that I was chasing up 6 months, was the reason for the 1 star rating. I was then contacted by Jack Doyle, who offered me a refund on the item that was only part delivered, if I returned it. I asking for a free post address, which they don't have, so asked would I be refunded the postage costs. The reply I received, I have typed out verbatim below:
===
Unfortunately, we do not have a freepost address, however, to avoid any further frustration to you, I will arrange to refund you for the product without the need for it to be returned. Please allow 7 working days for this to clear, and once again, my sincere apologies for the inconvenience caused. Kind regards, Jack Doyle
===
As you can probably guess I have to date received no such refund. I have replied to Jack twice but had no reply. Giving him the benefit of the doubt, I considered he might be on holiday, however, I note he has been responding to other queries over the last 48 hours! When I look through the reviews on Trustpilot I am genuinely shocked at the number of single star reviews of this company and surprised that nothing has been done. I suspect an email to publicly out this company or even some kind of Panorama type action is necessary as I think these reviews are just the tip of the iceberg.

Stay away!

They will bombard you with letters regarding your next free gift, trick you into subscription when you only ordered one item (which also come with hidden costs). For example, I ordered a teddy bear for £1.99. I then received two more in the post as part of the 'collection', one apparently costing £14.99 and the other £19.99! It's horrific how they think they can get away with this and a concern knowing how many older folk buy things like these. They're not even that good quality!

I got in touch with them and they said to send the two I didn't want back. I did so and then received a third payment reminder in the post. When I got in touch again, they said to send proof of recorded delivery WHICH I WAS NOT TOLD TO DO; JUST SEND THEM BACK. I explained this to them and they replied with exactly the same email!

I will be getting onto Trading Standards immediately.

Credit where credit is due.
After Atlas Editions contacted me following my bad review, they then proceeded to conduct an investigation into my issues. They did this speedily, efficiently and to my satisfaction.
Thank you Atlas.

I have received a letter from a debt collector in which is written exactly the same as some else has posted.
We paid our £1.99 that you requested for our collectible we ordered and then we sent you a letter cancelling our subscription.
We have now received a letter from your debt collection agency saying that we have to pay £19.99 because despite you sending us 3 reminders, (which you definitely didn’t, because if you had then we would of contacted you yet again telling you that we had already sent a subscription cancellation) we had not responded. This a complete and utter scam.
I have just go through to you on the telephone and asked you to provide me with dates that you sent me the reminders, you said you were unable to provide this information - obviously you can't BECAUSE YOU DIDN'T EVER SEND THEM

I have given Atlas Editions one star because there is no allowance for giving them none. Like so many people that have reviewed Atlas Editions, I have nothing good to say about their customer service. I received a email from them to say that my World of Stobart Collection was complete. Far from it. My collection is still in a “minus 6 models” situation. I informed them of their mistake and even listed the models that I have not received. They apologised and assured me that they would continue to send out the models owing to my collection. That was November of last year (2017). Since then I have heard nothing from them. I have tried phoning them on 2 occasions but finished up hanging up after nothing but the ring tone assaulting my ears for 10 + minutes. I sent a somewhat terse email to them in January, but received nothing by way of reply. Just to assure any readers of this review, I don’t use strong language of any sort. The use of the right words in the right place should be sufficient. I cannot recommend Atlas Editions as a reliable company.

this is the second time ive had to leave a bad review i recently give this company a second chance for 2 lots of models and they have said theve been sent out and have not been recieved yet again there quick to invoice my online account for payment but i wont pay for something i havent recieved i rang customer service which i found to be rude and un helpful never again will i deal with this company and trading standards should close them down

Received 5 ship models that were of a reasonable standard and value - then the 6th arrived - and as it was far below par - ridiculously out of scale viz masts and yards - I returned it.......since when I have been receiving additional charges and now, threats of legal action.

Well despite a reply to contact them after my review was published I have still not had any answer from them. Repeat my previous warning....stay away from this company. They reply to complaints to make it look as if they are taking it seriously, but its all for show.