Asurion Reviews 

Going online for the service was nice and easy very fast so I’m happy

Was supposed to have a tech come out TWICE, 1st time never showed up 2nd time was supposed to be there between 11-1. 1245pm heard nothing. Called and sat on phone for 30 min telling me not coming stuck in parking lot because of construction. Terrible service. I pay for insurance and this is how they treat a customer. Never again. Shit service thru ATT

Monica the representative was very patient with me while she helped me look up all the information I needed to be able to use the insurance I paid for on my item. Thank you Monica

Within just a couple of minutes of starting the chat session, my agent was able to file a claim on my behalf, and give me the details on how it would be resolved. The agent was very professional, helpful and efficient, and I greatly appreciated the service.

Within five minutes of contacting Asurion they accepted my claim and had reimbursed my full purchase price.

Great customer service and easy to use app from Google Play Store.

This was not the first time we have had to use the claim. We purchase the coverage because my son plays ball year round and we know we are covered if anything fails. The process really is easy to use and the people help walk you through it if any help is needed.

Excellent costumer service!
They solved my claim in less than 5 minutes with no issues o questions .
Great job asurion

I have been on the phone for almost 4 hours with this company. I received a faulty replacement phone. The touchscreen does not work well and there are lines that show up at the top of the phone. I have been asked 6 times if I have damaged the phone. No I have not- I have had the refurbished replacement phone a little over a month and finally came to the conclusion it will not improve.
I have spoken with 4 different people all of which have tried to sell me an insurance plan/extended warranty I do not want or need. I have been asked questions that have NOTHING to do with my situation. IE which smart TV do I own?
The person I am speaking with now cannot seem to get my number or email address correct. I have been put on hold repeatedly by the customer service rep. -no idea what for-goes silent with no explanation. This process has taken entirely too long and it's not over yet- I am once again on hold. I hope I do not ever have to deal with this company again.

Great! Amazing

Great customer service very easy to submit claim and it was great that my product was fully covered!

Excellent customer service. I was able to chat with a support person who took care of my claim in a prompt and friendly manner. I have used Asurion policies on my Amazon purchases and cell phones and my experience has always been very positive.

The importance that they try to resolve my problems

I didn't have to wait long at all - less than a minute actually. Once I was connected with a service representative, it was extremely fast to obtain a resolution. All the information I needed was provided to me so I could proceed with the next step of my claim

My smart watch gave out and so I contacted Asurion. I used chat to file my claim. I answered a few questions for procesing and about the issue.It was super easy, quick and informative!

The rep was very professional and knowledgeable about her job. Everything went smoothly and painless.

Filing a claim is usually stressful, so I've been told, but it was so easy and stress free. Richie was very helpful and filed my claim in minutes! I will buy all my protection plans from them if I can.

A big shout-out to the person who resolved a bad fan gone bad in the midst of a heat wave! It was very simple and pain-free! And all done in a few minutes. Assurion is worth every penny you spend to insure your products will be covered - without a hassle!

I have only had but great experiences so far with Asurion! Filling a claim was easy, thank you!

Experience was quick and easy customer service is friendly and very welcoming