Asons Solicitors Reviews 

100
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Absolutely terrible solicitors and would advise anyone thinking of using them to go elsewhere. We wanted to set up Wills for my elderly parents. The initial draft was diabolical, full of typos, inc... See more

Rated 1 out of 5 stars

The whole process from start to finish... Wasn't hassle free but an absolute nightmare. And to top it off, even thou I provided them proof of my L.E.I documents They still breached regulations an... See more

Rated 2 out of 5 stars

Had accident in sep 2011 , one year later file transferred from other firm to Asons but still Waiting for compensation. Worst experience :(

Rated 1 out of 5 stars

I have POA for my mother and needed to sell her property to fund her care home. I was selling the property to my daughter at market value. All straight forward i thought. I had a phone call from some... See more

Company details

  1. Legal Services & Government

Information provided by various external sources

Founded in 2008, Asons Solicitors has gone from strength to strength – growing from the 3 person outfit into a burgeoning firm of around 100 people. Growth of this kind is extraordinary, and can only be achieved through extraordinary means. This means doing things a little bit differently. In many law firms the focus is on law, stuffy paperwork and mahogany furniture. At Asons Solicitors, people are at the heart of everything we do – without clients, we don’t have cases, without great employees, we don’t have the means to help these clients. So we’ve made it our mission to find the greatest local talent to help us to deliver an accessible, approachable and friendly law service that makes the seemingly scary, a comfortable and painless experience. Our customer and employee centric approach to law has seen as awarded with the Investors in People ‘Gold’ award, the Customer Service Excellence Award, the Lexcel accreditation and it has also seen us recognised as a ‘Best Company to Work For’ – so whatever it is that we do, it works. We employ some of the greatest minds in Law, IT, Marketing and Resource, to ensure that the quality of our service and communications is second to none. Our work and experience has made us one of the leading Personal Injury solicitors in the Northwest. We specialise in Personal Injury, Immigration, Clinical Negligence, Industrial Disease and Catastrophic Injury cases.


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1.2

Bad

TrustScore 1 out of 5

100 reviews

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Rated 1 out of 5 stars

Absolutely terrible solicitors and…

Absolutely terrible solicitors and would advise anyone thinking of using them to go elsewhere.
We wanted to set up Wills for my elderly parents. The initial draft was diabolical, full of typos, incorrect names and did not follow requirements. A second version was issued which was still incorrect.
We argued with Ansons for 6 months that it was not correct and did not reflect my parents wishes, but they refused to change it and demanded payment.
The document provided is not worth the £700 they charged.

20 November 2023
Unprompted review
Rated 1 out of 5 stars

Not good service at all. I have POA for my mother and needed to…

I have POA for my mother and needed to sell her property to fund her care home. I was selling the property to my daughter at market value. All straight forward i thought. I had a phone call from someone at Ansons warning me that I shouldn't sell it for less than market value. And I assured her I wasn't. Because of Covid I had to do some stupid online I.d. which I could not seem to do on my computer (even though I let them have plenty of other I.d.) They gave my mobile details to a third party without my consent (is that legal) who kept phoning me up asking when I would complete the online I.d. when I contacted Ansons they also asked for a copy of the bill for my mother's care home???? I felt as though they either didn't believe me or didn't want the work!!!!! I went to Moseleys solicitors instead and dealt with Jackie there. All paperwork dropped off with receptionist, both of us wearing masks. Jackie kept me informed of what was going on and house sale went through without any problem. All in all Ansons wasted about 3-4 weeks of my time with this. Will use Moseleys every time and not bother with Ansons again.

31 July 2021
Unprompted review
Rated 1 out of 5 stars

The whole process from start to …

The whole process from start to finish... Wasn't hassle free but an absolute nightmare. And to top it off, even thou I provided them proof of my L.E.I documents

They still breached regulations and charged me for the ATE INSURANCE POLICY WHICH WASNT REQUIRED....

please be aware of ASONS, WHOM ARE KNOW TRADING AS COOPS LAW, THEY HAD TO CLOSE ASONS SOLICITORS DOWN. AS THEY WERE CAUGHT FOR TAX AVOIDANCE

4 June 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Quick , honest and very helpful service , your in safe hands with this firm ! Recommend highly ....

22 March 2017
Unprompted review
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Reply from Asons Solicitors

Hi,

Thanks for that great review! We're very pleased about the service you've received. Thanks for using ASONS!

- ASONS Customer Service

Rated 5 out of 5 stars

Excellent

With this being my first time within an injury claim I was unsure but this firm made it very simple with excellent customer service and very efficient in perticular a member of staff named Adil who was outstanding and I will definitely be recommending to everybody I know.

22 March 2017
Unprompted review
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Reply from Asons Solicitors

Hi there,

Thanks for that wonderful review! We'll let Adil and the team know. Thanks for using ASONS!

- ASONS Customer Service Team

Rated 5 out of 5 stars

Quick service

Very reliable people... great I got them involved in my case and I got paid within few month great service

21 March 2017
Unprompted review
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Reply from Asons Solicitors

Hi Khalid,

Thanks so much for that awesome review! We'll pass on your feedback to the team. Thanks for using ASONS!

- ASONS Customer Service team

Rated 5 out of 5 stars

excellent service

the staff was very helpful with my claim for my injuries.

20 March 2017
Unprompted review
Asons Solicitors logo

Reply from Asons Solicitors

Hi Mrs Mcdaniels,

Thanks so much for that wonderful review! We'll pass on your feedback to the team. Thanks for using ASONS!

- ASONS Customer Service Team

Rated 4 out of 5 stars

Good Service from Muhammad Ali at Asons Solicitors

Initially the process was quite slow but once Muhammad Ali took over the case, he got things done with being very helpful and informative.

19 March 2017
Unprompted review
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Reply from Asons Solicitors

Hello Sheila,

Thanks very much for the review!

We pride ourselves on providing the best client care. If you have any more detailed feedback to take us from a 4 star to a 5 star, please email us on feedback@asons.co.uk and we will try to rectify this issue.

- Asons Customer Service Team

Rated 5 out of 5 stars

They have excellent service

They have excellent service and they are very polite and honest

10 March 2017
Unprompted review
Asons Solicitors logo

Reply from Asons Solicitors

Hi Khalil,

Thanks very much for that great review! We'll pass on your feedback to the team. Thanks for using ASONS!

- ASONS Customer Service Team

Rated 3 out of 5 stars

Poor start to the service but improvements where made

At the start of the case had very little feed back even had different people handling the case without knowing any changes where made. Emails where not always replied to. Final guy handling the case was very good and kept me updated.

7 March 2017
Unprompted review
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Reply from Asons Solicitors

Hello Gerard,

Thanks very much for the review!

We pride ourselves on providing the best client care. If you have any more detailed feedback to take us from a 3 star to a 5 star, please email us on feedback@asons.co.uk and we will try to rectify this issue.

- Asons Customer Service Team

Rated 5 out of 5 stars

Excellent service Recieved by mr mohsin khan

Excellent service Recieved from Mr mohsin khan. Very helpful, efficient and thorough from start of claim till the end.

6 March 2017
Unprompted review
Asons Solicitors logo

Reply from Asons Solicitors

Hi Rujina,

Thanks for that great review! Mohsin is very dedicated to our clients. Thanks for using Asons!

- Asons Customer Service Team

Rated 4 out of 5 stars

Good experience

Although we had a bit of a delay and several misunderstandings whilst communicating through principles claims, the overall experience with Asons solicitors was good.
Solicitor (Israar Tahir) dealt with the claim. We were kept informed throughout the process via email and phone which was excellent.
Thank you.

3 March 2017
Unprompted review
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Reply from Asons Solicitors

Hi Sara,

Thanks very much for the review!

We pride ourselves on providing the best client care. If you want to provide us with some more detailed feedback to take us from a 4 star to a 5 star, please email us on feedback@asons.co.uk and we will try to rectify this issue.

- Asons Customer Service Team

Rated 4 out of 5 stars

Good

On the whole service was good but took along time to finalise case was passed through several handlers which was confusing

3 March 2017
Unprompted review
Asons Solicitors logo

Reply from Asons Solicitors

Hello Csaba,

Thanks very much for the review!

We pride ourselves on providing the best client care. If you have any feedback to take us from a 4 star to a 5 star, please email us on feedback@asons.co.uk and we will try to rectify this issue.

- Asons Customer Service Team

Rated 5 out of 5 stars

Great service, would reccomend this company to all my family and friends.

This company had never backed down for my particular case and we managed to get there in the end with a great outcome which I am happy with. Thanks a lot!

M. Rahman.

2 March 2017
Unprompted review
Asons Solicitors logo

Reply from Asons Solicitors

Hi Mabz,

We're so happy you had a great outcome! Thanks for that lovely review. We'll let the team know and thank you for using Asons!

- Asons Customer Service Team

Rated 5 out of 5 stars

Highly recommended

Excellent service

2 March 2017
Unprompted review
Asons Solicitors logo

Reply from Asons Solicitors

Hi Kelly,

Thanks for that great review! Thanks for using Asons!

- Asons Customer Service Team

Rated 5 out of 5 stars

Excellent

The process was long but they didn't give up. They give 100% effort to help me out, Which I appreciate a lot. My solicitor (Israar Tahir) his communication was very good, give good customer service to me. Whenever I emailed him he always email back which I appreciate a lot. I will give him 10/10 on his customer service skills. He also update me on my case every single time. Finally I will recommend to my friend's family to use this service because of him so thank you (Israar Tahir) for helping me out.

2 March 2017
Unprompted review
Asons Solicitors logo

Reply from Asons Solicitors

Hi Liton,

Thanks very much for that wonderful review! Israar is very committed to our clients. We'll pass on your feedback to him. Thanks for using Asons!

- Asons Customer Service Team

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