Asics Reviews 

Very slow process buying to even worse when returning it’s not like Nike or any other brands were asics sizing is very bad you have to keep returning back

Scammers. My last 2 returns (December and June) were never refunded. They clearly hope you don't notice. Even when you chase there responses are designed to delay (asking for info they already have and 'photos of the return' (!)

I am a lifetime customer so there awful service / fraud is really disappointing

I paid an extra £7.95 for 'express delivery' which it states on the website means that if an order is placed before 2pm on one working day it will arrive the next working day. It's been a week now and my order still hasn't even shipped. It was also for hundreds of pounds as I bought different sizes and styles to make sure we had a result. I have received no updates apologising or explaining why there is a delay. I cannot get anyone to pick up on the customer service number. I want to cancel this order and get a refund for the express delivery. Now I am concerned as I've seen others have waited months for refunds! The money has left my account so this is really criminal!

Just truly awful customer support. Delayed delivery by weeks and no answers at all. It is like sending emails into the void. Boycott this brand please.

As others have said they will take payment for express delivery but don't adhere to it, awaiting a response for a refund on postage and reported to trading standards as it appears to be a common practice of theirs seemingly to scam customers. Won't be using their products in the future

Do not buy from Asics online. Worst delivery system ever for a big shoe brand. I have ordered 2 shoes at the same time. One pair arrived after couple of weeks. The other pair was cancelled becuase there was no size available. Well I'm not surprised as it took them ages to process the order, if I didn't follow up they won't process the order. And if you try to follow up an order, AI will respond and there will be no human agent to answer upon escalation. Very poor service. Go and buy them physically at the store, not worth the stress.

Excellent service and outstanding shoe quality!I am highly impressed with my recent purchase from ASICS UK. I opted for express delivery, and the order arrived exactly on time as promised, which was fantastic.As for the GEL-VENTURE 10 shoes, the quality is top-tier. The fit is absolutely perfect, offering excellent comfort right out of the box. They provide superb underfoot cushioning and great traction, making them incredibly stable for outdoor use. They feel durable yet breathable.Overall, a flawless shopping experience. I highly recommend both the service and this specific model!

Terrible experience, just wish I’d seen these reviews before I’d placed my online order. Given they’re a major shoe brand I am shocked at their appalling level of customer service. I’ll never buy asics again.

I wish I would have read these reviews before making the purchase with Asics online.

Bought trainers 16 days ago and they still haven't been shipped. All of my emails have been ignored during the last 12 days.

I cannot wait for Asics to go back into the obscurity of the 1990's, 2000's and 2010's once the fad of wearing ugly dad trainers wears off.

Ordered items online 5 days ago and still not been shipped. In this day & age thats terrible customer service. Spoke to a customer service rep and asked for my order to be cancelled as no update on when they will be shipped and then have a 2-3 day delivery timeframe. Told orders cant be cancelled so will now need to wait for them to finally arrive, to then have to send them straight back for a refund. Wont buy direct from ASICS again

If only I’d checked Trustpilot first instead of reading the fake reviews online. I bought women’s GEL-TACTIC 13 size 7 and they are SO TIGHT I had to check if the size was correct. Even loosening the laces as much as possible doesn’t help and the laces are so short they don’t reach the last lacehole. My feet went completely numb from trying to wear them so it’s back to Hokas for me. I daren’t even send them back because it seems people aren’t getting refunded. I’ll give them away but buying these reduced from £100 to £70 was still a phenomenal waste of money. The label says made in Vietnam, but perhaps should say made in a toy shop. To clarify, the length is size seven but the width might just about suit a ten year old!

Bought a pair of Novablast via sportshoes in Jan 26. Wear and damage near right toe area after just 5 months, reported to sportshoes Ai generated response, then direct to Asics, in this instance they dont stand buy there product - £134! Buy another brand.

I like ASICS products but will never buy direct from them again. Ordered running leggings for £35 and they’ve been shipped via Yodel (that’s enough to never order again) with a requirement for a signature (I work so have missed all delivery attempts) and no way of changing delivery preferences. I’m not going to take time off work for a delivery like this and it’s ridiculous to require a signature for such an order. I’ve tried to contact ASICS via their website but contact us link goes to a 404 error page and when I did manage to send a message I’ve had no reply. Currently out of pocket with no product and seemingly no way to contact them.

Poor customer service and quality issue.
I’ve got 3 pairs of Novablast 5 bought and used together over the past 2 years, the pair I purchased 11 months ago have developed a hole in the toe box area despite only completing around 300 miles. The older pair doesn’t after this issue after 800 miles and I’ve notice that in both the older and newer pair the the material in the toe box area is thicker; therefore I’ve got to assume it’s a design issue (although they will never acknowledge this). They directed me back to the shop I purchased them from who declined any further action despite asking for photos of the sole that also confirm minimal usage. ASICS customer service are anything but and washing there hands of this. Therefore, I’ve put a claim in via my credit card and if this fails I’m going through small claims as this isn’t right. Really wish I’d checked trustpilot out before but with an established name you feel you shouldn’t have to.

Asics/Yodel managed to lose my product. No follow-up. No apologies. Will take them 5 days for a response. Pathetic customer service

I will not be buying from them again. I want to return a pair of trainers and they will not provide an option for me to print a label in store and I dont have a printer to print the label at home. I contacted support and got fobbed off. No more running trainers from asics then!

I can fully understand why Asics has such a poor Trustpilot rating. They are untrustworthy. I recently attended an event at a David Lloyd club where ASCIS was promoting tennis shoes. The representatives from ASICS said we would be sent an email with a discount code for future purchases. This has been more than a month ago. Why don't you equipt your staff with the right tools and not deceive people into attending an event well knowing there is no discount.

Ordered a pair of trainers online and as soon as they reached yodel I got a notification to say they were delayed. I called asics the next day and the lady told me that they would still be delivered on that day. They were never delivered and then when I called the next day another lady confirmed they were delayed and would open up an investigation. It has been well over a eee with no update and no sign of a refund. A 10% discount code was given to reorder the missing shoes however the shoe I ordered are more expensive! Will never buy from asics again.

Really really slow to dispatch - sad and pathetic. Delivery needs to be next day not a week later. Still hasn’t even been dispatched and ordered three days ago? Dark ages

Very disappointed with ASICS on this occasion.

I purchased a pair of ASICS running trainers in January 2026 and after less than 100km of running, holes developed in the toe area of the left shoe, with the same issue now appearing on the right shoe.

I’ve used ASICS for years and have never experienced this kind of premature failure before, especially with such limited mileage. These are marketed as running shoes, so I do not consider holes appearing within 6 months and under 100km to be acceptable durability for a premium product.

What has disappointed me most is the handling of the complaint. After initially visiting store staff who were unhelpful, ASICS customer service reviewed photos and concluded the damage was simply “normal wear and tear”. Their position is effectively that trainers failing this quickly is considered normal usage.

I also raised my rights under the Consumer Rights Act 2015, which states that faults appearing within the first 6 months are presumed to have been present at the time of sale unless the retailer can prove otherwise. This point was largely ignored, and instead of a replacement, I was offered a 20% discount code toward buying another pair.

As a long-standing ASICS customer, this has been extremely disappointing and not the level of customer care I expected from a premium sports brand.