I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... See more
Company replied
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I wa... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to subscribe and to cancel gym…
Easy to subscribe and to cancel gym membership. Jessica replied in a quick and pleasant manner. Painless process
13 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Bernard, thank you for your great review! Jessica was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Kyle, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Isobel was great
Extremely efficient and helpful. Isobel was very friendly and ensured my query was resolved within a matter of minutes. Very friendly staff who seemed genuinely interested to help. Great experience!
13 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Lauren, thank you for taking the time to leave such an amazing review! Isobel was happy to help you find a resolution to your query, and we are delighted that you are another happy member. Best wishes, Ashbourne
No issues at all
No issues at all. They were fast in responding and it was all done via email which suited me. The info I got was clear and precise.
9 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Susan, thank you for your great review! We really appreciate the positive feedback. Please don’t hesitate to get in touch if you need us again. Best wishes, Ashbourne
Abbie was really helpful with me
Abbie was really helpful with me, she was patient and extremely friendly. Thank you!
9 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mido, you are very welcome and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to help you. Best wishes, Ashbourne
Great service by Ashbourne easy to deal…
Great service by Ashbourne easy to deal with,in this instance it was a cancellation Big thanks to Abbie for communication
8 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Dean, you are very welcome, and thank you for taking the time to give us 4 stars! Abbie was delighted to be able to help you and we would love to know how we could have earnt an extra star? Best wishes, Ashbourne
Abbie assisted me with a payment query
Abbie assisted me with a payment query. She explained everything and was very helpful. Thank you Abbie
7 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Maria, thank you for your fantastic review! Abbie was happy to help with your query. Best wishes, Ashbourne
Abbie was so helpful today she
Abbie was so helpful today she sorted out my membership subscription date she was so fast and she was understanding. She really helped today thank you Abbie.
7 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Emma, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie was great and very quick getting…
Abbie was great and very quick getting back to me. She’s also a great credit to the team
7 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Excellent customer service from Megan…
Excellent customer service from Megan today! Sorted an issue efficiently.
7 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Rosemarie, thank you so much for taking time out of your day to leave us such an excellent review! Megan was happy to help, and your review is really appreciated. Best wishes, Ashbourne
The cheapest membership for gym sauna…
The cheapest membership for gym sauna and potentially steam up and running in town and also had some issues with my membership so it tooke one email to get this rectified Thank you very much
6 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Muhammad,thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Jessica in Ashbourne Membership…
Jessica in Ashbourne Membership management was fantastic sorted my issue in no time and fantastic communication I couldn’t recommend her enough.
Ray
6 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Ray, thank you for taking the time to give us a 5 star review! Jessica was delighted to be able to address your issue quickly and efficiently. Best wishes, Ashbourne
Cancellation of a contract
Contacted Ashbourne late evening about cancelling my membership and had an email back from Sophie waiting in the morning and all sorted and resolved with one email, can’t fault them.
6 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Richy, thank you so much for taking time out of your day to leave us such an excellent review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Abbie was a great help
Abbie was a great help. She understood my situation and was able to assist me in providing a solution the matter whilst giving clear information and I found her to be very reasonable. Would recommend this service
6 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Christian, thank you so much for taking the time to give us such a lovely review! Abbie was delighted to be able to help you. Best wishes, Ashbourne
Charlie was very straight to the point
Charlie was very straight to the point, helped me with my membership and was friendly :)
3 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jayden, thank you so much for taking the time to give us such a lovely review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Charlie was a great help today
Charlie was a great help today, solved my query really quickly!
3 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mary-Louise, thank you for taking the time to give us a 5 star review! Charlie was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
"5/5 stars
"5/5 stars! Super easy, quick, and highly responsive service to cancel my gym membership.
3 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Catherine, thank you for your super feedback! We really appreciate you taking the time to share your experience. Best wishes, Ashbourne
Zoe did an amazing job
2 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Keegan, thank you so much for taking the time to give us such an amazing review! Zoe was delighted to be able to help you. Best wishes, Ashbourne
Amanda at Ashbourne addressed my…problem
Amanda at Ashbourne addressed my problem swiftly and efficiently to the problem i had .
Thank you very much Amanda
1 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Andrew, we really appreciate you taking the time to leave us a 5 star review! Amanda was happy to resolve your problem swiftly and effectively. Best wishes, Ashbourne
Abbie was a pleasure to deal with
1 July 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Lloyd, thank you so much for taking the time to give us such a lovely review! Abbie was delighted to be able to help you. Best wishes, Ashbourne
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