Aruba Reviews 

Been a huge fan of their 1 euro vps services for over a year till they sent an email they were going to raise prices. I have a 4 euro balance and a 30 euro payment a month or two prior.

I have submitted my documentation (id) to get refund due to change of pricing terms which they honored. Because I am in United States I did not notice the exchange rate was missing the 4 euro. This did not STOP them removing my entire balance so stealing 4 euro.

I did not notice this initially because the exchange rate (i'm in the usa), I did contact them and was notified it was because they could only refund the 30 euro cause they could not refund pass 6 months. Why did they remove the rest of my balance than!

I have tried to get them to send it some other means but nothing as worked because their iban method is not compatible with my us bank.

Billing issue is my Number 1 reason complaint with foreign companies. I can deal with bad service for the price but don't screw me around with billing!

I had a fantastic consultancy with Leonardo at Aruba yesterday 24 February around 12 pm. He has been very helpful and he solved all my concerns and problem, leastening and thinking with lateral thought. Tanks to Leonardo and to Aruba in general for the customer service

I have been a customer of Aruba for over 5 years with some challenges but on Friday I was told they deleted my virtual server as per their terms. My debit card stopped auto top-up and they had reached me with emails, but certainly no email saying 'We are about to delete your server and will never be able to restore it'. I've waited through painful phone queue to have an operator simply tell me nothing can be done now, no restore, nothing. Hoping that maybe a supervisor can make their way here to explain to UK customers why they won't have the same experience.

UPDATE: I had two virtual servers and you chose to delete one of them, this makes no sense. I will take my business elsewhere and sincerely hope others that read this don't experience having everything wiped out. I have had experiences with 123-reg for example where they recovered deleted servers, this is very possible technically as anyone with intelligence knows.

Aruba as seen will dig deep into the literature, but ignore the obvious, wiping out your server without notice. Beware!

I bought a VPS subscription last night and I woke up with my account suspended "for being unable to identify me". I have sent the required documents already, but even though the speed to suspend my account was super fast, it has not been the same to re-open it.

It's a shame because on first impressions the VPS seemed to work quite fast, and it was a very good deal. But these impressions have been ruined by this downtime.

My suggestion: I have seen a lot of reports on other review sites for exactly the same issue. ID documents should be requested upon registration, suspending accounts just 5 hours after payment is very annoying.

Poor support. No matter how many times you contact them, they end up giving useless reasoning to simple questions. They mark tickets as solved while they're not solved at all. Disappointed.

My VPS down over 24 HOURS and no ticket response 24 HOURS over.

Please check my ticket ID no.: 8058336

they charged me without my permision and when I requested explanation they replied pure non-sense topics.

Appena contattato call center aruba, risolto tutto in tempi record, operatrice Fabiana molto cortese e preparata...grazie 1000!!!

Extremely bad customer support and unprofessional. Some of them don't even know their job and they tell you to do things that are not working. English speakers almost don't exist in their call center which has very long waiting time. One of the many times that i called, the person who answered it, hanged up the phone on me without saying a word. She realized that i wasn't speaking Italian and obviously she could not communicate at all. She didn't even try!
By far the worst experience i have ever had sofar with a foreign company. Stay away for your own good. I wish I could score them with zero stars.

i used their customer service over the telephone and it was really fast. I highly recommend it!

Un encomio a Francesco per la pazienza e la professionalità dimostrata .

Complimenti per la competenza e l'efficacia di Sole, che mi ha risposto dal call center dell'area domini. Collaboratori così non si possono perdere.
Pietro Leli, utente Aruba da quasi 20 anni.

Great professionality of Francesco, operator of Aruba.

Use their very cheap EUR1.00 VPS for NS servers - never a problem. Their Entry Level Dedicated Server is reliable and well worth investing in as a high quality sandpit or modest production server

I top up using my card
I sent them for refund due to I didn't use any service
No response
Why I sent Request for refund right?
They will keep you pending long time a service , you will pay but you won't get your product
Always available in chat one guy called Steve, he won't answer any of you question
And about support ticket no need to tell. long time passed no response.
I have never seen like that bad company in my life
I lost my money. If anyone wants to lost money go and lost from Aruba

I purchased a few services form them and all went smooth.
The hosting, certified email and other services are convenient and complete.

I received phishing email from smtpweb157.aruba.it. I captured the SMTP email headers and can share them with you to help prevent this in the future.

Please email me to get the details.

Thank you.

Todd

They suspended my services and didn't tell me anything about why and they don't give me the backup. They blocked my login on the website and I can't reach them. Not recommended no trustworthy

Ho creato un sito con Supersite easy. Aruba decide di fare un upgrade del software (per la sicurezza del cliente, sottinteso) e io rimango fregata. Dovrei ricreare tutto il sito da capo per poterlo gestire. Non sono neanche riusciti ad inserirmi una recensione fatta da un cliente.
Lasciata perdere. Proprio non è user-friendly. Una decisione pessima del management. Trovate un modo di fare compatibile il tutto prima di incentivare clienti ad andarsene.

The configuration of my website redirection was very complicate but, the assistance I had from Alessio (AR 43) was simply OUTSTANDING !
Kind, helpful, bright and most of all EFFICIENT.
This great guy deserves all your appreciation and attention !