Artisan du chocolat Reviews 

62
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

Ordered Emerald Pistachio Pearls - sale price but still expensive. Many pearls misshapen and cracked. Looked part melted - maybe stored at incorrect temperature? They don’t taste that great either. A... See more

Rated 1 out of 5 stars

The box looks amazing, until the print rips when removing the plastic seals. Upon opening I see a layer of practically uniform and uninteresting chocolates that look nothing like the pictures. The cho... See more

Rated 1 out of 5 stars

A deeply disappointing experience. When an issue arose with my order, I was met with rigid inflexibility and a complete unwillingness to find a resolution - not what you expect from a brand at thi... See more

Rated 5 out of 5 stars

Great Chocolate, particulalry the caramel range and amazing staff. Last week we went to the Selfridges shop and had the pleasure to be served personally by the retail director (Lee)-this guy absolutel... See more

Company details

  1. Chocolate Factory

Written by the company

Artisan du Chocolat has broken the mould and redefined modern luxury British chocolates since 1999. All our chocolates are hand crafted in our atelier in the Kent countryside. At the heart of Artisan du Chocolat is a commitment to innovation and excellence that breeds a constant stream of ideas created with passion, crafted for pleasure.


Contact info

2.2

Poor

TrustScore 2 out of 5

62 reviews

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2.2

All reviews

(62)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply the best

High end chocolates and a customer service like no other. Thank you for your great help when I needed chocolates for my friends 70th birthday in April. They arrived on time because of you!

2 August 2020
Unprompted review

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