Arroll Limited Reviews 

60
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Really great to deal with from start to finish. Paul is super knowledgeable, courteous and efficient. Love my Arroll bath. Highly recommend.

Rated 5 out of 5 stars

After recently puchasing a cast iron bath from this Company ,The young lady I dealt with named Julie Murphy went the extra mile in making sure my order was delivered in line with my time scale so my... See more

Rated 5 out of 5 stars

Ordered two of these great looking cast iron radiators from Screwfix online. Look fantastic in our dining room. Bit of a wait for delivery, but it was clear when they would arrive & they did - on time... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my radiators from this company. Bought two large cast iron princess ones for my kitchen and at a later date another two for my hall and utility. They look amazing. They are really goo... See more

Company replied

Company details

Information provided by various external sources

Arroll is a leading UK manufacturer of cast iron radiators and baths based in Belfast. We specialise in timeless, elegant design mixed with extreme functionality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

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4.7

All reviews

(60)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Top class service

Great finish to the product, and excellent service throughout the design stage and construction stage thanks to Paul.
from
Madden & Mangan Construction Ltd

3 February 2026
Unprompted review
Rated 5 out of 5 stars

We bought 5 cast iron Rads from Arroll…

We bought 5 cast iron Rads from Arroll in October 2025.
The quality and workmanship on these rads is top quality. They really enhance our rooms. The service Paul and his team provided was 1st class. An example of this was I omitted to order a couple of brackets and only noticed this during installation. Arroll had them delivered within 24 hours. Every question asked asked was dealt with professionally and the delivery time promised was kept .

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Exc ellent company.

I have bought rads from them quite a few times now and the service has always been excellent. Great communications, fats delivery once the re=ads were ready. I will be buying more from them.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy!

100% satisfied with our beautiful arroll products which arrived so swiftly and are really gorgeous. Really delighted to have purchased from this company . High quality fabulous products

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy customer

Bought cast iron radiators from last year from Cast Iron Radiators Ireland. The service was excellent and the radiators are stunning. Having had a full year they function so well. Heat quickly and hold heat for ages. Highly recommend Cast Iron Radiators Ireland for the service and the highly recommend the radiators. Jo-Hanna

2 December 2024
Unprompted review
Arroll Limited logo

Reply from Arroll Limited

Thank you for your kind words which will be shared and appreciated by the whole team

Rated 5 out of 5 stars

Beautiful radiators

Beautiful radiators, works of art which turn them from ugly objects to be hidden into real features. Really added the finishing touch and pure class to our Edwardian renovation in Belfast. Particularly like them being a locally manufactured product and the special character having Belfast on the wall stays brings. A couple of issues were rapidly dealt with by Arroll and brought to a happy resolution.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent choice for any room.

We have bought cast iron rads for 2 houses and are extremely satisfied with the product and service. Beautiful radiators which make all the difference to the warmth and comfort of any house. Not only is the heat output excellent but they hold their heat hours after the boiler has been turned off. The choice is excellent and the styles and finish enhance any room.

2 May 2025
Unprompted review
Arroll Limited logo

Reply from Arroll Limited

Thank you for a very gracious review, I will ensure the team see that all their skill and hard work is appreciated.

Rated 5 out of 5 stars

A+ highly recommend

I recently purchased cast iron radiators from Cast Iron Radiators Ireland and couldn't be happier with the experience. The quality of the radiators is excellent — solid, stylish, and clearly built to last. It's great to know they are manufactured in Northern Ireland, which really sets them apart from many competitors who import from far away. The customer service was exceptional; Paul was incredibly helpful throughout the entire process, offering honest advice and prompt support. The pricing is also very competitive for the high standard of product you receive. Highly recommended!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic rads

Fantastic rads, valves and stays. Great companay with world class communication and customer focus.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Thumbs up for Arroll

I’m happy with my dealings with Arroll.
A straightforward order quickly and efficiently dispatched good communication and a good product. Recommended 👍

10 March 2025
Unprompted review
Arroll Limited logo

Reply from Arroll Limited

Thank you for the review, it is always appreciated.

Rated 5 out of 5 stars

Top class service and products

We’ve been working with Arroll Radiators for a while now and have consistently been impressed with both the quality of their products and the level of service they provide. Their radiators are beautifully made, with a real attention to detail — a perfect blend of functionality and design that our clients love.

A special mention has to go to Eleanor, who is always an absolute delight to deal with. She’s friendly, knowledgeable, and incredibly helpful — nothing is ever too much trouble. Her support makes the whole process smooth and enjoyable from start to finish.

Highly recommend Arroll to anyone looking for stunning radiators and great people behind the brand.

20 May 2025
Unprompted review
Arroll Limited logo

Reply from Arroll Limited

Thank you for the review, it is very much appreciated. I will ensure the whole team, are made aware as it is always a bonus to be recognised for the skill and hard work put into each radiator.

Rated 1 out of 5 stars

DO NOT BUY FROM ARROLL

I had bought a cast iron radiator through one of their suppliers as they do not sell directly, having to hide behind the supplier if anything goes wrong. The radiator was bent where it fits on the wall so I was left with the supplier saying Arroll would not take any responsibility. I had called Arroll but they acted like a stuck record and would have nothing or no comment to make, what a great loophole! I would suggest looking elsewhere, they say they make the radiator but the one I had, well, I personally doubt if they actually made it , it was too badly bent! So much for their quality control.. come Arroll, you need to do better.
Look at the other reviews on radiators,the 1 star like mine. All the same, blame everyone else. STEER CLEAR OF THIS COMPANY.

7 May 2025
Unprompted review
Arroll Limited logo

Reply from Arroll Limited

Thank you for taking the time to leave your feedback. We're genuinely sorry to hear about your experience and appreciate the opportunity to respond.
Firstly, while Arroll manufactures the radiator, we don’t sell directly to the public, which is why all purchases and after-sales processes are handled through our trusted Retailers. This structure is in place not to avoid responsibility, but to ensure that any issues can be handled through a consistent and fair process that protects your legal rights as a customer. It also allows the Retailer, who holds the sales contract with you, to manage communications and resolutions on your behalf.
We understand that you received monetary compensation from your Retailer, which we hope has helped close the matter from a practical point of view. We're also aware that you’ve managed to adapt the radiator and install it, which we’re glad to hear, even though the situation was far from ideal.
Regarding the condition of the radiator: when you contacted us directly, we did our best to explain our position respectfully and clearly. We then reviewed the images you provided and responded with detailed findings, including photos from our quality control process before dispatch. These showed no evidence of a manufacturing defect at the point of packing. Given the radiator was delivered by Arroll in February to a commercial premises, and not installed until three months later we understand it was further passed through multiple stages—offsite storage, further unknown delivery to site, and later home installation—it's unfortunately highly likely that the damage occurred somewhere along the way.
Despite this, and although the root cause appeared unrelated to manufacturing, we offered to repair the radiator as a gesture of goodwill. This offer was declined as you had already received monetary compensation, and fitted the radiator.
We're sorry that our explanation may have come across as impersonal or unhelpful—this was never our intention. Our team strives to deal with every enquiry professionally and fairly, and your experience has already been fed into our internal training programme to help us improve.
We take quality and customer satisfaction seriously, and while we may not have gotten it right in your eyes, your feedback helps us do better. Thank you again for sharing your thoughts—we wish you all the best with your heating project.

Rated 5 out of 5 stars

Second time receiving 5 star service…

Second time receiving 5 star service from Arroll. First radiator supplied for kitchen was a bi-metal version which matched my other cast iron radiators perfectly. An unexpected refurbishment of my bathroom due to a leak, meant an urgent turnaround for the team. I also used the opportunity to order further cast iron radiators. The attention to detail and responsiveness to queries raised by plumber and tiler was second to none. The patience and provision of support to choose the right colour and finish ensured that I was delighted with the end products in my home. All in time for Christmas!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Cannot praise this company arrol enough…

Cannot praise this company arrol enough I have purchased numerous radiators which I am delighted with top quality communication with Paul is excellent I have ordered another cast iron radiator can't wait on delivery

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Cast Iron Bath

We ordered a custom coloured cast Iron bath and couldn't be happier with it. The ordering process was simple and having the ability to pick a colour to match the sink unit was fab. All communication was brilliant and of course the bath itself is absolutely spectacular. We are thrilled

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Second time using Arroll

Second time using Arrol, got my gorgeous edwardian radiator just over a year ago, yesterday tool delivery of my new gorgeous ambrose bath! The service from Paul and the team have been amazing throughout, I was not sure which bath to go for as it was for ensuite so not a huge space. The ambrose is a stunning petite French tub, could not be happier. Thank you so much Paul & team.
I highly recommend.

29 November 2024
Unprompted review

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