Arredare Moderno Reviews 352

I bought a Desiree Wing chair through Arredare Moderno. It was tricky because the fabric samples were too expensive to send to me. Fortunately I found a place in the UK that had the samples so I was able to choose the fabric I wanted.
Pricing was clear as well as how long it would take to arrive.
Arrived safe and sound and it's exactly what I ordered. The staff at Arredare Moderno were really helpful and also the delivery company.
Arrived safe and sound and it's exactly what I ordered.
Very happy.

The level of service and willingness to go the extra mile for me as a customer is very valuable and highly appreciated. Thank you for this very good experience, this is my third time shopping from you.

Service and communication was great, everything came on time and in perfect condition. Recommended!

Perfect English. Quick responses. 5/5

Very nice product. Professional seller!
Nothing to comment!
Thank you

I had an excellent experience with Arredare Moderno. The table I purchased arrived on time and in perfect condition. The price and quality were unbeatable, exceeding my expectations. Debora provided outstanding support and guidance, offering world-class service with professionalism and care. I highly recommend Arredare Moderno and will certainly shop with them again.

I can highly recommend buying here. The support is very competent. If you have any questions, you get a quick answer. The transaction is reliable.

Everything worked out just as we wanted. The delivery from italy to germany was without problems, the glass was packaged safe and secure. We are happy about the table we ordered and love the design. Greetings to the person who assisted me quickly in the livechat!

Very good communication with Carmela from Arredare Moderno. Fast shipping with an Italian truck driver straight from Italy to the Netherlands for the ultimate "made in italy" experience. For the best interior products, buy Italian. Arredaro Moderno is another great company to do business with.

Great choice of quality products, good customer responsiveness, personal contact per e-mail and phone available in several languages, fair prices, reliable international logistics.

Everything went smooth. The Transformable table we got arrived safely, in the communicated time and it's in place ever since
Would order from them again

Thank you

I have ordered lamp from this shop - the lamps came with wrong color and had a problem with assembly. When I wrote it to them and asked to return the lamp, they simply refused. The mail I got from them read: I talked with the manager he said you cant return the lamp. The lamp is the way you bought it… Terrible customer service and they do not even follow EU customer protection rules.

Very professional, answeres Emails in a timely manner and very supportive!
Even though I waited 4 months for my order - in the end everything was perfect.
Will definitely order again from them!

Great website of modern furnishing of all italians brand. Excelent customer’s service. I look forward buying here. I recommend this guys.

I order outdoor furniture from this company. The furniture is great however part of the delivery was wrong (wrong color). 4 weeks later, they have made no progress offering a solution to the problem. They could not care less about their customers. Will never use their services again. Great product, terrible customer service.

great service, nice contact

I got 4 Tomasucci "Sally" chairs shipped to Graubunden, Switzerland. Took a few days, but the chairs arrived in perfect condition. Also, the mail support was always very responsive and was able to help me with all questions and concerns. Thank you for the great service!

I bought a dinning table and 6 chairs. I needed the chairs’ base to be made in noce canaletto and I was able to order it online. Everything was custom made in Italy, the quality is excellent.

This is a warning for anyone wishing to purchase anything from this company. They have ignored myself, ignored UK Tradinf Standards, ignored letters from the European Consumer Council, Italy Trading Standards. If you buy from this company you are taking a risk to your monrey.

I ordered an expensive Cattelan Italia dining table from Arredare Moderno at the start of August 2021. Three months later no table. I was given an excuse that the table had a manufacturing flaw. I contacted the manufactuer to confirm the manufacturing fault and they stated this did not happen. I had been lied to. Evidence is pointing to Arredare Moderno keeping my money from August and not placing my table order with Cattelan Italia for 3 months. That cannot be legal. Five months later and 10 weeks late after several false excuses, I received a damaged table. Arredare Moderno has refused to replace or refund the damaged table. The company does not respong to my emails, Trading Stanard letters,European Consumer Council letters as all post gets retruned to sender. Italy European Consumer Standards have contacted them and as yet they have not responded to them either. Avoid this company as they are not to be trusted. What type of company does not repond to phone calls, emails and letters - A Bad Company. Below is my story, I will update this review as I get updates.

The table was received 3 months late. The damage to the pallet casing was reported to the delivery driver at the time of delivery. Once the pallet was opened (within 30 minutes of receipt) I immediately reported the damage to the table to the courier company head office and I also emailed and Whatsapp Arredare Moderno including photos of the damage. My legal rights mean the goods need to be delivered to me on time, free from defects, and durable and legally I have 30 days to report the damage. This is the law.

For some reason, Arredare Moderno seems to think the law does not apply to them. Arredare Moderno is refusing to replace the damaged table or refund me my money. They have offered through this review the offer that I can pay for the table again at trade price which is ridiculous. Beware of this company, throughout the process they have been dishonest with me giving me dishonest replies to why my table was late and not resolving the damaged goods I received. If you buy from Arredare Moderno be fully aware of the risks involved.

5th August 2021.
Table order and paid for via bank transfer. Rosalinda from Arredare Moderno advised me to pay via bank transfer. They said it would cost £1000+more to order with a card, I should have realised a normal company would not do this. Beware of paying with a bank transfer.

Update 23rd December 2021.
Cattelan Italia Table eventually arrived damaged, large crack down the middle of the table. Arredare Moderno refused to get courier company to collect damaged pallets.

Update 12th January 2022.
3 weeks after I received the damaged dining table I have received a response. They are claiming I did not report the damage to anyone which is false as I reported the damage to the driver at delivery and I also reported the damage to the courier company as soon as I opened the pallet and also sent WhatsApp and emails to Arredare Moderno as soon as I opened the pallet. I have pictures, emails, and WhatsApp messages to prove my case.

Update 18th January 2022.
I contacted Trading Standards UK and the UK International Consumer Centre to get professional and legal advice today. A letter was posted yesterday to Arredare Moderno advising them of my legal rights which means the goods need to be delivered to me on time, free from defects and durable.

Update 16th February 2022.
Arredare Moderno has not replied to my email nor my letter I posted to them on the 17th of January. I contacted them on the 8th February 2022 via their Whatsapp number and Rosalinda who is the front person for Arredare Moderno advised I would get a response on the 17th February 2022 but no response was received. Italian Trading Standards are currently contacting Arredare Moderno on my behalf. I will post another update when I have more information on what Italian Trading Standards have to say on this matter.

Update 3rd March 2022.
UK European Consumer Council UK advised me that the Italy Consumer European Council has contacted Arredare Moderno a couple of weeks ago and advised them off my rights as a consumer.

Update 12 April 2022.
Cattelan Italia have stepped in and sent me a new table top. Table top arrived damaged when opened by courier, refused delivery of table top.

Update 24 October 2022.
Arredare Moderno have tried to take this review down several times, another demonstration of how they operate. This review is staying here, and I will ensure my story is told.

I bought 3 chairs for my backyard. everything has been done well. Most likely the customer’s service is too good, they can speak a lot of languages. I’d buy on this E-Shop again. Recommended.