Best and easiest purchase I have ever made. The service from steven Kinnaird at east kilbride motorstore was above and beyond exceptional Everything explained crystal clear no sales pitches. Tell him... See more
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Review summary
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We have purchased through Arnold Clark previously and always found them to be very attentive and professional. We had a walkaround video of the vehicle before purchase and any minor defects were poin... See more
Company replied
Thoroughly recommend BYD Newcastle for your next car purchase….Seal U DM-i is superb and the staff at Scotswood Road were so helpful and accomodating. Big shout out in particular to Chris and Will who... See more
Company replied
Flawless service from beginning to end. Expert guidance by Keith Thompson in helping us make the right decision not just in relation to the model but the detailed specification. Nothing was too much t... See more
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Company details
About Arnold Clark
Written by the company
For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.
Start your searchArnold Clark
Written by the company
- We care
- At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
- Everything you need for your car
- As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
- Arnold Clark Car & Van Rental
- With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
- Motability
- Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
- Helping in the community
- As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.
Arnold Clark Upgrade Event
There’s never been a better time to upgrade.
Get two years’ free servicing when you buy a used car!
Or, get a home charger from just £549 when you buy a fully electric used car.
Don’t miss out – shop at ArnoldClark.com today!
Contact info
United Kingdom
- customerservice@arnoldclark.com
- www.arnoldclark.com
4.7
Excellent
191K reviews
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Jordon was knowledgeable friendly and…
Jordon was knowledgeable friendly and helpful throughout the process nothing was too much trouble.
5 July 2026
An incredibly enjoyable experience
Such an incredibly enjoyable experience, well please with my purchase and the treatment I received 🙂👍
10 July 2026
The branch at Morecambe was amazing so…
The branch at Morecambe was amazing so professional and helpful from start to finish thank you guys took the stress out of buying a car
27 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
From enquiry to receiving the car was…
From enquiry to receiving the car was very good and easy
8 July 2026
Reply from Arnold Clark
Hi Julie,
Thank you for your feedback. We’re pleased to hear the journey from your initial enquiry through to collecting your car was straightforward and easy. It’s great to know you had a positive experience throughout.
Arnold Clark Team
First time experience iyi g a can on finance 🤩
My experience of buying a car on finance with Arnold Clark has been an amazing. I have a beautiful nee car at a price that suits my needs. The whole experience from start to finish was completely stress free. Ali my sales guy was really amazing, he got me a great deal. 😁
7 July 2026
Fabulous new carGreat staff helpful pleasant polite and…
Great staff helpful pleasant polite and friendly professional
7 July 2026
Reply from Arnold Clark
Hi Carol!
We're really glad we could make your visit to the branch such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by.
Arnold Clark Team
Arnold Clark have a full range of cars…
Arnold Clark have a full range of cars at fantastic prices. Staff took time to understand my needs and fully explained every step of the process.
Great prices and service.
7 July 2026
Reply from Arnold Clark
Hi Brian,
Thank you for your review. We’re pleased our team took the time to understand what was important to you and explain everything clearly along the way. It’s great to hear you were happy with both the value and service provided. We appreciate your feedback.
Arnold Clark Team
Toyota yaris cross delivery
I am indeed pleased with the vehicle and the product consultant Mr Adam was a shoulder to lean on even when I didn't come physically to see the vehicle the virtual mode was done and exactly so cool when delivery was done by Arnold Clark i will recommend Arnold Clark team to customer that wants to buy vehicles with finance even with poor credit score
7 July 2026
Reply from Arnold Clark
Hi Adeyinka,
Thank you for your kind words. We’re delighted Adam was able to support you throughout the process and that the virtual presentation helped you make your decision with confidence. It’s wonderful to hear you’re pleased with your vehicle and delivery experience. We truly appreciate your recommendation.
Arnold Clark Team
Made the process simple and fast
Made the process simple and fast, extremely efficient team
7 July 2026
Reply from Arnold Clark
Hi Cal,
Thank you for your review. We’re delighted to hear the team made everything simple and efficient for you. It’s great to know the process was handled quickly and smoothly. We appreciate your feedback.
Arnold Clark Team
Great experience
Very helpful and spoke me through everything calmy and professionally and made it smooth
6 July 2026
Very good service start to finish seen…
Very good service start to finish seen car we liked within few hours drove away
5 July 2026
Reply from Arnold Clark
Hi Steven,
Thank you for your feedback. We’re pleased to hear everything moved quickly and smoothly, allowing you to drive away in your new car the same day. We hope you enjoy your vehicle and thank you for choosing Arnold Clark.
Arnold Clark Team
No pressure sales
No pressure sales. The experience was smooth. Alex was polite, courteous and informative.
7 July 2026
Reply from Arnold Clark
Hi Paul,
Thank you for your review. We’re pleased Alex provided a courteous and informative service while making the process straightforward and comfortable. It’s great to hear you felt at ease throughout your visit. We appreciate your feedback.
Arnold Clark Team
Ordered vehicle and signed order…
Ordered vehicle and signed order agreement, however upon arrival to collect I was presented with an updated agreement for £500 more. When I pointed out the error I was told the price on the order form and on the app was correct, and needed to sign the updated agreement to take the vehicle.
28 June 2026
Reply from Arnold Clark
Hi Leo,
Thank you for your review. We're sorry to hear about your experience and any frustration this has caused.
We understand that you're currently in contact with our Customer Services team regarding this matter. We'll ensure that the details you've shared in your review are passed on and added to your existing case for consideration.
We appreciate your patience while this is being investigated and hope the matter can be resolved for you soon.
Arnold Clark Team
An excellent experience
A very relaxed approach from the salesman, not being too pushy. He was very professional, knowledgeable and helpful.
With a selection of franchises under the one roof it helped with our decision-making as we could easily compare the brands.
The price of the car was comptetitive,
7 July 2026
Reply from Arnold Clark
Hi Charles,
Thank you for your excellent review. We’re delighted to hear you appreciated the relaxed and professional approach from our team, and that the variety of brands available helped you make an informed decision. It’s great to know you found the vehicle competitively priced and the service helpful throughout.
Arnold Clark Team
Reply from Arnold Clark
Hi!
Thank you for the great review! We’re so happy you enjoyed your visit! Come see us again soon.
Arnold Clark Team
Do not trust this company they lie add…
Do not trust this company they lie add me drive 3h to purchase a in there words a immaculate car got to the show room the car had damiged wing beck bumper was pulling of and the paint was coming of it had stone chips on the bonnet when after drive so long I told them of the damiged car they just left me no one want deal with me so I end up warking out of the show room I felt awful no one want deal with me and just ignored me its cost me for there lies £50 in fual
9 July 2026
Unprompted review
Reply from Arnold Clark
Hi Andrew,
Thank you for your review. We're sorry to hear that you were disappointed with your experience and apologise for the frustration caused.
We appreciate you taking the time to share your feedback. Your comments have been passed to the branch management team, who will review the concerns you've raised regarding the condition of the vehicle and your visit to the showroom.
Customer feedback is important to us and helps us identify areas where we can improve our service. If you'd like to discuss your experience further, please contact our Customer Services team on 0141 648 1088 or customerservice@arnoldclark.com.
Arnold Clark Team
Great Garage and Professional.
ARNOLD CLARK in Glenrothes is the best garage to go to. When needing a good choice of cars new or used, I always find what I need. Customer service is excellent and efficient too. Good deals and trade-in is fair and easy.
7 July 2026
Reply from Arnold Clark
Hi there,
Thank you for your wonderful feedback. We’re delighted you continue to find a great selection of vehicles and receive efficient, professional service from the team. It’s fantastic to hear your trade-in experience and overall visit met your expectations. We appreciate your continued support.
Arnold Clark Team
Brilliant service from start to finish…
Brilliant service from start to finish helpful understanding without pressure to buy
4 July 2026
Reply from Arnold Clark
Hi Mrs Owen,
Thank you for your kind feedback. We’re pleased to hear you received supportive and attentive service throughout your experience. It’s great to know you felt comfortable and well looked after from beginning to end.
Arnold Clark Team
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