Best and easiest purchase I have ever made. The service from steven Kinnaird at east kilbride motorstore was above and beyond exceptional Everything explained crystal clear no sales pitches. Tell him... See more
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Review summary
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We have purchased through Arnold Clark previously and always found them to be very attentive and professional. We had a walkaround video of the vehicle before purchase and any minor defects were poin... See more
Company replied
Thoroughly recommend BYD Newcastle for your next car purchase….Seal U DM-i is superb and the staff at Scotswood Road were so helpful and accomodating. Big shout out in particular to Chris and Will who... See more
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Flawless service from beginning to end. Expert guidance by Keith Thompson in helping us make the right decision not just in relation to the model but the detailed specification. Nothing was too much t... See more
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Company details
About Arnold Clark
Written by the company
For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.
Start your searchArnold Clark
Written by the company
- We care
- At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
- Everything you need for your car
- As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
- Arnold Clark Car & Van Rental
- With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
- Motability
- Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
- Helping in the community
- As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.
Arnold Clark Upgrade Event
There’s never been a better time to upgrade.
Get two years’ free servicing when you buy a used car!
Or, get a home charger from just £549 when you buy a fully electric used car.
Don’t miss out – shop at ArnoldClark.com today!
Contact info
United Kingdom
- customerservice@arnoldclark.com
- www.arnoldclark.com
4.7
Excellent
191K reviews
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Took my car in 14th july for a MOT and…
Took my car in 14th july for a MOT and service. I booked it in for 9am but was early they didnt start work on my car till 14.20pm by 16.20pm still no phone call so i rang them to be told it Failed i asked what it was it was the washer on the passenger side not working. He quoted me £162 just to look at it. I said no i will shop around got it fixed for under £40 the next day. I will not be going here again. The service i received was shocking and there was nobody on the front desk i was waiting 20mins disgusting service
14 July 2026
Unprompted review
Reply from Arnold Clark
Hi Kerry,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and sincerely apologise for the level of service you received.
If you would like to discuss your experience further, please contact our Customer Services team on 0141 648 1088 or by email at customerservice@arnoldclark.com.
Arnold Clark Team
Great experience
I have been Arnold Clark's customer for some time, so when the time came to change my car there was no doubt where I should go. And it was a great experience as always. Alex was professional, patient and attentive. He answered all my questions, listened to what I needed and made sure the whole process went smoothly. I'm super happy with my car, and I will be coming back for any other car needs, including servicing.
12 July 2026
Reply from Arnold Clark
Hi Anna,
Thank you for your continued loyalty and for taking the time to leave such a fantastic review.
We're delighted to hear that Alex provided such professional, patient, and attentive service. It's wonderful to know that he took the time to answer your questions, understand your needs, and ensure the entire process went smoothly.
We're thrilled that you're so happy with your new car and look forward to assisting you with your future motoring needs.
Arnold Clark Team
That was our first time. It was great experience.
That was our first time. It's was pleasant environment. The dealing was great and helpful.
24 April 2026
Reply from Arnold Clark
Hello,
Thank you for taking the time to leave a review.
We're delighted to hear that your first visit to Arnold Clark was such a positive experience. It's great to know that you found the environment welcoming and that the team was helpful throughout your visit.
We appreciate your feedback and hope to see you again in the future.
Arnold Clark Team
Keiron and Danny at Arnold Clark MG…
Keiron and Danny at Arnold Clark MG Kirkcaldy were really helpful. Answered all my queries and made sure I received a high quality and professional service from start to finish
8 July 2026
Reply from Arnold Clark
Hi Jane,
Thank you for your feedback. We're delighted Keiron and Danny provided helpful and professional support throughout your purchase. It's great to hear they took the time to answer your questions and ensure you were well looked after.
Arnold Clark Team
Avoid Arnold Clark
Avoid Arnold Clark – Blame culture, incompetent processes, and terrible serviceBuying a car here was a stressful disaster. They gave me wrong advice about insurance, forced me to return the car, messed up the DVLA paperwork, and then blamed a receptionist for the whole ordeal.The Blame Game: When I formally complained about being misinformed, management refused to take responsibility. They literally blamed a staff member named Christina in writing, rather than owning up to their broken management and handover checks.DVLA Nightmare: After returning the car, they neglected the DVLA paperwork for weeks while repeatedly lying to me on the phone that it was done. I was left exposed to potential legal liabilities and a delayed tax refund.Zero Accountability: They refused any compensation for a month of wasted time and anxiety, dismissively calling it a transaction that "was not the smoothest."A company that treats its customers this badly—and throws its own lower-level staff under the bus to cover its tracks—does not deserve your business. Avoid them.
4 May 2026
Unprompted review
Reply from Arnold Clark
Hi Priyesh,
Thank you for your feedback. We're very sorry to hear about your extremely frustrating experience. This is certainly not the standard of service we aim to provide.
We have requested your details so that we can look into this with our team. You can also contact Customer Services at 0141 648 1088 or customerservice@arnoldclark.com.
Trustpilot will reach out to you directly with their request with a safe link for your details which are not public. Please don’t share your details as an update to your review.
UPDATE
Thanks for this additional information. We understand our Customer Service team is currently investigating this complaint. We sincerely hope we can resolve this soon.
Arnold Clark Team
Didn't buy as couldn't park
I drove in to BMW Irvine at 10am on 15 July and no spaces on the site including disabled spaces which are full of used cars.
I went in to buy a specific car but as I couldn't get parked I left
15 July 2026
Unprompted review
Reply from Arnold Clark
Hi Vince,
This is concerning to hear. We're saddened by your experience. We would like to put this right.
Regrettably, we have no information on which branch this was. Please contact the branch directly and we will make sure there is available space when you visit. We hope to see you soon.
Arnold Clark Team
Very friendly and smooth service
Very friendly and smooth service, very helpful staff, you can drive away same day .
15 July 2026
Reply from Arnold Clark
Hello,
Thank you for your 5-star review.
We're delighted to hear that you found the service friendly, smooth, and helpful. It's great to know the team made the process straightforward and that you were able to drive away in your new vehicle the same day.
Thank you for choosing Arnold Clark.
Arnold Clark Team
I had been looking online for a Citroen…
I had been looking online for a Citroen 3 Aircross. I went to see the car advertised and it was just as described. Salesman was young, gave the impression of being interested in what I was saying and didn't push for a sale which would have made me just leave.
Have purchased from this site some years ago and my experience this time was just as good.
18 June 2026
Reply from Arnold Clark
Hi there,
Thank you for your feedback. We're delighted the vehicle matched your expectations and that you enjoyed a relaxed and comfortable buying experience. It's especially rewarding to hear that your latest visit lived up to the positive experience you had with us previously.
Arnold Clark Team
Fabulous and friendly
Fabulous and friendly, couldn't be happier with the service, Okay was always willing to help in any way he could
8 July 2026
Reply from Arnold Clark
Hi,
Thank you for your fantastic 5-star review.
We're delighted to hear that you found the service fabulous and friendly. It's wonderful to know that Okay was always willing to help and contributed to such a positive experience.
Thank you for your kind feedback and for choosing Arnold Clark.
Kind regards,
Arnold Clark Team
Excellent Service from Start to Finish
I had a really good experience buying my car from Arnold Clark. The whole process was straightforward and the staff were friendly, professional and happy to answer any questions I had. They made everything easy to understand and kept me informed throughout, which made buying my car much less stressful.
I’m really pleased with the service I received and would happily recommend Arnold Clark to anyone looking for a new or used car. Thank you for making the experience so smooth!
11 July 2026
Reply from Arnold Clark
Hi Charlotte-Louise,
Thank you for your fantastic review. We're delighted the team made your purchase straightforward and kept you informed throughout. It's wonderful to hear you felt supported every step of the way and that the experience exceeded your expectations. Thank you for your recommendation.
Arnold Clark Team
Excellent Service!!
Excellent service from Rick @Oldbury from start to finish.
Attention to detail & making sure everthing was in place for my purchase.
I have no hesitation in recommending Arnold Clark.
9 July 2026
Reply from Arnold Clark
Hi Steve!
We really appreciate your feedback! It's feedback like yours that really keeps us motivated!
Arnold Clark Team
Helpful and pleasant staff
8 July 2026
Reply from Arnold Clark
Hi!
We really appreciate you being a loyal customer and helping to share the word about us. The team will be thrilled to see your review!
Arnold Clark Team
Derek was extremely knowledgeable and…
Derek was extremely knowledgeable and very helpful in the exchange of my old car to the new car.
29 June 2026
Reply from Arnold Clark
Hi!
Thank you so much for this great 5-star review. It's lovely to know how well we performed!
Arnold Clark Team
We went in on Monday to buy a new Kia…
We went in on Monday to buy a new Kia Sportage. We were the only people in there and spent around 10-15 minutes looking at one car inside the showroom. Not one person spoke to us. There were around 8-9 staff members talking amongst themselves, and we were ignored. So, we left. shame as the wife really like the car
13 July 2026
Unprompted review
Reply from Arnold Clark
Hi Barry,
Thank you for taking the time to leave us your feedback. We are truly sorry to hear about your experience and that you felt ignored during your visit. This is certainly not the impression we want to leave on our customers. We would appreciate the opportunity to look into this further for you.
We have requested your details so that we can look into this with our team. You can also contact Customer Services at 0141 648 1088 or customerservice@arnoldclark.com.
Trustpilot will reach out to you directly with their request with a safe link for your details which are not public. Please don’t share your details as an update to your review.
UPDATE
Thanks for this information, Barry. We would require the branch you visited so we can pass this on for you. Alternatively, feel free to contact our Customer Service team on 01416481088 and they will be able to pass through to the branch manager.
Arnold Clark Team
Fantastic customer service from our…
Fantastic customer service from our consultant Brian Morris, helped us choose the car that suited our family needs perfectly and ensured that we received the car as quickly as possible due to our planned family celebrations.
Brian supported us throughout the entire process and provided excellent after care to ensure we were 100% satisfied with our purchase
26 June 2026
Reply from Arnold Clark
Hi Aaron!
It’s always lovely to hear when our hard work has paid off and the team will be delighted to read your review.
Arnold Clark Team
Fantastic Customer Service⭐️
Fantastic Customer Service⭐️
I had a fantastic experience purchasing my vehicle from Arnold Clark. From start to finish, the process was smooth, straightforward, and stress-free.
A special mention to Gary Cownie (Dundee, Balfield Road branch) who was absolutely brilliant throughout the whole experience. Gary was friendly, professional, and extremely knowledgeable. He took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable and confident with my purchase.
It’s clear that Gary genuinely cares about providing great customer service. His approachable attitude and attention to detail made the whole process enjoyable, and I really appreciated the support he gave me.
9 July 2026
Reply from Arnold Clark
Hi Millie,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your vehicle purchase was smooth, straightforward, and stress-free. It's fantastic to know that Gary Cownie provided such friendly, professional, and knowledgeable service, ensuring all your questions were answered and that you felt confident throughout the process.
We'll be sure to pass your kind feedback on to Gary. Thank you for choosing Arnold Clark, and we hope you enjoy your new vehicle.
Kind regards,
Arnold Clark Team
knowledgable & approachable experience
We recently bought our new car from Arnold Clark Kirkcaldy and we couldn't recommend them more. Kyle was incredibly knowledgeable, friendly and approachable. He helped us make the right decision and gave us a great deal.
9 July 2026
Reply from Arnold Clark
Hi Rebecca!
We really appreciate your feedback! It's feedback like yours that really keeps us motivated!
Arnold Clark Team
Fantastic customer service from Daniel…
Fantastic customer service from Daniel at Arnold Clark, Cumbernauld.
7 July 2026
Reply from Arnold Clark
Hi Eileen!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
Great service
24 June 2026
Reply from Arnold Clark
Hi Archie!
We're really glad we could make your visit to the branch such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by.
Arnold Clark Team
Just purchased a used car at a great…
Just purchased a used car at a great price. I got a great part exchangevdeal on my old van, with a 2 year service and 1vyearvextended varranty thrown in. The staff are very friendly and extremely helpful and professional. Nothing was to much trouble for Raj who sold me my new car.
10 July 2026
Reply from Arnold Clark
Hi Jane,
Thank you for your fantastic 5-star review.
We're delighted to hear that you found a great car at the right price and were pleased with your part-exchange deal and additional benefits. It's especially wonderful to know that Raj provided such friendly, helpful, and professional service throughout your purchase.
We will be sure to pass your kind comments on to him. Thank you for choosing Arnold Clark, and we wish you many happy miles in your new car.
Kind regards,
Arnold Clark Team
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