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Armishaws Removals & Storage Reviews 1,314

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and efficient, making the moving process smooth and stress-free. The service is frequently described as fantastic, with many appreciating the care taken with their belongings and the overall professionalism. Reviewers also highlight the excellent delivery service, noting that items arrived safely and on time. However, some customers expressed strong dissatisfaction with the management, highlighting a disconnect between management, sales, and the moving teams. There were also instances where customers felt the pricing was ambiguous, with unexpected charges or issues regarding quotes and additional services like providing boxes. A few people also felt that communication was poor, leading to frustrating experiences and a lack of flexibility.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the moving teams for being... See more

Service

Customers had positive experiences with service. Many reviewers praised the politeness, friendliness, and... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as smooth and stress-free. Many... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the efficiency and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found the pricing competitive, even after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has been helpful and friendly throughout a long year of packing, moving, storing and moving again. The two people who packed and moved me out did so very thoroughly and both crews managed... See more

Rated 5 out of 5 stars

We used this removal company today and couldn’t be happier with the service. Alan, Rouan, Jamie, Rory and Arthur all worked incredibly hard from start to finish. Nothing was too much trouble, they we... See more

Company replied

Rated 5 out of 5 stars

Paul and Martin did an excellent job on both pack up and delivery. They were great at keeping in contact for timings and logistics, and really friendly, which also helps! They helped make the moving... See more

Company replied

Rated 5 out of 5 stars

Friday 14 November - pouring down! The crew managed to move me out without anything getting wet, spoiled or damaged - brilliant! Monday 17 November - sunny! The crew moved me in in super quick time, a... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shredding Service
  4. Storage Facility

About Armishaws Removals & Storage

Written by the company

Image description

Removals Made Easy

VISIT OUR WEBSITE CALL US EMAIL US OUR ECO PLEDGE

About Armishaws

With over 50 years’ experience, Armishaws Removals & Storage are the primary company of The Armishaws Group, a family-owned company. ‘Family’ is at the centre of all we do, we don't believe in 'one-size-fits-all' removals, instead we create bespoke removals packages, because we know that every move is as individual as you and your family.

It’s also why we’re planning for the future. As market leaders in providing greener removals, we’re planting 2,000 trees close to our Somerset HQ, to help offset the carbon emissions of our relocations. This is just part of our Eco Pledge to ensure your move doesn’t cost the earth.


  • UK Removals
  • European Removals
  • Packing Services
  • Short & Long Term Storage
  • Greener Relocations
  • British Association of Removers Member

Armishaws UK Removals Service

Written by the company

Why Move With Armishaws?
We could tell you that we're a BAR accredited company who offer the highest levels of customer service. We could explain our green credentials. We might tell you we've moved all houses great and small, from apartments at Kensington Palace to country cottages, penthouses to terraces. We might even explain we're a family-owned company who support local businesses. But we don't do flashy sales talk, we're happy to let our Trustpilot reviews do the talking for us.
Eco-Friendly UK Removals
• Market leaders in eco-friendly removals • We've planted 1,000+ trees • Over 6,000 hedging plants • Free cardboard box recycling service • We use recycled and recyclable materials • Our teams drive greener vehicles

Contact info

The trusted removals experts.

Get a fast quote for your big move.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 62% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Overall a good move!

Rob and Ben our moving team worked really hard in very high temperatures, it was a very hot couple of days! Our home contents were wrapped and loaded carefully, with no damage to any of our items. They were friendly and helpful throughout despite the difficult conditions.
We would have preferred to receive boxes prior to the move as we usually pack ourselves, after 10 moves this is just our preference, as it makes it quicker and easier on moving day. Other removals companies have provided us with boxes in the past, but on this occasion our request for boxes was denied.
Our pre-move survey was conducted via video call by Andrew, who again was polite and friendly. This was our first survey done in this way, we have always had them done in person before. We prefer the in-person surveys, but can appreciate this isn’t always going to be feasible due to distance.
Overall it was a good moving experience.

14 August 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Chris,

Thank you your feedback. We're really pleased the move went well on the day.
In regards to the video survey, as a third party move, the video survey was done at the behest of the party initiating the move, the vast majority of our surveys are conducted in person.
We shall conduct a review as to why boxes weren't supplied sooner as is normal procedure.

On behalf of the whole team we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent, professional service

We had a fantastic experience with Ben and Rob from Armishaws after a recent move across the country.

They were both polite, punctual, friendly and made the process smooth and stress-free. They both remained pleasant and professional despite being faced with exceptionally hot weather and difficult parking.

All of our belongings were well looked after and nothing was damaged, they took great care when packing and unpacking.

The wider team were also responsive to enquiries and really helpful when we needed to make adjustments.

We would highly recommend anyone to use this company and would gladly use them again in the future.

12 August 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Kiera,

Thank you for your review. We're delighted it all went well, even in this hot weather. We hope the unpacking goes just as smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Really careful packing

Really careful packing, hard working even in 35 degree heat and the team were amazing! Packed and delivered the next day.

30 June 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Thank you for your kind review. We're delighted the move went smoothly despite the heat and hope the unpacking felt a little cooler.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Great service

The crew Darin and Doug were amazing. They arrived on time and were polite, hardworking and careful moving our belongings.

30 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Steve,

We're really pleased to hear everything went smoothly and wish you all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Ben and Rob were great!

We had Ben and rob move us, they were excellent removal men! Professional and careful with our belongings and also a good laugh, however the company itself needs to work on its communication and planning!

24 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Jason,

Thank you for your review, we're pleased to hear the move went well but concerned that the pre-move process didn't go smoothly. We're constantly evolving and always grateful for any feedback that might help us improve as a company.
Please feel free to reach out to our sales team with any points you think we can enhance for future moves. We do listen to and act on the thoughts and insights of our customers.

Wishing you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful, professional team. Made it very easy and took great care with our possessions.

23 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Anna,

Thank you for your kind review. It's great to hear your crew looked after you and on behalf of the whole team we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent service!

We had Darin and Doug come and help do our removals. They were very friendly and polite. both of them were working hard to ensure all our stuff arrived in the right place at the right time. Would definitely recommend this company and even more so the two guys Darin and Doug

22 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Pete,

Thank you for your review, we're pleased to hear the day went well. We hope the unpacking goes just as smoothly and wish you all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent service

Very professional and yet still a personal service throughout the process from providing a valuation to dealing and delivering the furniture

20 June 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Caroline,

We're delighted it all went smoothly and wish you every happiness in your new home.

The Armishaws Team

Rated 5 out of 5 stars

The team where really helpful and…

The team where really helpful and worked hard; great team

17 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Peter,

Thank you for your review. We're really pleased everything went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

A professional and well organised removal

Sam and Toby led our removal which was over 5 days including all packing. The whole team were professional, courteous and very helpful. Nothing was too much trouble and they managed to keep their sense of humour in spite of the very hot weather! All round an excellent experience!!

15 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Chris,

We're pleased the day went well and hope the unpacking goes just as smoothly.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Darin and Sam collected and dropped off…

Darin and Sam collected and dropped off all our goods. Can’t say anything bad absolutely professional and hard workers. Thank you for making our move so easy stress free. Hope we get them again for our next move.

9 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Andrew,

Thanks for your review, we're really pleased the move went well and hope the unpacking has gone just a smoothly.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Moving house on the hottest day of the year

Darin, Sam and TJ recently moved me into my new bungalow from a large family house. They worked so hard when it was the hottest day of the year (so far) and it was only slightly cooler on the second day.
They were all so polite and helpful at all times and checked in with me when unsure whether a certain item needed to be loaded on the lorry.
I opted for the packing service and this they carried out with great care.
What an impressive team - I was so glad to have their support

2 July 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi J,

Thank you for your kind review. We're delighted to hear you had a happy move with your crew and hope the unpacking was slightly cooler for you.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

The Crew

The crew Sam, Weisley, Rohan and Alan were a good crew and took car of my household items. Would recommend them.

11 June 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Mr Turner,

We're delighted to hear the day went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Alan/Doug did excellent job Collecting…

Alan/Doug did excellent job Collecting and Delivering My stuff.

24 June 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Khagendra,

Thank you for your review, we're pleased the move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 1 out of 5 stars

Lack of professionalism

In April 2025 we had three removal companies give us a quote to move house.
All three gave professional estimates with varying prices. Armishaws was in the middle. The estimator told me that if I pay £100 today I would go on the preferential customer list guaranteeing vehicles for the day, he said it was a no brainer as I would get a full refund if we went with another company. So I did.
We actually decided to go with another company and so I contacted Armishaws for a refund, to be told it would be less £30 for admin charge. After several emails with the sales manager which got more and more ridiculous, he even discussed the disciplinary action he would be taking with the estimator for not explaining that this £100 was in fact a deposit. He finally agreed to pay the £100 refund. The accounts department even returned an email saying the refund has been processed and they were waiting for the powers that be to press the button. 6 weeks later it seems pressing that button is to difficult for the powers that be.
I’m sure that this is a waiting game but it shows a complete lack of professionalism. I would seriously consider your options before using this company. Read all of their terms and conditions, look at all the hidden costs.

10 May 2025
Unprompted review
Rated 2 out of 5 stars

It began very promisingly with Chris…

It began very promisingly with Chris coming to see us to discuss the move. We were moving from a large house with a farm attached at the end of January 2025. We had done a lot of the packing ourselves but needed assistance with the larger items and the more delicate precious pieces. Armishaws came to us over three days to pack. I had packed up most of the rooms upstairs leaving everything i wanted packed in that room to keep it together. This didn't happen. We were there the whole time in case assistance was required. Armishaws delivered to us over three days to the new house. When we started unpacking we found many damaged pieces of furniture including a large gilded frame with pieces missing not even in the box. There were scratches and missing veneer on many of the mahogany pieces. They had one helpful Foreman during this time but the men working for him seemed to have little idea about packing up a house of this kind. There was a definite lack of communication between management and the men actually doing the job. This was exacerbated by Chris not coming back as we had suggested and he had promised to assess the full extent of the job and how much packing we ourselves had done.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional and well organised removals

Paul (in charge) and Luke were with us for the 3-day move and were fantastic. They took excellent care especially with our more precious items. They didn’t rush us and made sure everything was finished properly before they left. They made it as low-stress as possible. The whole process was very smooth and efficient from the survey, quote, booking dates all the way through. Would highly recommend Armishaws. Thank you very much to all the staff involved.

10 June 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Mark,

Thank you for your kind review. We're delighted everything went smoothly and our team helped take some of the stress out of the moving process.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Top rate service from Armishaws (their…

Top rate service from Armishaws (their Overs division). Paul and Luke were superb - nothing was too much trouble and they made our first move in 25 years a happy and stress free experience. They understood this is one of life's most important events and were a joy to work alongside. Thank you!

4 June 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Sarah,

After such a huge timespan between moves, we're delighted it all went well and wish you all the very best for a long and happy time in your new home.

See you in 25 years!

The Armishaws Team

Rated 5 out of 5 stars

Paul and Luke were exceptional;

Paul and Luke were exceptional;
Friendly, helpful and nothing was too much trouble

12 June 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Luke,

We're pleased it all went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Amazing

Wow! The removals team worked so hard and nothing was too much trouble. They were friendly and professional and met various challenges with efficiency and care.
Would highly recommend them. Thank you.

11 June 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Ruth,

Thank you for your review. We're delighted to hear everything went well and hope the unpacking goes just as smoothly.

Wishing you all the best for life in your new home,

The Armishaws Team

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