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Armishaws Removals & Storage Reviews 

1,329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the moving process smooth and pleasant. Many people highlight the exceptional service, noting that nothing was too much trouble and everything was handled efficiently and with great care. Consumers frequently commend the careful handling of belongings, ensuring items arrived undamaged even with heavy or fragile goods. Reviewers appreciate the punctuality and speed of the delivery service, often completing moves ahead of schedule and making the experience stress-free. The overall user experience is described as easy and well-organized, significantly reducing the typical stress associated with moving.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent collection and... See more

User experience

People report positive experiences with user experience, often describing it as smooth, simple, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting that their items arrived in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from a 2nd floor flat in Crowthorne down to Dorset on one of the hottest days this year. Alec, Andrew and Craig were amazing. My lounge units were extremely heavy and they manouvred them d... See more

Company replied

Rated 5 out of 5 stars

This company has been helpful and friendly throughout a long year of packing, moving, storing and moving again. The two people who packed and moved me out did so very thoroughly and both crews managed... See more

Rated 5 out of 5 stars

We had a great experience with Armishaws and the team of Dan, Dan, Toby (and sorry can't remember the fourth member of the team) did a fantastic job over the two (very hot!) days of packing up my Mum'... See more

Company replied

Rated 5 out of 5 stars

Paul and Martin supported my move from the south west to the north west. They were very effective and managed to pack everything without me being present, fragile items included. Great care was taken... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shredding Service
  4. Storage Facility

About Armishaws Removals & Storage

Written by the company

Image description

Removals Made Easy

VISIT OUR WEBSITE CALL US EMAIL US OUR ECO PLEDGE

About Armishaws

With over 50 years’ experience, Armishaws Removals & Storage are the primary company of The Armishaws Group, a family-owned company. ‘Family’ is at the centre of all we do, we don't believe in 'one-size-fits-all' removals, instead we create bespoke removals packages, because we know that every move is as individual as you and your family.

It’s also why we’re planning for the future. As market leaders in providing greener removals, we’re planting 2,000 trees close to our Somerset HQ, to help offset the carbon emissions of our relocations. This is just part of our Eco Pledge to ensure your move doesn’t cost the earth.


  • UK Removals
  • European Removals
  • Packing Services
  • Short & Long Term Storage
  • Greener Relocations
  • British Association of Removers Member

Armishaws UK Removals Service

Written by the company

Why Move With Armishaws?
We could tell you that we're a BAR accredited company who offer the highest levels of customer service. We could explain our green credentials. We might tell you we've moved all houses great and small, from apartments at Kensington Palace to country cottages, penthouses to terraces. We might even explain we're a family-owned company who support local businesses. But we don't do flashy sales talk, we're happy to let our Trustpilot reviews do the talking for us.
Eco-Friendly UK Removals
• Market leaders in eco-friendly removals • We've planted 1,000+ trees • Over 6,000 hedging plants • Free cardboard box recycling service • We use recycled and recyclable materials • Our teams drive greener vehicles

Contact info

The trusted removals experts.

Get a fast quote for your big move.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 85% of negative reviews

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4.7

All reviews

(1,329)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Armishaws got me out of a hole with…

Armishaws got me out of a hole with only 7 days between quote and move date. Over the days of packing, moving and delivering back my possessions Morgan, Craig, Alan and Lloyd were amazing.

3 October 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Fenella,

We're pleased we could jump in and help you out. We're even more pleased you're in and settled and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Exceptional service

We had Darrel, Rory, Andy, Andrew who did an exceptional job of packing and relocating us. The company bent over backwards to meet our completion date and we are very grateful for this.

7 October 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Alison,

A bit of a bumpy move for you with dates, but we're delighted we were (finally!) able to help get you in and we hope you can now relax and enjoy life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Absolutely excellent

I used Armishaws for a recent house move in Wokingham.They were absolutely excellent - so helpful and couldn't do enough to help, on a v stressful 2 days. Thank you Andy Curis Andrew Taylor and Lulac. We have used this team before, and also recommended them to a colleague and they have always been great.

9 October 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi HC,

Thank you for your kind review and yes, easing stress is one of our main aims. But job done, no more worries for you and we're delighted you can now enjoy life in your new home.

Regards,

The Armishaws Team

Rated 5 out of 5 stars

The only removals company you need!

Moved from the south east of England to the North. The team (Mike, Kaden, Kris and Luke) were amazing. Their politeness coupled with their professional work ethic mean the move went without a glitch. They arrived promptly as agreed in immaculate uniforms and packed our 4 bed house in no time at all. At the other end they arrived on time and offloaded the lorry swiftly. Taking care to ensure all carpet protection was laid down before entering. Nothing was too much trouble for them. Outstanding service from such a professional team.

7 October 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mark,

Thank you for your review. We're delighted to hear everything went so smoothly and wish you every happiness for your new life in the North.

The Armishaws Team

Rated 5 out of 5 stars

Ben and Jake were absolutely…

Ben and Jake were absolutely phenomenal! From start to finish, their professionalism and hard work were unmatched. They handled everything with such care, ensuring my belongings were transported safely and efficiently. Their patience, even in the face of challenges, was remarkable. They treated my items as if they were their own, showing the utmost respect for every piece of furniture and box. Their attention to detail and dedication to getting the job done right truly set them apart. What really stood out was their positive attitude and commitment to making the entire moving process stress-free. I've worked with several removal services before, but none come close to the excellence Ben and Jake provided. They went above and beyond in every aspect, leaving me incredibly impressed. If you’re looking for the best removals team, these two are in a league of their own. Highly recommend! Thank you, Ben and Jake, for being so amazing!

23 August 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Abdoulie,

Thank you for your taking the time to leave a review. We're so pleased we were able to make your move 'stress-free' and we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Amazing Darin and Rory

Thank you to the company for sending Darin back to complete the move last week from Chicksands. He along with Rory has worked really hard to help us with the move. Everything was packed and moved with care.
Amazing work. Thank you very much

3 October 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Puspa,

Thank you for your review. We're glad the flooding has subsided and now your move is complete, we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

The Removal guys Did a great job from…

The Removal guys Did a great job from start to finish a few days ago.
Wayne, Martin, Andrew, Andy, Chris
And campervan man 😀

Office team also very good with the administrative and communication side.

Craig the man who initially started all this with coming to the house and quickly answering the odd question

27 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Abs,

We're delighted to hear your move went well and on behalf of the whole team (including 'Campervan Man' ?!?), wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent packers

I did not have the best service from the admin office. Scheduling the move and the appraisal was unnecessarily frustrating, stressful and time consuming.
However, once this was sorted, the gentlemen who packed and moved our items were absolutely brilliant - Alec, Craig, Gary and Deano. They were hardworking, diligent, polite and did an excellent job at moving our items undamaged into our new home.

10 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Kimberley,

Thank you for your kind review. Sorry to hear you found the booking process in anyway problematic. We're constantly working to improve our service, would you be happy to our team to contact you directly on how we could have simplified the process for you?

Now you're settled, we wish you all he best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Alan and the team were fabulous

Alan and the team were fabulous.
This is my second move with Armishaws (and second with Alan). They make a stressful time that little bit easier. Work incredibly hard and keep smiling through out.
Thank you so much.

27 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Steph,

Thank you for your review. It's great to hear you had a happy move and we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

We would like to say a big thank you to…

We would like to say a big thank you to Paul & Luke who moved us recently. They were amazing. The efficiency and the quickness on how they removed all of our items from our home was brilliant. They didn't stop and made sure everything was gone. Their packing skills in the lorry were unbelievable. Once we were at our new home again their efficiency on unloading the van were brilliant. We couldn't have had two better guys to help us move.

23 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Kieran,

Thanks for your feedback regarding Paul and Luke. We're delighted the move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 1 out of 5 stars

Promised a premium service, received a sub standard service!

We were very impressed with the service promised by the estimator who visited us but feel very let down by the service we actually received.
We selected the packing service but the team arrived without sufficient boxes or tape. We had to supply several rolls of tape and then things that should have been boxed up at the end of the move ended up going on the van loose or in bags that we found for them to use. Our clothes were packed in cardboard hanging wardrobes as promised but several of these were literally falling apart. The team who moved us out were friendly, hard working and professional.
Our belongings were due to be delivered to our new house (3 hours away) by lunchtime the next day and at 12.04pm we received a call to tell us the team were en route and about 1.5 hours away. In the end they did not arrive with us until 3.30pm and when we asked the driver what time they left he told us “about 12.15pm’ - clearly the call we received was not totally honest! They claimed the delay was due to bad weather but we had driven the same journey that morning with no issues.
Our calls to the office to find out where our delivery was were met with an indifferent attitude that certainly did not seem to understand our frustration or the inconvenience the delay was causing.
We were really not impressed by the team who moved us into our new home (none of whom had moved us out of our old house), the 3 guys seemed more interested in watching videos on their mobile phones and chatting in the back of the van than getting our move completed. We challenged them on this early in the job but they were constantly doing things on their phones all through the job rather than paying attention to our needs.
The final straw was when our sofa arrived in our living room with 2 very wet patches on it, when we pointed these out the guys said ‘There must have been a hole in the van causing it to get wet’!
Overall we got our move done but were promised a premium service by the estimator and in all honesty we feel the service was far from premium! WE WOULD NEVER USE ARMISHAWS AGAIN!

26 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mr Whittle,

Thank you for your review, we do value all feedback and use it to continue to improve our services wherever possible.

We have investigated all your comments thoroughly.

Timings; You collected the keys to your new property at 2pm and timings were set to this schedule. We have reviewed all communications and can find no mention of a noon arrival.
All our vehicles are fitted with trackers so we can be exact on the timings on the day. Your crew left at 12:04, for an expected journey time of 1.5 hrs with a 30 minute contingency. Flooding on the roads did push your delivery time back. The vehicle arrived at 15:16 and left at 17:26, an unloading time of 2 hours and 10 minutes, suggesting the team worked at a fast pace. However, we shall be speaking to your crew to remind them of our policy regarding the use of mobile phones at work. We apologise for any inconvenience caused by the delayed arrival due to the localised flooding.

Packing Materials; Your packing crew have reported they had more than enough packing materials. They were surprised you were giving them more tape, as they already had a surplus in their vehicle. We do reuse boxes as part of our Eco Pledge, a programme that has seen us plant over 1,000 trees to date. Before being reused, all boxes are checked for structural integrity. Following your comments, we have reviewed our procedures and are confident standards are being met. We shall continue to monitor how we reuse materials.

Telephone calls; All calls are recorded and we have reviewed the calls. Your delivery was running late due to flooded roads. Our office communicated this clearly and sympathetically on the day, remaining calm in response to several calls. We fully understand how stressful moving can be, and this would have been exacerbated by the delay. You were provided with updates and every assurance the teams would be with you swiftly and attempt to make up lost time.

Damage; At this time we have received no communication regarding a damaged sofa. We can also confirm none of our vehicles have 'holes' or any structural damage causing leaks.

Regards,

The Armishaws Team

Rated 5 out of 5 stars

Very helpful and made the move as…

Very helpful and made the move as painless as possible. Paul and Luke were great.

27 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

We're really pleased to hear your move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

We were moved this week by Armishaws…

We were moved this week by Armishaws and it all went really well. From booking to the day it all was brilliant, and Craig and Taylor could not have been more helpful. Everyone made what can be a really stressful experience a lot easier on the day.

26 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Leslie,

We always aim to take the stress out of every move so it's great to hear you had a happy move. On behalf of the whole team we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Special thanks to Darin and Ciaran

Darin and Ciaran were in the middle of moving our neighbours when the whole street was flooded. They immediately came to help us all and went above and beyond, continuing to help until late at night. They were amazing and our community was so grateful.

23 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Renata,

Thank you for your kind words. Yes, they're great guys and we're incredibly lucky to have them as part of our team. We do hope all those affected by the flooding are soon back to normality and send our best wishes to everyone concerned.

The Armishaws Team

Rated 5 out of 5 stars

Big shout out to Darin & Ciaran who…

Big shout out to Darin & Ciaran who went above and beyond whilst handling a removal at Chicksands on 23rd. Families were having to leave their homes due to terrible flooding and these guys couldn’t do enough to help, running knee deep in water with their trollies helping to save peoples belongings in the pouring rain.Thank you for all you done ⭐️ ‘s

23 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Shirley,

Yes, they are great guys and we're really proud of their selfless action on the day. We were so sorry to hear and see the footage of the flooding, we do hope things are swiftly resolved for all those whose homes were affected.

Best wishes,

The Armishaws Team

Rated 5 out of 5 stars

Chicksands Flood

Big shout out to Darin & Ciaran who represented your company in such a massive way when attending a March Out in Chicksands on Mon 23rd Sep 24.
The river on site burst its banks and these 2 fine gents stayed and demonstrated selfless commitment in helping all the families affected by the flood. Sleeves up and wading through water over knee deep they moved and assisted family after family and were a credit to not only themselves as human beings, but your brand with a clear message of “above and beyond”.
Hats off and massive appreciation deserved.

23 September 2024
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Paul,

We were all really sorry to hear about the terrible week the families in Chicksands have had. Thank you for your kind words about Darin and Ciaran. Two great guys, we're proud and lucky to have them as part of our team.

We wish everyone a swift and happy resolution and hope things are already getting straightened out.

The Armishaws Team

Rated 5 out of 5 stars

Move at RAF Halton

We moved locally at RAF Haton over two days. With Service life and having been moved countless times over 24 years, this was by far our best experience. On the first day Andy & Chris turned up promptly and expertly packed and delivered our downstairs. The next day they were both joined by the energetic Andrew. All packed & delivered our upstairs belongings ahead of schedule. My family and I are forever grateful for making this move and transition to our new home go smoothly. Thank you for being polite and courteous as well as respectful throughout.

24 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Jason,

Thank you for your kind review, high praise indeed from such an experienced mover. We hope you enjoy a long posting to your current position (with no moving for awhile) and wish you and your family all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Great company and Team

Armishaws made our lives so much more easier. Many thanks to Darin, Roy and Morgan, they were so helpful. Really happy with their service. Everything was done as expected and was also willing to answer any questions we had.

13 September 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Alisha,

We're really pleased everything went smoothly and wish you all the best for life in your new home.

Regards,

The Armishaws Team

Rated 5 out of 5 stars

Fab company

We moved in august and ARMISHAWS took all of the stress from us! Particularly Kaydon, Andy, Taylor, Andrew and Craig. The team couldn’t be more helpful with moving, we have a toddler and a dog running about under their feet, yet they couldn’t be more helpful

15 August 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Kris,

Dodging dogs, hurdling over toddlers, it's all in a days work. Not all superheroes where capes, some carry removals boxes, drink all your tea and eat all your biscuits.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

I have my removals with The Armishaws…

I have my removals with The Armishaws team on 19 th Sep 24 and team was brilliant. Alec, Kris and Kaden arrived well before time given and had absolutely excellent work.

19 September 2024
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Ratna,

We're really pleased to hear your move went well and wish you all the best for life in your new home.

The Armishaws Team

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