Aritzia Reviews 302

Aritzia is the worst company to ever deal with. Not only for customer service but their clothes are horrible quality. 1. I got a package stolen and they refused to refund me so I am now out $200. Now I can’t place online orders and I refuse to go into a store to buy makeup stained clothes. Their refund policy is also a joke - I have store credit for a place I’ll never buy again.

please avoid!!!

I bought a super puffy jacket aritzia after a few wear the feather comes out in different parts of stitches and I went in person and said this is not quality of aritzia and yes! This is not cheap! I emailed and there respond was not quality issue of the garment and if so they need to pulling me back the feather inside 🤨not worth my money!

I couldn't hate Aritzia more. I didn't get my 800cad order and it's been a pain to get a refund. It seems I will be losing 800cad. I won't be purchasing anything else from these thieves.

Aritzia store dependants are rude, work more as gatekeepers, for returns and exchanges, bad quality of clothing and no accountability. They refused to exchange an item
For a different size in boxing day- no returns no refunds. The quality of the textiles is poor and the pieces are often defective. High prices for fast fashion- Rideau center in Ottawa recognized for bad service, gaslighting once you ask for a return or refund, the reps are dismissive and do not hear the customer. I have two teens and we all felt mistreated today in boxing day, I will come back tomorrow for a full return and never come back

Horrible. Im still waiting for an egift card ordered 7 days ago. Its not that hard. And its an egift card. Should be pretty quick via email and yes i did vsrify my junk box, trash and inbox.
I called them so comes down to it they stole 100$ from me.
DO NOT DEAL WITH THIS COMPANY

You’ll be hard pressed to find worse customer service if you’d like to
do even a straightforward return, they’ll do everything possible to not refund you even within their own policy. Absolutely brutal. Having to file a fraud claim now to get my money back. They will lie blatantly and not honour their own return policy and hope you don’t know better. Never seen anything like it. Will not shop here ever again.

my dissatisfaction with a recent experience involving an online gift card purchase and subsequent interaction with an Aritzia store.
I inadvertently did not select the e-card option when purchasing a gift card. I received an order confirmation and was advised that the gift card would follow separately. In the afternoon, I contacted the store to follow up and was informed that the card was being mailed. As I required the gift card for Christmas Eve, I attempted to cancel the order in order to purchase one in person. I was advised by the sales associate, Kyla, that the 30-minute cancellation window had passed, despite being told delivery could take up to an hour.
I found this policy contradictory and the communication unclear. Additionally, I was disappointed by the lack of flexibility and customer care demonstrated by the store during this interaction. The issue was not resolved, leaving me without a usable solution during a time-sensitive situation.

Don’t buy using PAYPAL!
What a shady store.
They won’t take returns in-store & charge you for return shipping.
In the fine FINE print this policy is stated.
Why would they even accept PAYPAL with this HIDDEN, UNCLEAR POLICY?
No transparency.
I will never buy from Aritzia again.

I was 5 days over the 30 day because I was only gifted it half way, customer service is terrible and useless. The warmth ratings on their jackets are not tested and completely false. I quickly realized that despite me getting the Superpuff 2.0 long (good for -40) that it couldn’t even keep me warm at -17. They state the product is wind proof which it is not. I will be trying to contest and raise this false advertising as much as I can. First time getting anything from there and 100% my last.

I bought a hi gloss super puff on Sunday and by the time I got home it had a small hole in it. I didn't do anything obvious - but the responded that since the hole had to have my fault it was ineligible for their repair or replacement service. We have coats from Michael Kors and Columbia that cost half the price and half lasted literally ten years without a single hole. The material is cheap. Get a real coat not a fashion scam.

Terrible customer service, for massive company I would expect better. Ordered two hoodies in size medium same style, they fit DRASTICALLY different. It's been over a month of back and forth on email and all they can offer is to exchange.. but won't give me measurements, so how the heck am I supposed to know which to send back and what size to exchange for?!?! I would expect WAY better. I have spent hundreds here and this has put a very sour taste in my mouth. Do better.

Do not order online from them. They give you 30 minutes to cancel!!! They do it on purpose so it ships. Their website captured two addresses for my order and it was impossible to correct. No support. I have donated someone I don't know a gift of a $350 coat. I even wrote a review with the BBB but it was still ignored. They don't care about their loyal customers. Please careful.

Worst customer service… when u spend over $200 on an item you expect better.
Store gave FedEx my address with no unit number… was to be delivered today now I must wait another 3 business days plus with fedex u must be home to receive your package or they drop it off at one of their pick up points and you have to go and pick it up!!! What’s the use of free delivery if you have to drive to pick up your dam package anyway!!!

I purchased a SuperPuff coat Nov 25th as a Christmas gift for my daughter. When I asked what the return policy was the salesperso grilled me about whether my purchase was "really a gift, and not for me". After assuring that it was in fact a Christmas gift (a ridiculous thing to have to do anytime especially at the end of Nov), I was told I could return it until Jan 4th which was an extension on their usual 10-day policy. And they made a big deal about how they were making this 'special allowance' for me and they had to give me some kind of authorized note/gift receipt card about this. THEN, after being told in the store I could exchange or return until Jan 4th for full refund if the person didn't like the gift , I was informed differently at the cash that because it was on sale (only 10%) I could only exchange it for store credit - no refund allowed. So, I could either pay full price to get the option to return or sale price but I then am stuck with a $400 store credit if the coat doesn't fit or my daughter doesn't like it.I rarely shop there (only if my daughter is super persistent for something) because of their stupid policies but I would have thought that at Christmas they would be less strict. I caved and bought the coat and keep my fingers crossed she likes it and have vowed this is the last time I purchase anything at this store. Strict punitive return policies AND getting interrogated about whether it's "really a gift" is a terrible way to treat customers who are overpaying for their clothing.

store employees are the worst. Zero emphatic or helpful!! I went to return a blouse that i order online because it was too small. They didn’t accepted it because the price tag was misplaced (?). The girl was absolutely rude and literally ignored me and asked the next person to go ahead while leaving me with zero resolution
How on earth this company keeps treating their paying customers like trash, and we can’t do anything about it

They don't even deserve to have 1 star. Calling is waiting 2 hours on line, emailing is back and fourth at least 10 times because they ask you the same question all the time and even though the merchandise is damaged and you sent them proof they will ask you how you washed it, send a million pictures, to at the end not resolve anything. Frustrating to say the least.

disinterested, indifferent customer service, they don't care about the customer

Avoid ! There is absolutely no way to get service from them
I needed an exchange on my order but regardless of how many emails, phone calls or online chat attempts I could never get one single answer
If a brand wants to position themselves just by selling nice items, that are expensive the bare minimum they need to do is to be able to complete the experience with decent customer service

Terrible service .., terrible company they know how to take your money but don’t stand behind one word