This was a very straightforward and prompt process. I knew what my top price quote was from the start. Free delivery packaging was sent out to me and I had an email a few days later, which gave the... See more

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Company details
Contact info
Duke House, Perry Road, CM18 7ND, Harlow, United Kingdom
- 01277 361794
- support@argos-tradein.co.uk
- www.argos-tradein.co.uk
Asks customers to review
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Replied to 81% of negative reviews
Typically takes over 1 month to reply
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Simple and fast
Made the process very easy. Sent me what I needed to post it back, just had to provide a small box for the phone. Email updates were on time and once they'd received the phone I got paid out inside of two days
Recieved £255 for my iPhone 14 Pro Max
Recieved £255 for my iPhone 14 Pro Max. Quick turn around excellent service!
Great Trade-In Price, Dreadful Returns Service
Argos promised and came through with a great trade-in price for my old phone. If that was it, I'd be giving 5*, but the pre-paid sticker to send the item wasn't compatible with the post office returns system. Talking to the teller, it seems this happens a lot with pre-paid return labels from Argos - they just don't work. In the end I had to pay the return myself, which took off 1/4 of the trade-in price pay-out.

Reply from Argos Trade-In
Quick service
The price i was offered for my trade in was alot less then first offered although I did expect because it cost me £11 in postage i did want to have to pay that again to send to another company. I do not know why the price dropped from 212 to 126, it would be good if you know the reasons why or can contact someone to find out my phone was in perfect working order no scratches that i was aware of. Today I was contacted by Billy who explained why the price was lower I had put the wrong model details in so was quoted for a different phone my fault, was so please to know what happened even knowing it was my fault
The price they offered was what I had…
The price they offered was what I had in mind, the quick payment also what I was happy with.
Very easy to sort out very quick…
Very easy to sort out very quick payment and much more than what I'd of got of the high street
Straightforward and easy to use service
Fast Payment and Smooth Trade-In Process
I traded in my device and received a good trade-in value. The process was smooth, well organised, and easy to complete. Payment was processed quickly after inspection, making the experience efficient and convenient overall.
DO NOT TRUST THIS COMPANY!
DO NOT TRUST THIS COMPANY!
First they claimed they couldn't find my device. Then it magically appeared again and they claimed it didn't work. I had been using the phone for months and there was no issue before it was sent to them.
I asked to have it sent back and they have sent me someone else's phone that is not working.
They are liars and thieves!

Reply from Argos Trade-In
Do not trust this company!
If I could give zero stars I would. Do not trust this company! They said they would give me £35 for a PS4 console. I sent it in. They then said they would only give £10 due to ‘missing peripherals’. It took ages to get a reply about what this meant. Turns out they took £25 off for no controller when the original agreement had never mentioned including a controller. I spent an hour on the phone and several emails saying they had broken the agreement - which they agreed they had - but got nowhere. They give you a very limited time to decide if you want the reduced price so I had to give up in the end and take the console back.
PostScript
A few days after I wrote the above review the company finally responded to my many emails by phoning. They said they would honour the original agreed amount and had therefore kept the console. I have now received this money. They said they are reviewing their information so this doesn’t happen to customers in future and also that they would review processes for communication and dealing with complaints. I have left the original review here as that was my experience but note they did eventually do the right thing in my case so maybe they will improve.

Reply from Argos Trade-In
WARNING: DO NOT USE THIS COMPANY
WARNING: DO NOT USE THIS COMPANY
Would go lower than 1 if I could.
By far and away, one of the worst experiences I have had with any company, ever.
No transparency, incredibly poor customer service, waiting days and days for manager call backs. Lost device. Poor posting instructions(make sure you get a tracking ID from the post office as they will refuse to help you without this and do not make this clear anywhere!). Poor English speakers. Incorrect information again and again depending on who you managed to speak to. Outright refusal to acknowledge or open any complaints.
There is something very dodgy and suspect about this company.
Argos, you should be ashamed for partnering with Likewize and putting your customers through this experience.
Much better options out there, do not be fooled by Likewize.
Read other reviews before using Likewize!
You have been warned.

Reply from Argos Trade-In
Awful Process - Do Not Recommend
Awful process - sent xbox which was working but with a potential fault. Based on that evidence they gave a trade in value of £70. Then came back with an offer of £0 and no explanation of the additional faults found - this section was left blank!!!

Reply from Argos Trade-In
Awful experience
Awful experience. My phone trade in went through Likewize. They took over a month from receiving my phone to send me any money, and the amount I received was less than they quoted after having assessed the phone. They then told me that I was wrong about the assessment value and refused to honour their quote.

Reply from Argos Trade-In
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