argos-support.co.uk Reviews 11

Horrible support, special technical team, not solving anything, just keep promising fix technical issue in 24 or 48 hours but I waiting more then week and nothing happened, just keep promising,

Could some one please help me I have no idea how to attach the arms
Please if anyone can help
Johan

Kevin in the Isle of Wight store is lovely, he is always cheerful and bubbly with all the customers, he really does go above and beyond, my husband is also a Kevin but he is grumpy I wonder if I could swap the Kevin’s over ha ha!!!! 🤣

Absolutely no chance of raising a complaint unless you write and post a letter. Zero customer service, wrong information on complaint procedures.

I purchased a Bluefin Vibration Plate (Order #256150018) on 27/02/2025. Since using the product, I have experienced a recurring fault where the power cuts off unexpectedly during use. This issue has occurred multiple times, making the product unreliable.

I have been advised that the item is supplied to Argos by a third-party supplier and that I should provide a video demonstrating the fault. However, I do not find this request reasonable, as the issue occurs sporadically, and it is not practical to record myself using the equipment in the hope that the fault happens.

Under the Consumer Rights Act, I am entitled to a return and refund for a faulty product. I would like to proceed with returning the item and receiving my refund. Please arrange this with the supplier at your earliest convenience.

I look forward to your prompt response and resolution.

Argos are good until something goes wrong.. the after-sales product support is appalling. Takes forever to get a response, then the information to rectify is incorrect. 6-weeks after reporting 3 faults with my new TV and I'm no nearer to a resolution! They take up to 2 weeks to respond after each communication!
Very frustrating..

Bought 2 small chests of drawers 12 months and 2 weeks ago. They cost over £400 and the runners are collapsing. Argos could not be less interested. They could send out replacement runners but they will not as the item is now out of its 12 month warranty

Great service from Argos support, many thanks. I had problems with a part for my appliance, rang the support team and they said they would send one in the post straight away.

They were true to there word and the part arrived within 4 days, brilliant.

At 76 my worst in shop experience ever.

On the 20th of July it was my wife’s birthday and asked me for a new tablet.
I thought I would buy from Argos as they are well known company and are just down the road. What a big mistake I made. I bought a tablet from Argos on the internet and picked it up from Argos Southport store.
After my wife's birthday on the 20th we tried for hours every day to contact there services on the internet and was able to fill in a form for services and advice but never got a reply. On the 28th I took it back the Argos shop in Southport and got a very big shock.
The hard drive size on this one is good but the ram memory is low. You could not run the item for very long before it locked up. The camera would shut down or lock.
The battery life was also very short, we have other tablets. I think this could be the problem.
My wife has a type of dementia but can use them.
As soon as I walked in the shop you could see the negative attitude. The man who looked to be in charge took over and had a negative attitude. He never looked at the problem only the hard drive size. I am a retired shopkeeper and in my day, I would have said.( How can I help you today Sir.) And then said leave it with me for two or three days and I will have it tested and if you call in then you will have a replacement or refund. Two members of staff were not from this planet.
THE REFUSED THE RETURN
The legal returns policy dose not count.

Ordered 2 x 4 palm plastic glasses with next day deliver. The parcel arrived a day late and contained children’s toys, not our order. We contacted Argos for the second time, to arrange these items to be picked up and to cancel our order. After the first phone call we received a refund for the non existent next day delivery. After the second phone call, we received an email stating we had a refund as a gesture of goodwill. Come on Argos you refunded what we were legally entitled to. Argos need to have a good look at who is working in the customer service department, a gesture of goodwill isn’t a refund which we were legally entitled to. That’s Argos solution to not one but two mistakes. We enjoyed shopping at Argos, I WOULD NOT RECOMMEND USING THE HOME DELIVERY SERVICE 👎

My shopping experience is always made easier by the help of Tracy who is a long standing sales assistant in the Crystal Peaks Sainsbury's Sheffield store. Nothing is ever too much trouble for her & her patience is never ending. Well done Tracy

I bought a Hitachi Smart TV from Argos 4 years ago. Recently I had problems with it. I contacted Argos support and spoke to Toby. Although it was out of warranty he ran through a few things to try which did not work. He then decided to send me (free of charge) some software which arrived within 24 hours. It cured the problem immediately. I was thoroughly impressed with the way my problem was dealt with. I would recommend Argos to anyone. Lynne Roff