Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... See more
Company replied
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The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicab... See more
Company replied
We couldn't have managed without Arc Legal. Our claim 60263/000219 . They moved in swiftly to help us with our landlord insurance. We unfortunately had very difficult tenants. Thank you so much... See more
Company replied
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... See more
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Company details
About Arc Legal Group
Written by the company
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contact info
Lodge Lane, CO4 5NE, Langham, United Kingdom
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4.1
Great
2K reviews
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Reply from Arc Legal Group
Hello Susan,
Thank you for your wonderful feedback. We are delighted to hear that our advisor was able to provide clear and understandable advice, making your experience a positive one.
Arc Legal Group
Reply from Arc Legal Group
Dear Ms Jacobs,
Thank you for your wonderful feedback. We are so pleased to hear that you had such a positive experience with our team member.
Arc Legal Group
It’s early stages yet but so far the…
It’s early stages yet but so far the advice and response has been 10/10
13 July 2026
Reply from Arc Legal Group
Dear Nikki,
We're so happy to hear our advice and response have been excellent so far. We appreciate your kind words!
Arc Legal Group
Telephone employment advice …
Someone called me a day later follow my original call and then when I arrange for a call back to be rescheduled they called over an hour later than the time arranged. I was confused by what the person was advising me.
17 July 2026
Reply from Arc Legal Group
Hi NT,
Sometimes our Advisers can get waylaid on previous calls but we appreciate your time is important and we sincerely apologise for the significant delay in our call back,
Call notes suggest you have been advised to continue your current consultation process for now. You can engage us later once the results of that are known, so we can assess your policy cover and advise what support we may offer.
However if you feel that any of the details remain confusing you are always welcome to engage our Legal Helpline at anytime that's convenient to you.
Arc Legal Group
I haven't started process yet therefore…
I haven't started process yet therefore unable to give an opinion however I received email promptly following initial phone conversation.
It would be so useful to have a choice about how process is done i.e either on line or paper based postal service.
17 July 2026
Reply from Arc Legal Group
Dear Lorraine Lowry,
Thank you for taking the time to provide your feedback.
We understand your suggestion about having the option to choose between online and paper-based processes. If you are unable to use, or are experiencing difficulties with, our online service, please contact us at customerservice@arclegal.co.uk. We can then arrange for a claim form to be sent to you either by post or by email, depending on your preference.
Kind regards,
Arc Legal Group
Good professional support
The sense that you wanted to help rather than the all to familiar negative undertone
Excellent customer service
16 July 2026
Reply from Arc Legal Group
Dear Mr Flinders,
Thank you for your kind words. We are so pleased to hear that you had such a positive experience.
Kind regards,
Arc Legal Group
Rubbish company never get back to you…
Rubbish company never get back to you broken 5 day promise by weeks !
24 June 2026
Reply from Arc Legal Group
Dear Miss Johnson,
We are truly sorry to hear about the significant delay you've experienced and the lack of communication. We understand your frustration and are actively looking into why our promised timeframe was not met. We are committed to improving our response times.
To enable us to assist you further, please contact us via email at: customerservice@arclegal.co.uk to allow us to look into your concerns.
Kind regards,
Arc Legal Group
Missed et1 deadlines
Review: My Experience with ACA Arc Legal
I want to share my experience so others going through a similar process know what to watch for.
After raising my case through ACAS early conciliation and tesco home my insurance...
, I was referred to Arc Legal. In my experience, communication was a real problem — deadlines were repeatedly missed on their end, and when I ended up two days past a deadline myself, there was no accountability or ownership taken by my case handler, Tom
..apparently the ONLy claims manager
This left me in a difficult position, with an important employment tribunal deadline hanging in the balance, at a time when I badly needed clear guidance and reliable follow-through.
My honest concern, based on this experience, is that people referred through tesco insurance..to partner firms may end up with under-resourced representation, and can be left in limbo at exactly the moment they need timely support the most. If you're going through ACAS conciliation, I'd encourage you to stay on top of every deadline yourself and not assume the firm you're referred to will chase things for you.
I have emailed you case details and all you is cover up here...ridiculous and apalling staff
8 July 2026
Unprompted review
Reply from Arc Legal Group
Dear Mr Ako,
We appreciate you taking the time to share your detailed feedback regarding your experience with the legal referral process. We are truly sorry to learn that the communication and follow-through you received did not meet your expectations, especially during such a critical time with an employment tribunal deadline approaching.
We have requested further information from you to enable us to identify your claim.
Kind regards,
Arc Legal Group
They have time to explain things to…
They have time to explain things to you, don’t rush you, polite
13 July 2026
Reply from Arc Legal Group
Dear Bernice,
Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience with our team.
Kind regards,
Arc Legal Group
Was very careful to understand and…
Was very careful to understand and ensure my questions were answered.
15 July 2026
Reply from Arc Legal Group
Dear Mr Hudson,
Thank you for your positive feedback. We are so pleased to hear that we were able to address all of your questions thoroughly and carefully.
Kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Customer,
We're so glad to hear that our advice is helping you make informed decisions. Thank you for your kind words.
Kind regards,
Arc Legal Group
Professional response from ARC Legal
Professional response from the legal advisor. Due to hearing problems, I couldn’t follow all the details, so having the option to receive advice by email would be greatly appreciated.
26 June 2026
Reply from Arc Legal Group
Dear Mr Lambrou,
Thank you for your feedback. We're glad to hear that you found the advice provided by our legal advisor professional. While we understand the benefits of receiving advice in writing, our legal advice helpline is only able to provide legal guidance over the telephone and cannot issue written legal advice.
Kind regards,
Arc Legal Group
Insurance cover limited
13 July 2026
Reply from Arc Legal Group
Dear Customer,
Thank you for taking the time to leave a review, your feedback is important to us.
As with any insurance, cover is limited and there are always policy terms & conditions which would need to be adhered to prior to a claim being accepted.
Kind regards,
Arc Legal Group
Brilliant service
Harry was brilliant explaining everything I needed to know. Very helpful. It’s lovely to hear somebody so polite couple weeks ago. fantastic service.
14 July 2026
Reply from Arc Legal Group
Dear Dee,
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that our service was fantastic and helpful.
Kind regards,
Arc Legal Group
Carpetbaggers...scalawags
Breached my sanity and mental health these people were contracted by Barclays my former employee.when I left I had approximately 10 cáses I needed help they ended up banning me instead of helping me now.an employment matters because Tesco took them on as well (background I think they just take people's money under guise of legal cover and throw them under bus)
Beware they will scam you..I've made my pea
Now they're trying to plug holes.. What email address do people complain on arc???? Stay away
1 July 2026
Unprompted review
Reply from Arc Legal Group
Dear Paddy sy,
We are truly sorry to hear about your experience and the impact it had on your well-being. I am unable to locate a file based on the information currently available therefore, I have requested more information so we can locate your file and address your concerns.
If you would like to contact us directly to discuss your concerns please email customerservice@arclegal.co.uk
Kind Regards,
Customer Relations Team
…excellent
So far arc level have been very supportive I feel there on my side and in control
8 July 2026
Reply from Arc Legal Group
Dear Matthew Wade,
Thank you for your excellent feedback. We are so pleased to hear that you feel supported.
Kind Regards,
Arc Legal
Not great service
I going to them through my home insurance. Lady was helpful but they solicitors they refer me to never called and discussed anything. Not impressed with the service. So not really happy but if they customer need to spend money dont go through them better to fight for their case by themself.
3 March 2026
Reply from Arc Legal Group
Dear Goldie Singh,
We appreciate you sharing your experience with us and we are sorry to hear that the referral did not meet your expectations.
Therefore, I have located your claim and have raised a complaint for you. Our team will be in touch in the next 5 working days.
Kind Regards,
Customer Relations Team
Clear & Helpful
The human who helped me took her time to understand and then explained clearly what the process was.
13 July 2026
Reply from Arc Legal Group
Dear AntQ,
Thank you for your kind words. We are pleased to hear that you were happy with your experience.
Kind Regards,
Customer Relations Team
Reply from Arc Legal Group
Dear Yasmin,
Thank you for your wonderful feedback. We are so pleased to hear that our communication was clear and professional.
Arc Legal Group
Reply from Arc Legal Group
Hi Kamal
Thank you for taking the time to share your positive experience. We are so pleased to hear that you received a high level of assistance from our team. We truly appreciate your kind words.
Arc Legal Group
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