Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... See more
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The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicab... See more
Company replied
We couldn't have managed without Arc Legal. Our claim 60263/000219 . They moved in swiftly to help us with our landlord insurance. We unfortunately had very difficult tenants. Thank you so much... See more
Company replied
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... See more
Company replied
Company details
About Arc Legal Group
Written by the company
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contact info
Lodge Lane, CO4 5NE, Langham, United Kingdom
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4.1
Great
2K reviews
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Advised to complete a legal form
Advised to complete a legal form. No advice on how to complete it.
Sent me a claim form as well. It's as clear as mud with no guidance notes.
12 August 2026
Reply from Arc Legal Group
Dear Rosalind West,
We appreciate you sharing your experience. We are sorry you are finding it difficult to complete the form.
Please call 0344 770 9000, and request support in filling out the form.
Kind Regards,
Arc Legal Group
Process driven rather than client focussed.
In my experience this company was slow to respond and it seemed that they are more interested in their processes than putting the customer in the foreground. Most recently it took a month to receive a reply from them and I did not find it helpful when I received the response. People use their service generally because they have a problem and they require professional help in sometimes stressful situations. I would not recommend this company because I found they were not helpful.
6 May 2026
Reply from Arc Legal Group
Dear Carmel,
We are truly sorry to hear about your experience and the delays you encountered. I have raised a complaint on your behalf and the team will be in touch within 5 working days.
Kind Regards,
Arc Legal Group
Timely response
Immediately after the initial call, an email with the link and where I could submit the dicuments was sent and I embarked on the same without delay
7 August 2026
Reply from Arc Legal Group
Hi
We're so glad to hear that our process for submitting documents was efficient and straightforward for you. We appreciate your positive feedback!
Arc Legal Group
Reply from Arc Legal Group
Dear Charlotte,
Thank you for your positive feedback. We are so pleased to hear that our team provided you with helpful and reassuring support over the phone.
Arc Legal Group
Prompt response to our legal query on…
Prompt response to our legal query on contractual consumer act 2015
10 August 2026
Reply from Arc Legal Group
Dear David & Denise,
We truly appreciate your kind words! We are delighted we could assist with your legal query effectively.
Arc Legal Group
It can be very difficult speaking to…
It can be very difficult speaking to the right person. You then wait for them to get back to you and they have gone on annual vacation.
3 August 2026
Reply from Arc Legal Group
Dear Ju,
We appreciate your feedback and understand your frustration with reaching the right person.
Kind regards,
Arc Legal Group
Didn't really grasp the issue and…
Didn't really grasp the issue and suggested that a neighbouring property currently in construction, is entitled to install a gate onto my property in order to provide a shortcut to the town and station. Didn't ask to see my Land Registry documents which shows precisely who has a right to access my driveway.
13 August 2026
Reply from Arc Legal Group
Dear Michael,
We are truly sorry to hear about your frustrating experience and the misunderstanding regarding your property rights.
Unfortunately, our Legal Helpline is only able to provide general legal guidance and is not able to review or advise on specific documents.
However, I note that a Claim Form has now been issued to you. Once this has been received, our Claims Team will be able to review the documentation and consider the matter in more detail, including any assistance that may be available under your policy.
Kind regards,
Arc Legal Group
The efficiency of the service I have…
The efficiency of the service I have received to date has been very good.
12 August 2026
Reply from Arc Legal Group
Dear Colin,
We're delighted to hear our service efficiency met your expectations. Thank you for your positive feedback!
Arc Legal Group
Answers given
They gave me most of the answers I was looking for and hopfully will be helping me further with my case.
10 August 2026
Reply from Arc Legal Group
Dear Mr. Ashworth,
Thank you for your positive feedback. We are pleased to know that we were able to provide you with the information you needed and that we can continue to assist you with your case.
Arc Legal Group
Answered the question I had without any…
Answered the question I had without any delay and sent me the application form should it be needed.
13 August 2026
Reply from Arc Legal Group
Dear Amanda,
Thank you for your wonderful feedback. We are delighted to hear that your question was answered promptly and that you received the necessary form without delay. We appreciate you sharing your positive experience.
Arc Legal Group
Reply from Arc Legal Group
Dr Dr Steele,
Thank you for your kind comments. We are delighted to hear that you found the assistance you received to be very helpful.
With kind regards,
Arc Legal Group
First contact.
My initial inquiry was dealt with effectively and politely.
I received the claim information procedure within 15 minutes of finishing my call.
This is very useful.
The ball is now in my court.
12 August 2026
Reply from Arc Legal Group
Dear Customer,
We are glad to hear our team handled your inquiry effectively and that you received the claim information quickly. We appreciate you taking the time to share your positive experience with us.
With kind regards,
Arc Legal Group
Supposed to be there to help not hinder
They made made me jump through hoops then found a way to wriggle out of helping me resolve a very important issue with a rogue builder. Not happy
19 February 2026
Reply from Arc Legal Group
Dear Customer,
We are sorry to hear about your frustrating experience and the difficulties you faced in resolving this issue. Our Customer Relations Team will be in touch.
With kind regards,
Arc Legal Group
Brianna was brilliant!
I was absolutely delighted with the advice provided by Brianna of Arc Legal. She went through my problems in an orderly and methodical fashion and answered new questions as they arose. She provided detailed information about the relevant legislation for each case and anticipated other possible scenarios beforeI raised them. I felt a great sense of relief afterwards knowing I was equipped to personally deal with different eventualities.
11 August 2026
Reply from Arc Legal Group
Dear Kitty,
We are pleased to hear about your positive experience and the valuable advice you received. We are pleased that the advice provided left you feeling well-prepared to handle future situations. We appreciate you sharing your feedback with us.
With kind regards,
Arc Legal Group
Lyn was exceptional
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much better & it made such a huge difference at such an uncertain stressful time in my life. She understood that my knowledge of the legal system & claims processing is incredibly limited & clearly outlined next steps & timescales without being at all patronising. I feel like I can actually relax a little bit for the rest of this week now.
11 August 2026
Unprompted review
Reply from Arc Legal Group
Dear Sophie,
We are so glad to hear we were able to provide you with such a reassuring and helpful experience during a stressful time. It's wonderful to know that Lyn helped you to feel more at ease. We appreciate you sharing your lovely feedback.
Kind Regards,
Arc Legal Group
Professional help and clear information…
Professional help and clear information that make it easy to underdtand.
8 August 2026
Reply from Arc Legal Group
Hi Lucia,
We're so glad our clear information made things easy to understand. Thank you for your kind words!
Arc Legal Group
Highly Recommended
The agent was very very polite, understanding and knowledgeable. Hard combination to find elsewhere! Top MARKS!
6 August 2026
Reply from Arc Legal Group
Hi Mazhar,
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with our agent. We truly appreciate your kind words.
Arc Legal Group
Very supportive and helpful…
Very supportive and helpful information. Listened to what I had to say
7 August 2026
Reply from Arc Legal Group
Hi Lesley,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you found our information supportive and helpful, and that you felt heard.
Arc Legal Group
Gave helpful advice which is valued.
5 August 2026
Reply from Arc Legal Group
Thank you for your wonderful feedback. We are so pleased to hear that you found our advice helpful and valuable. We appreciate you taking the time to share your positive experience.
Arc Legal Group
Absolutely shocking
Absolutely shocking. Legal cover via TSB insurance, during an extremely stressful time they just added to it. And I am still waiting for a response. Lied to numerous times, tell you they have not seen your emails that have been sent numerous times. Will be reporting to the Ombudsman & FCA.
7 July 2026
Unprompted review
Reply from Arc Legal Group
Dear EJ,
We are sorry to hear that you were less than satisfied with our services.
As your profile is anonymous, we are unable to contact you direct. We pride ourselves on the high quality standards we maintain and would welcome a further discussion with you.
Please contact the Customer Services Team by emailing customerservice@arclegal.co.uk.
Kind regards,
Customer Relations Team
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