I placed the order for the Vitra ACX Mesh chair on 20.02.2026 and received it today, 21.04.2026. Right after purchasing, I immediately received an updated delivery estimate, and in the end the chair a... See more
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See what reviewers are saying
I recently needed to get new feet for a chair I bought years ago off Archiproducts. (For medical reasons we needed to swap the wheels for solid feet). Archiproducts were incredibly helpful - th... See more
Company replied
I placed an order on 29 November (black friday). It was supposed to arrive at the beginning of January (I was counting on this delay). Since then they've been giving me delays, it's now March and... See more
Company replied
Have contacted them multiple times to ask them to stop sending emails and have unsubscribed from their mailing list but still getting spamed with several emailed daily. (Edit) It clearly says th... See more
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Company details
- Decoration and Interior Design Store
- Bar Restaurant Furniture Store
- Furniture Manufacturer
- Garden Furniture Shop
- Interior Designer
- Outdoor Furniture Store
Written by the company
Archiproducts.com, the most powerful search engine for architecture and design products
Contact info
Via Loiacono 20/B , 70126, Bari, Italy
- +39 0805543553
- store-support@archiproducts.com
- www.archiproducts.com
3.6
Average
818 reviews
Replied to 41% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After buying an item more than 2 months…
After buying an item more than 2 months ago, still haven't received it. Customer support only says that it's due to production delays, even though a few days before the shipping date they said everything was on schedule. Hard to believe. Only to make it worse, the last update I got from them says the item will be shipped in 40 WORKING DAYS. Absolute joke.
9 January 2023
Unprompted review
Reply from Archiproducts
Dear Customer, we are really sorry for the delay with your order. As explained by e-mail there has been a problem in the system of the producer which has caused a delay with the production of your table. As agreed, we are proceeding with the cancellation of your order and with the total refund. We really apologize for the experience you had but we also hope that you can make a new purchase and change your mind. We stay at your disposal. Best regards
Reply from Archiproducts
Dear Claudia, thank you for choosing Archiproducts.com and for sharing your experience with us. The satisfaction of our customers is our greatest result. We are at your complete disposal for any further need.
Best regards,
Archiproducts Shop Team
Order delayed
Order delayed, then further delayed and the delayed again.
The customer service takes no responsibility for it and only defer to the manufacturer or the transporter
5 January 2023
Unprompted review
Reply from Archiproducts
Dear Gilles,
We are really sorry if the production and therefore shipment of your order experienced a delay but articles like the ones you bought (a sofa and a pouf made of leather) are tailor made and therefore delays might occur during the production because of the supply of the raw materials. Anyway your order is now in transit with our specialized transporter which handles fragile and expensive articles with white gloves. I hope you can soon receive your goods and enjoy them. We stay at your disposal. Best regards
Reply from Archiproducts
Dear Customer, thanks for your positive review. What about the delivery time, your order was shipped without any delay since you made the purchase on 1st December with an estimated delivery time of 12 working days and your Ambientec | CACHALOT was shipped on 16th December. We hope that the lamp satisfied your needs and that you can find new interesting articles on our website. We stay at your disposal. Best regards
ok not very fast but definitely unique…
ok not very fast but definitely unique and special items you can get at archiproducts
2 January 2023
Reply from Archiproducts
Dear Wolodja, thank you for choosing Archiproducts and have shared your opinion. We pay particular attention to all evaluations as we constantly try to improve our service.
Best regards,
Archiproducts Shop Team
Reply from Archiproducts
Dear Joe, we are happy that your experience with Archiproducts was positive. Please continue to follow us on all our official channels so that you can receive updates about furniture and design. Best regards,
Archiproducts Shop Team
The product was nice and useful and the…
The product was nice and useful and the shipping time was OK.
20 December 2022
Reply from Archiproducts
Dear Maria,
thank you for having shared your shopping experience on Archiproducts.com and for having choosen us. The satisfaction of those who buy is our greatest result. We are at your complete disposal for any need. Soon!
Archiproducts Team Shop
Great customer service
Great customer service. Lead time was much shorter than anticipated. High quality piece.
25 November 2022
Reply from Archiproducts
Dear Iván, thank you for sharing your experience with Archiproducts. We are delighted that your customer service experience has been effective and efficient. We try our best to take care of every single order as well as reading all the evaluations that can help us improve day by day. Thanks again and see you soon!
Archiproducts Shop Team
Reply from Archiproducts
Dear Customer, thank you for having chosen us and welcome to Archiproducts. We choose every day the best brands and furniture solutions by giving importance to our customer service and delivery times. We are at your disposa. Best regards
Asked for additional 500 euros shipping after the fact!
Site ad said free shipping - bought product, but shipping was still charged. Many back and forth with customer service and they refused to refund ... not only that, eventually they contacted me and asked for about 500 euros added to get shipped because shipping costs had increased since I ordered. To put this in perspective the order was originally 680 euros including the shipping that was supposed to be free! I replied with data that shipping prices had actually decreased in the global market since I ordered and said I could wait if they needed to wait for whatever anomaly was specific to my order to change, but they just cancelled the order unilaterally.
7 December 2022
Unprompted review
Reply from Archiproducts
Dear Customer, We are really sorry for this inconvenience. As explained the Logistics Department had contacted 5 different transportation companies and the shipping costs were remarkably higher than the ones estimated when you made the purchase on line. This is due to the high volatility of the shipping costs that made them change during this period. If you need a tailor made quote with the correct shipping costs of your chairs (we still have them in stock), please do not hesitate to contact our pre-sales dpt so that we can send you an itemized list showing all costs. Best regards
Reply from Archiproducts
Dear Mojca, we are sorry to read that you were not satisfied with our service. Archiproducts staff really loves interior design and always tries to offer Customers the best service. We believe in frankness and sincerity from product selection to commercial offers, from order management to shipment and customer assistance. If you had some problems, it is important to share with us your experience since it helps us to improve and develop corrective measures. Hoping you will give us a new chance in the future.
Best regards
Archiproducts Support Team
enormous delay in delivery
Very long delivery times in general, in addition the ordered lamps were delivered 6 weeks later than announced and one of them was defective! Unbelievable, never again...
10 February 2022
Reply from Archiproducts
Dear Customer, we are sorry if the delivery times did not satisfy your expectations. Archiproducts is a reseller and we always give our Customers all details concerning delivery times and shipping information in order to avoid any misunderstanding. On 14th October we informed you that the producer still needed 10 working days for the production and in fact the shipment was organized on 26th October. What about the defective light, our customer support did not receive any claim about this issue. Please do not hesitate to contact us at store-support@archiproducts.com and explain us what happened with your light so that we can find a solution with you. We are at your complete disposal. Sincerely
If I could give these people a -1000 I would!
If I could give these people a -1000 I would.
I ordered 2 sconce lights in September, it took over 30 days for them to get delivered (which I knew because it said on the website). Once I (enthusiastically) opened them, I noticed they were crooked and also didn't like how they looked on the wall, so I initiated a return. Customer service toyed with me for over 2 months with back and forth of proof that the lights were crooked, then they told me that if the product wasn't "resellable" they wouldn't be able to accept the return and refund me.
Their website explicitly says "the Client can exercise the right to withdraw from a Purchase Contract without providing any reason (ANY REASON). This shall also entail no penalties. In order to exercise the right of withdrawal, Clients shall send a withdrawal communication within 14 (fourteen) days starting from the day the products are physically delivered to a Client."
I did as the website told, contacted them several times within the 14 days and STILL they're fighting me on the return, telling me that I can just "re align" the lights and they can't accept the return. I sent the product back regardless and disputed the charge with my bank. HORRIBLE customer service. BEWARE!
21 September 2022
Unprompted review
Reply from Archiproducts
Dear Customer, we are really sorry to read your negative review. You opened a claim with our Customer Care support concerning your lamps and asked us to use the right of withdrawal for the lamps since they were not straight. We explained you that Customers can use the right of withdrawal when items are in perfect condition. You told us that the lamps were defective and, in this case, a return can not be authorized. Even if we explained you that in case of a defect or a damage, procedures are different, you sent the lamps back to our legal office instead of our warehouse. This action causes huge problems with customs clearance because of the payment of duties and taxes for import from US. When Customers make a purchase, they have to carefully read Terms and Conditions of a company in order to follow correct procedures in case of damaged goods, defective goods or the request of a return since each case follow a different process. I hope you can understand it and find a solution with our Customer Care support. Best regards
orders were repeatedly delayed and the…
orders were repeatedly delayed and the customer support was really bad.
1 November 2022
Reply from Archiproducts
Dear Customer, we are really sorry to read your negative review. What about the delay, items bought on our website are not in stock and therefore some delays during the production might occur. What about the issue you had with your lamp, our Customer support offered you a solution for the issue and we are waiting for your response to proceed. We stay at your disposal. Best regards
Helpful support and staff
overall mine experience is positive even though one of the products came broken but your staff is currently working on getting a replacement before the installation date.
30 October 2022
Reply from Archiproducts
Dear Customer, thank you for sharing your experience with our support team. We work hard to best represent Archiproducts and all the brands and designers on the site. We remain at your disposal on all assistance and support channels. Soon
we were pleasantly surprised as the…
we were pleasantly surprised as the shipment arrived early and the shipping was fully documented.
3 October 2022
Reply from Archiproducts
Dear Customer, thank you for having chosen Archiproducts and shared your review. We pay particular attention to all evaluations and we constantly try to improve our service. Soon
Reply from Archiproducts
Dear Customer, thank you for having shared your shopping experience on Archiproducts.com and for having choosen us. The satisfaction of those who buy is our greatest result. We are at your complete disposal for any need. Best regards
I order a lamp and it come damage…
I order a lamp and it come damage (broken) so i send e-mail and they respond they will refund me but i need to send the item back. After that i send 2-3emails trying to GET a info how can i free return the damage item because IT come broken without any safety papers to protect the item so its their fault. They didn’t respond and i thank That’s very unprofessional!!they dont have any return police on damage product and i need to bear the costs of returns!! Never again will i order a product from this website!!!!!!!
3 October 2022
Reply from Archiproducts
Dear Tomislav,
We apologize for the inconvenience caused. Damaged products shall not be returned, as described in our terms and conditions of sale. At our discretion, we can propose a replacement or a refund, and your case you have been informed last week that your order was canceled and refunded.
With regards of the damaged article, unfortunately our carrier does not offer a disposal service, so we have asked you to send us a signed document to declare that you have received a damaged article and you will dispose of it as this would be necessary for us to open a claim with the carrier that would help us cover the costs of the refund.
We thank you for your precious cooperation and hope we have clarified the points mentioned in your negative review.
Best regards,
Archiproducts Shop Team
Reply from Archiproducts
Dear Customer,
We are really happy that the lamp you bought and received satisfied your requests! Our pre-sales dpt is at your complete disposal in case you need support for a next purchase and our after sales dpt is also available for any further requests concerning your order. We hope you can be our Customer again! Best regards. Archiproducts staff
Reply from Archiproducts
Dear Customer, we are really happy to read that the you received your article promptly and that it satisfied your needs. I hope you can find new items on our website and that you can be our Customer again. We stay at your disposal. Best regards. Archiproducts staff
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