Archers Sleepcentre Reviews 

16,165
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, friendly, and wonderfully patient during store consultations. Consumers truly appreciate the relaxed atmosphere in the store, as assistants provide helpful guidance without applying any pressure to buy. People also note the great selection of beds, mattresses, and chairs available to test out in store. Reviewers describe how wonderfully easy and smooth the entire purchasing process is from start to finish. Some reviewers were happy with the clear explanations and detailed professional advice given regarding the different product options available.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their extensive product knowledge and... See more

Product

Users describe positive interactions with product, expressing overall satisfaction and delight with their new... See more

Service

Consumers find service to be exceptionally positive, praising staff for being helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional support and... See more

User experience

Clients share positive opinions on user_experience, highlighting a relaxed and low-key shopping process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Archers in Auldhouse Retail Park to look at beds. Ian was friendly, helpful and knowledgeable. No pressure whatsoever. Delivery team arrived within given time frame. Goods delivered to ro... See more

Company replied

Rated 5 out of 5 stars

We arrived and were met by Jim Burleigh who talked us through the differences in beds, storage and mattresses. Jim was extremely helpful and was happy to leave us alone to decide what we wanted. We... See more

Company replied

Rated 5 out of 5 stars

The sales person, Steven, was very helpful, listened to what we were after, explained what was available in store. We had seen a possible bed online and he took us through the process of placing the o... See more

Company replied

Rated 5 out of 5 stars

We visited to Ayr Showroom recently to purchase a king-size bed, having received a brochure with our mail. Once we had looked at the beds we wanted we were approached by Salesman Andrew Gulbis -... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store
  6. Living Room Furniture Store

About Archers Sleepcentre

Written by the company

Archers Sleepcentre Trustpilot Reviews

BED FRAMES
MATTRESES
ADJUSTABLE BEDS
BEDROOM FURNITURE
DIVAN BEDS
IN STOCK & READY TO GO

Why Choose Archers?

Archers Sleepcentre has bed stores located across Scotland and an e-commerce operation that delivers throughout the UK.

Our website offers a huge choice including many difficult to find beds, eg reinforced beds, waterproof mattresses, 3ft 6 beds and especially low divan bed bases. If you can't find what you are looking for please do contact our tele sales team either by phone or Live Chat.

Our showrooms are large and most of our stores have their own warehouse where you can collect your order and buy a bed and take it away today. There are over 5000 products on our website - not all on display in our showrooms - but most times we can show you a similar product to help you choose.

We offer up to 4 years interest free credit and a UK-wide 2 man delivery service including to the Scottish Islands and other remote locations.

Come and visit us today. Wide choice - Up to 4 Years Interest Free Credit - Beds to take away Today

Written by the company

Deliveries
We offer a UK wide delivery service
Flexible Payment Options
Up to 4 years interest free credit

Price Match Promise

Be assured you have the best price

We promise to try and match the best price you can find.

Contact info

4.9

Excellent

TrustScore 5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(16,165)

2,617 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Great company to deal with. Mattress arrived next day, driver carried it upstairs for my mother. Good experience after being let down by the previous company. Would definitely recommend. Thanks

20 August 2026
Unprompted review
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your review.

We are delighted to hear your mattress arrived the next day and that our driver was able to help by carrying it upstairs for your mother. It is especially pleasing to know you had a positive experience with us after being let down elsewhere.

Thank you very much for your recommendation.

Kind Regards
Archers Sleepcentre

Rated 5 out of 5 stars

So nice to have a staff member to help

So nice to have a staff member to help, and someone knowledgeable.

19 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your review.

We are pleased to hear you received helpful and knowledgeable service from our team. We appreciate your kind feedback, it really does mean a lot to our team.

Best Regards
Archers Sleepcentre

Rated 5 out of 5 stars

Our experience at Archers !!

We had a very nice guy called Stuart, he was friendly, informative and helpful with our order……
MRS J Miller

18 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Mrs Miller,

Thanks for taking the time to leave us a 5 star review.

We are pleased to hear Stuart was friendly, informative and helpful while assisting you with your order. We will be sure to pass your kind comments on to him.

We hope to welcome you back again in the future.

Best Regards
Archers Sleepcentre

Rated 5 out of 5 stars

Brenda was amazing and very…

Brenda was amazing and very knowledgeable about mattresses. A true asset to your team !

15 August 2026
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Reply from Archers Sleepcentre

Hi Alison,

Thank you for taking the leave a 5 star review.

We are delighted to hear Brenda was so helpful and knowledgeable when assisting you with your mattress. Your kind comments are greatly appreciated and we will be sure to pass them on to Brenda.

Warm Regards
Archers Sleepcentre

Rated 5 out of 5 stars

Recent Bed Purchase at Ayr

We visited to Ayr Showroom recently to purchase a king-size bed, having received a brochure with our mail.
Once we had looked at the beds we wanted we were approached by Salesman Andrew Gulbis - making polite, timeous inquiries.
He showed us available fabrics and sowed us where these were on display.
We were left to mull over our options and proceeded with the purchase.
The process was relaxed and low key - which was what we wanted and would thank Andrew for his knowledge and professionalism.
We were also offered an option for the bed to remain in storage until we prepare the room for this and we were advised of the bed assembly service which we took.

10 August 2026
Unprompted review
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Robert,

Thank you for taking the time to share your review.

We are delighted to hear you had such a positive experience at our Ayr showroom and that Andrew was able to offer helpful advice while giving you the time and space to consider your options. It is great to know his knowledge and professional approach made the process relaxed and straightforward.

We are also pleased that our storage and assembly services were helpful while you prepare the room for your new King Size bed.

Best Regards
Archers Sleepcentre

Rated 5 out of 5 stars

Was looking for a new pillow

Was looking for a new pillow. Assistant talked me through the various options and even suggested lying on a bed with the pillow to see how it felt underneath my head. I am delighted with my purchase.

18 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your review.

It is great to hear that our assistant talked you through the different pillow options and gave you the chance to try one properly before making your choice.

We are delighted that you are happy with your purchase.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Great service from Archers Glasgow

Brenda from your Glasgow Auldhouse Rd branch helped us place our order. She was extremely helpful and friendly and provided great advice when selecting a bed for our granddaughter. The delivery team were also excellent.

10 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Martin,

Thank you for taking the time to share your review.

We are really pleased that Brenda was so helpful and friendly and was able to offer useful advice when choosing a bed for your granddaughter.

We are also glad to hear that you were happy with the delivery team.

Kind regards,
Archers Sleepcentre

Rated 1 out of 5 stars

Zero score all day

If there was an option for a 0 score i would. we placed an order in good faith for an ottoman bed and mattress to be delivered and fitted. Paid £600 deposit. 2 weeks later they called to say they did not have any fitters but would send a shop worker who in his own words was "im too old to do this now" to try and build on a saturday night another 3 weeks later. we wanted it fitted properly and safely, by professional tradesmen and after discussing this we decided to not go ahead with the order due to their change of contract with us. They are now refusing to refund us and we will go through the proper channels to have this back. we cannot afford to lose this money. Their manager called to offer no help or acknowledgment

19 August 2026
Rated 5 out of 5 stars

Mark was very very helpful and got us…

Mark was very very helpful and got us our bed sorted with minimal hassle.

11 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Nancy,

Thank you for the five star review.

It is great to hear that Mark was so helpful and made getting your new bed sorted simple and hassle-free.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Cambell was very knowledgeable and…

Cambell was very knowledgeable and friendly, he ran me through the different products most suited to my needs and price range

18 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Claire,

Thank you for taking the time to share your review.

We are delighted to hear that Cambell was knowledgeable and friendly and took the time to talk you through the different options to find products that suited both your needs and your budget.

Kind regards,
Archers Sleepcentre

Rated 3 out of 5 stars

DO NOT ORDERCON PHONE

THE DELIVERY PEOPLE WERE EXCELLENT AND COURTEOUS I ORDERED ON PHONE AS AM DISABLED JUST CONFUSING AND DID NOT UNDERSTAND MY BILL HOWEVER ALL OK IN THE END

10 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Jean,

Thank you for taking the time to share your review.

We are really pleased to hear our delivery team were excellent and courteous.

We are sorry there was some confusion with the order and billing over the phone but glad everything was sorted out in the end.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Great service

Great service. Colleague had good knowledge & explained process well.

9 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your review.

We are pleased to hear you received great service and that everything was explained clearly throughout the process.

Kind regards,
Archers Sleepcentre

Rated 4 out of 5 stars

A good night sleep 😴

Shop assistant very helpful and friendly. Mattress arrived quickly and delivered on time,

6 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Caroline,

Thank you for taking the time to share your review. We are pleased to hear our team were helpful and friendly and that your mattress arrived quickly and on time.

If there is anything we could have done to make your experience a 5-star one, please let us know.

Kind regards,
Archers Sleepcentre

Rated 4 out of 5 stars

Easy to use

Easy to use, walked in , staff greeted
me showed me what i was looking for went to warehouse at the back an collected my purchase easy peasy 👍

16 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Stuart,

Thank you for taking the time to share your review.

We are pleased to hear everything was quick and easy, from being greeted in store to collecting your purchase from the warehouse.

If there is anything we could have done to make your experience a 5-star one, please let us know.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Ian was fantastic ( the Inverness guy)

Ian was fantastic ( the Inverness guy)
He showed me all of the recliner chairs explaining the various controls etc and was very patient and knowledgeable of the products answering questions etc
Would Definately recommend archers for recliner chairs

11 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Heather,

Thank you for taking the time to share your review.

We are delighted to hear Ian was so patient and knowledgeable and took the time to explain the different recliner chairs and controls clearly.

We really appreciate your recommendation.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Staff member was very helpful and…

Staff member was very helpful and experienced in his knowledge of products

17 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Mrs Robertson,

Thank you for taking the time to share your review.

We are pleased to hear our staff member was helpful and able to provide knowledgeable advice on our products.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

We arrived and were met by Jim Burleigh…

We arrived and were met by Jim Burleigh who talked us through the differences in beds, storage and mattresses.
Jim was extremely helpful and was happy to leave us alone to decide what we wanted.
We purchased a new bed without going anywhere else down to the professionalism shown and advice.
Would highly recommend.

17 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Paul,

Thank you for taking the time to share your review.

We are delighted Jim was so helpful in explaining the different bed, storage and mattress options, while also giving you the time and space to make your decision.

It is great to hear his professionalism and advice gave you the confidence to place your order with us and we really appreciate your recommendation.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Great experience

Great experience! Tom our salesperson was very helpful without being too much! He was very knowledgeable too. We will be back for our next rooms mattresses. Thank you!

16 August 2026
Unprompted review
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Paula,

Thank you for taking the time to share your review.

We are delighted Tom was helpful and knowledgeable, while giving you the space to make the right choice.

It is great to hear you had such a positive experience and we look forward to you shopping with us again soon.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Excellent Staff

Anthony’s knowledge of the different types of mattress was excellent. Was able to help us find a deal that suited our budget and made sure that it would be delivered within our tight timeframe by contacting the warehouse.

10 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Mr McNeill,

Thank you for taking the time to share your review.

We are delighted Anthony was able to use his knowledge to help you find the right mattress and a deal that suited your budget.

It is also great to hear he went the extra mile by contacting the warehouse to help meet your delivery timeframe.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Well done all.

The professionalism and knowledge of your staff member Allan Mclay was second to none.
I was looked after very well and everything about the sale was explained in detail.
Well done all.

16 August 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Steve,

Thank you for taking the time to share your review.

We are delighted Allan provided such professional and knowledgeable service and took the time to explain everything clearly throughout the sale.

It is great to hear you felt so well looked after.

Kind regards,
Archers Sleepcentre

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