No refund after 1.5 months. Emails ignored
I requested a refund of my unused climbs in a 10-climb pack following the closure of Arch North and Arch Acton. I requested this on 29th Jan, and on 31st Jan they said the refund should arrive shortly. Now, nearly a month and a half later the refund has still not arrived and they have ignored 2 emails I have sent in the meantime asking why it has not arrived yet.








