Great customer service Thank you Zoe for helping me sort out my own mistake! Clear communication on how to resolve the issue, great job.
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Been ordering from AquaVape for a while and never had an issue but this time the order never arrived. I reached out to support who were fantastic (Thanks Zoe) and a new order was shipped with guarante... See more
Quick turnaround on delivery during bank holiday. Excellent price for a huge bundle offer on the click & vape. Set up took approx 30seconds. Great flavour. Compact enough to tuck into my pocke... See more
I like this product. I’ve been vaping over 2 years, helped me give up the cigs after I got a diagnosis of lung cancer. The world of vaping has become much more complicated in the last couple of years... See more
Company replied
Company details
Information provided by various external sources
Aquavape is your online vape store for the supply of UK based e cigarette liquid, vaping supplies, liquid mixes and vaping accessories. Click now for more info.
Contact info
Manchester Road, BL2 1ES, Bolton, United Kingdom
- www.aquavape.co.uk
Great customer service
Great customer service
Thank you Zoe for helping me sort out my own mistake! Clear communication on how to resolve the issue, great job.
13 April 2026
Unprompted review
Great support experience
Been ordering from AquaVape for a while and never had an issue but this time the order never arrived. I reached out to support who were fantastic (Thanks Zoe) and a new order was shipped with guaranteed next day delivery at no additional cost.
9 April 2026
Unprompted review
Easy and quick
I have used Aquavape for 4 years and usually bought in local shops. But using the app has been a delight. Fast responses and deliveries and so easy to use. Keep up the good work team.
11 March 2026
Unprompted review
Reply from Aqua Vape
Thank you so much for your wonderful review and for being a loyal AquaVape customer for 4 years!
We’re thrilled to hear that you’ve found our app easy to use and that our team has been able to provide fast responses and deliveries. Your support truly means the world to us, and we’ll keep striving to make your experience even better.
Thanks again for your kind words. Here’s to many more seamless vaping moments!
The Aquavape Team
Support was fast and easy
Support was fast and easy. And I've used Aqua Vape for years. Always delivered quickly and ontime, competitive prices. All round good service.
12 January 2026
Unprompted review
Reply from Aqua Vape
Thank you for your kind words and for being a loyal AquaVape customer over the years!
We’re glad to hear that our support has been fast and easy, and that our deliveries and pricing have met your expectations. Your feedback means a lot to us, and we will continue working to provide the best service possible.
The AquaVape Team
Do not order from these they are big…
Great prices always have great deals good customer service
Would highly dmrecommend
19 December 2025
Unprompted review
Reply from Aqua Vape
Thank you for your kind words and recommendation. We’re delighted to hear that you appreciate our prices, deals, and customer service. Your support means a lot to us, and we look forward to continuing to provide you with a great experience.
The AquaVape Team
Great choice of products
Great choice of products, fair prices, free delivery over £20 and super fast delivery. What more could you want 😊😊
9 November 2025
Unprompted review
Reply from Aqua Vape
Thank you for your fantastic review!
We’re thrilled to hear that you enjoy our product selection, fair prices, and fast delivery. Your feedback is greatly appreciated, and we look forward to continuing to provide a great experience.
The Aquavape Team
Great service
Have ordered from this company a few times now whilst that had promotions on for there vape kits and pods , website very easy to use , good pricing whilst they have had promos on , only need to spend over £10 to get free delivery , the last few times received my orders within 2/3 days from placing order , send the items packaged in bubble wrap envelopes which is great as they don’t get damaged . Will be ordering from again in the future happy with service so far
9 October 2025
Unprompted review
Reply from Aqua Vape
Thank you for your detailed and positive review!
We’re delighted to hear that you find our website easy to use, enjoy our promotions, and appreciate our fast, secure delivery. Your support means a lot to us, and we look forward to providing you with the same great service on your future orders.
The Aquavape Team
Great prices and great service
Bought a few vape kits from here and replacement coils. Best prices going! I will keep coming back. Thanks!
10 April 2024
Unprompted review
Reply from Aqua Vape
Thank you for your kind words!
We’re thrilled to hear that you’re happy with our prices and service, and we look forward to welcoming you back for your future orders. Your support means a lot to us.
The Aquavape Team
Exemplary Service
Bought Heets and Terea for IQOS. Absolutely knockout price and next day delivery for Northern Ireland which most business cannot or refuse to do. An absolutely fabulous and immaculate experience. Can not recommend highly enough.
8 February 2024
Unprompted review
Reply from Aqua Vape
Thank you for your fantastic review!
We’re thrilled to hear that you had a great experience with our pricing and next day delivery to Northern Ireland. Your kind words mean a lot, and we look forward to continuing to provide you with the same high level of service.
The Aquavape Team
Was the best place.
Was the best place to go for my kits and coils and was going to order lots of juices. Now I can't get my kits or coils only the more expensive Smok V2 coils £14 going to shop local now. They can't even be bothered to put which coils to match the kits.
Went to buy 3 different makes they stop me saying shop for others.
Like they want to go bust or something.
13 March 2023
Unprompted review
Reply from Aqua Vape
Thank you for your honest feedback, We appreciate your time on this matter.
We’re sorry to hear about the difficulties you experienced finding the kits and coils you needed. We are continually reviewing our stock and product listings to make it easier for customers to find compatible items, and your comments help us improve this process.
We appreciate your support in the past and hope to make your future experience with us smoother.
THESE LEAKE
Almost every time i have purchased any of their products, the have leaked and are empty before I even open the packet. DO NOT BUY!!!
23 February 2023
Unprompted review
Reply from Aqua Vape
Hi David, please contact cs@aquavape.co.uk with your order number so we can get this investigated for you.
Don’t order from them if you are outside UK
I made an order (#204333) on November 16th with no updates for days on the shipping status, and after 2 emails they reply me back after more than 2 weeks, saying that that was not possible to ship to my country (that initially was included in their list) and they give me back a partial refund.
They haven’t charge me back the 10£ of shipping cost, for their mistake!
15 November 2022
Unprompted review
Reply from Aqua Vape
Thank you for sharing your experience. We sincerely apologize for the issues you faced with your order and understand how frustrating that must have been. Since then, we have made significant improvements to our international shipping processes, communication, and refund procedures to ensure this does not happen again.
We truly appreciate your feedback, as it has helped us provide a better experience for all our customers.
The Aquavape Team
Gave up the smelly Marlboro Lights for this vape juice.
I like this product. I’ve been vaping over 2 years, helped me give up the cigs after I got a diagnosis of lung cancer. The world of vaping has become much more complicated in the last couple of years and I cannot pretend that I understand much about the systems used to guide Vapers about the range of liquids or the kit needed, it’s all still a mystery. But I’m happy with these replacements for my smelly old Marlboro Lights and I hope you find this review helpful!
10 November 2022
Unprompted review
Reply from Aqua Vape
Thank you for sharing your experience and kind words!
We’re so glad to hear that our products have helped you make the switch from cigarettes and that you’re happy with your vaping journey.
I hope you are doing well and if you ever need anything even a quick chat, please do not hesitate to reach out!
Your feedback is very much appreciated, and we hope to continue supporting you with quality products and service.
The Aquavape Team
Easy website to use
Easy website to use
Fast delivery
Easy payment.
Great Clearance sales 😁
Downfall - No Paypal
17 October 2022
Unprompted review
Reply from Aqua Vape
Thank you for your positive review!
We’re glad to hear that you find our website easy to use, enjoy our fast delivery, and appreciate our clearance sales. Your feedback means a lot, and we look forward to continuing to provide a great experience.
The Aquavape Team
NOT WORTH ONE STAR.
NOT WORTH ONE STAR.. SENT A VAPE BACK I HAD ONLY HAD A WEEK OR SO AND IT STOPPED CHARGING. RETURNED AT MY EXPENSE AND THEY EMAILED BACK TO SAY THE CASING WAS DAMAGED AND THEY WILL NOT TEST IT FOR THAT REASON. NO WAY WAS THAT CASING DAMAGED ! IT WAS JUST AN EXCUSE NOT TO REFUND ME OR SEND ME A REPLACEMENT. WHY WOULD I HAVE GONE TO ALL THE HASSLE OF EMAILING AND PAYING TRACKED POSTAGE RETURNING IT IF IT WAS DAMAGED BY ME ? IT WASNT CHEAP AND I WILL NEVER BUY FROM THEM AGAIN! BUYERS BEWARE !
UPDATE20/08/22
As promised I was sent a replacement vape within the week.
Thank you for your assistance AquaVape. Appreciated!
6 September 2022
Unprompted review
Reply from Aqua Vape
Good afternoon. Thank you for taking the time to write a review. I am aware of this situation; I am also aware that you did not purchase your device through us directly and we were unable to confirm a purchase date. Nor did you provide a proof of purchase upon returning your device to us. We require this information to confirm whether your item(s) are still covered by the manufacturer's warranty - which is six months from date of purchase.
Having said this - We always aim to provide excellent customer service standards and if you wish to visit our website at aquavape.co.uk and create yourself as a user. I will happily raise an order for a free issue device for you. Once you have created yourself as a user please get in touch with our office and we can arrange a replacement device.
You can't beat Aquavape for service and quality!
After a hiccup which I unfortunately created myself due to parental controls on my PC, a staff member at Aquavape swiftly advised of my problem and I can once again place orders for my Vape liquids. Aquavape is excellent at keeping customers informed via email of offers/products available, the products are great and very quickly and securely delivered. A very well-deserved 5 stars.
18 August 2022
Unprompted review
Don’t get disposable Ecigs aquavape
Can’t knock the eliquids but the disposable ecigs are terrible, don’t last at all. Only got a disposable one for when my e-cigarette in charge every other day for a few hours. Not a heavy smoker either lasted one and half times. Hardly any puffs at all maybe 50 at most for a fiver for what’s on market I did expect a bit better to be honest. Disappointing
8 August 2022
Unprompted review
Reply from Aqua Vape
Thank you for your feedback.
We’re glad to hear you enjoyed our e-liquids, but we’re sorry that the disposable e-cigarettes did not meet your expectations. Please note that we no longer stock disposable products due to the UK issued ban on Disposable Vapes and now focus on refillable kits and e-liquids to provide a better and more consistent experience for our customers.
We appreciate your comments, as they have helped us improve our product range and service.
The Aquavape Team
Aquavape is the only place for me
Aquavape is the only place for me. The service and quality of the products are first class, I would definitely recommend them
31 July 2022
Unprompted review
Reply from Aqua Vape
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with both our service and the quality of our products. Knowing that AquaVape is your go to and that you’d recommend us really means a lot.
We look forward to continuing to provide the first class experience you’ve come to expect.
The Aquavape Team
100% reliable
Have ordered for a few years from Aquavape, reliable very quick delivery and discount vouchers. Won’t buy anywhere else
25 July 2022
Unprompted review
Reply from Aqua Vape
Thank you so much for your continued support over the years!
We’re thrilled to hear that you find our service reliable, our delivery quick, and our discount vouchers helpful. It means a lot to us to have loyal customers like you, and we’re delighted to know we’re your go to for all your vaping needs. We look forward to keeping up the service you love for many years to come.
The Aquavape Team
Absolutely 100% highly recommended
Absolutely 100% highly recommended. Speed of delivery was very fast, very well packaged and the product itself was much better than expected
27 May 2022
Unprompted review
Reply from Aqua Vape
Thank you so much for your amazing review.
We’re thrilled to hear that your order arrived quickly, was well packaged, and exceeded your expectations. Knowing that our products and service have made such a positive impression means a lot to us. We truly appreciate your recommendation and look forward to providing you with the same high-quality experience in the future.
The Aquavape Team
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