AquastoreXL Reviews 1,658

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First time purchasing from the shop. I bought an Eheim water circulation pump and an aquarium vacuum. Was surprised at how quickly my order came. I think it arrived the next day (okay, we're only in B... See more

Company replied

Rated 5 out of 5 stars

Easy shopping experience even as a person not speaking dutch at all. Many safe payment options. The delivery was very fast and I got my products perfectly packaged. I will buy from this shop again for... See more

Rated 5 out of 5 stars

excellent service and good products I bought a couple bags of soil and the aqua store’s tool set, it arrived well packed, was shipped the day of (I placed my order before 16:00) and it is all of... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect shop

Perfect shop, anytime again. Thanks a lot girls and guys

17 February 2026
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

Thank you so much for your kind words! We’re delighted you had a great experience and look forward to welcoming you again soon.

Rated 1 out of 5 stars

Niks was goed: very bad products, customers support and communication

Niks is goed gegaan. Products was on stocks online, i ordered and I had to wait to they got them.
Products were NOT the same and they Were open, powder was in the cartons.
Customers service tried to convince the accept them, saying they were the same Products.. No they were not the same...
I
I had to start a refund procedure through their website and the waiting for more than 3 months for my money.
The were claiming they never received the product back, once received the will examine them hahaha, please notice my complaint their Products were open, what do they want to examine???? Hahaha
Acoording to Aquastore i need to start a search.
I had to contact DHL myself we all know how difficult is to find information thorugh DHL, another bad company i found out then.
However, DHL said its a refund product so AquastoreXL should start the serech and not me, this store told the opposite.
When I called them and said what DHL said.
Aquacellstore took another week to say we refund while we haven't received the products just b3cause we appreciate our 10 years long relationship hahaha...
Please till Aquastorexl.nl, it ends here due to thier lack of respect, zero help and untrustable behaviour.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Great online shop

I have purchased a couple of times with this website. There quick and have good stuff for great prices. Very happy with this online store and would recommend it to everyone.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Life plants, aquarium products

I’ve made multiple purchases from AquastoreXL, including live plants, and I couldn’t be happier with my experience! Every order has been exceptionally well-packaged, ensuring that everything arrives in perfect condition. The live plants were vibrant and healthy, clearly handled with care. Delivery is always fast and reliable, making the entire process seamless. AquastoreXL consistently exceeds my expectations, and I highly recommend them to anyone looking for quality aquarium products!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Good first-time experience

First time purchasing from the shop. I bought an Eheim water circulation pump and an aquarium vacuum. Was surprised at how quickly my order came. I think it arrived the next day (okay, we're only in Belgium, but still). Got a nice discount on my first order too for signing up. Will order again.

7 April 2025
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

Thanks so much for your kind review! We're glad your order arrived quickly and that you enjoyed the discount. Looking forward to your next visit! 😊

Rated 5 out of 5 stars

Great webshop

I would definitely recommend the website.
The customer support is extremely responsive and helpful. 1 item was missing from my order, which was sent to me afterwards without request, even though it was a 2.59 EUR item. Such a positive attitude is rare in today's world. The other items ordered were of good quality, properly packaged (including live plants) and delivered quickly.

11 March 2025
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

Thank you for your kind words! We're glad you had a positive experience with our customer support and fast delivery. We appreciate your recommendation and hope to serve you again soon! 😊🌿

Rated 5 out of 5 stars

Great service

Great service and very fast shiping. Thank you!!!

29 November 2024
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

We appreciate your feedback! Thank you!

Rated 5 out of 5 stars

Excellent service

Simple ordering, delivered on time.
Excellent service- will use again soon.

18 November 2024
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

Your satisfaction means a lot to us, and we can't wait to assist you again soon!

Rated 5 out of 5 stars

aquascape tools

Fast shipping of aquascape tools. Quality is good. Very happy.

4 October 2024
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

Your feedback means a lot to our entire team, thank you!

Rated 5 out of 5 stars

excellent service

excellent service and good products

I bought a couple bags of soil and the aqua store’s tool set, it arrived well packed, was shipped the day of (I placed my order before 16:00) and it is all of good quality.

I recommend and will by again from this store (:

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Shipping fast !

25 January 2024
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

Beste Ciske,
Bedankt voor uw review. We lezen graag dat u tevreden bent over AquastoreXL.
Hartelijk dank en tot ziens bij een volgende bestelling!

Rated 1 out of 5 stars

bad communication bad customer service

First I ordered an item that was in stock on the website, this was on a Monday, now Sunday and still not received, ordered decorations on a Tuesday next day delivered, no communication why delayed/not received first article, now waiting on plants with no idea when they will be delivered

16 October 2023
Unprompted review
AquastoreXL logo

Reply from AquastoreXL

Dear Lee,

We're sorry to hear that you're not satisfied with our service. We would like to get in touch with you to work together on finding a satisfactory solution. Your opinion is important to us, and we're eager to explore how we can improve. We look forward to hearing from you!

Rated 5 out of 5 stars

Perfect shopping experience

Easy shopping experience even as a person not speaking dutch at all. Many safe payment options. The delivery was very fast and I got my products perfectly packaged. I will buy from this shop again for sure, can clearly recommend.

9 November 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look