On Friday 20/09/19 my 35 years old…
On Friday 20/09/19 my 35 years old daughter and myself went into this shop, we live separately and each own a 4ft aquarium and have done far several years, I spent over $88 and she spent in excess of $127, the male Asian owner convinced her to buy a bag of a special mixture of things which he makes himself, which when added to the external filter was guaranteed to give crystal clear water overnight it cost her $25, in the morning when she got up her tank was murky and has a black coating over her substrate, upon removing the bag from the filter she realised he had bagged up charcoal which on it's own is very cheap about $4 per 200 grams, she contacted him via his Facebook page showing him pictures of the mess it had made, he said it had never happened before and that he would refund the money, and to bring it back when she was up their next time. She was not in a hurry as she was busy cleaning up the mess it has made,. Meanwhile one of the items I had bought, an internal filter, Petworx WXI-1300 for $37.95 had been in my tank for four days. The tank is situated near my lounge suite, I was having a cuppa when I heard a noise coming from the filter, I promptly got up and removed the filter from the tank and went to the kitchen to see what was going wrong, as I removed the canister from the motor it's impeller also came out on top of the canister followed by a small piece of plastic rod. I looked at the bottom of the motor and saw the other half of the rod still were it should have been in the motor, so obviously it was a faulty device, as I needed the filter I asked my daughter to please take it back to the shop, Aquarium World Wingfield Adelaide SA, and she could also get her refund at the same time. He was extremely rude and wanted to give her store credit for her $25, she insisted on a refund as she had no interest in buying anything else from that shop. Now when it came to my product issue, and as in all my years of ownership of aquariums I had never had that issue with a filter before, I lost confidence in the product so I wanted a refund as the item was clearly faulty. He flat out refused to refund or exchange it for another filter, in fact all he was prepared to do was given me $18 store credit, I also did not want anything else from his shop especially at a loss to me of $20. He gave her the contact number of his distributor and said to contact them as I according to him had "tampered" with the product. So now I'm accused of lying and deliberately breaking my own brand new filter, which I desperately needed, when my daughter phoned me from the shop to ask what I wanted to do, I opted to get the broken filter back. Upon receiving it back and with the phone number of the distributor I called them only to find out that he had already contacted them, telling them that I had tampered with it. Fortunately after speaking to a lovely lady and explaining the situation she was able to replace the impeller shaft, I wasn't aware that the shaft came out of the motor. This shop is is fantastic when you're shopping, but if you have an issue they become hostile and blame you for the issues. I'd never go their again, mainly all salt water fish anyway, extremely poor range of cichlids which he is not to knowledgeable of. His advice is also self serving, in that he steers you towards items he makes himself.