Aqualisa Showers Reviews 

Great experience on phone. Quickly understood the issue and got me booked in with an engineer. Highly recommended.

I would have given 5 stars, Beth, customer services was very good, however, having called to request an engineer to a shower installation completed this morning, and an issue with the processor, the earliest appointment was in 19 days, I explained we are currently 4 adults and a baby with no shower. Perhaps I was expecting too much, anyway look forward to using our new shower at the end of August.

First class customer service, parts arrived the next day. Thanks Dan

Jenifer was amazingly helpful, part arrived and fitted and shower working again!! I could not be more thrilled at the customer service I have received. Thank you Jenifer and Aqualisa for such a stress free experience.

Helpful friendly and professional service with speedy resolution

Very informative & booked for engineer to attend

Although only at the ordering stage, contact with the company so far has been first class. Linzi was charming and a pleasure to do business with, explaining everything about shower units, very knowledgeable.

How refreshing - customer service at its best! I spoke to both Teresa and Richard who were so helpful and resolved the issue in a friendly and efficient manner. Unfortunately, I mistakenly ordered the wrong part but Richard sent me a return label (no postage to pay) to send it back and immediately ordered the correct part for me, which has since arrived and my shower's as good as new again. Just waiting for the refund on incorrect part to land in my bank account but I'm sure it's on its way 😊. Thank you Teresa and Richard - you should be cloned to other companies to show how customer service should be done 😀

Getting through by phone impossible. So impressed by speedy return call after emailing. Operative helpful all round.

I telephoned Customer Service about my Shower Controller. It had a couple of issues and I explained the issues to Jenifer. She listened carefully what I had to say and she said that she would arrange for a replacement item to be posted to me. The replacement item arrived the following day. So I was delighted with the service that I received, and would recommend Aqualisa Showers to friends and family. Thank you very much.

An absolute first class customer service. So friendly, professional and extremely understanding.

Fast and efficient delivery of parts.

Aqualisa showers are designed to fail after 2 years.

Aqualisa repair is to not fix, but to charge for a 100% replacement, at the original cost + fitting.

Most reviews are with the people under the 2 years, many will learn that Aqualisa is not a company they will return to for their next shower.

Mason really listened tp my queries and was able to give sensible answers to all my questions enabling me to choose which option was best for me

Great customer service. I had a call back booked, the call handler was very helpful. I was then contacted for a booking regarding an engineer visit reference a possible shower malfunction. I now await the visit and hope for a swift repair from a professional organisation.

The purchase was straight forward and fitting was booked in very quickly, great i thought, this is going to be smooth sailing! Fitter turned up with 2 parts missing and had to return on a second visit, which was pushed back a few days due the parts having not come in. Turns up on the second visit to fit the parts that weren't in the original visit only to find 1 of the parts he didn't have and was confused when i questioned it (even though he was the same fitter that had come originally)! Oh i will have to come back for that its not on my work sheet!! I wasn't happy as that meant a third day off work to fit a shower which should have only taken 1 visit to start with. Contacted customer services straight away and it took me calling them 3 times to get it resolved, part sent out next day delivery for me to get fitted by my own plumber.

Quick response to digital shower control failure - sent a replacement under warranty within a few days. Thank you

Jack was excellent. Pity he was unable to offer an appointment as none were available