I have had an excellent experience since May 2026 with Aqua Card so far. Very easy to apply, won't hurt your credit score, and it's very positive even helps to build your credit score. After applying,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My application in applying for an Aqua Credit Card was very quick and simple. The service that I have received from Aqua so far since I open the account seven or eight months ago has been excellent. I... See more
Company replied
I have been reading the reviews.I must say I cannot relate to the One star reviews as I have always found my Aqua card to be really lifesaving sometimes.I try to pay the boosted payment each month as... See more
Company replied
I joined aqua to increase my credit score Within 3 months aqua increased my credit by over double With me using it correctly and continually paying off my balance
Company replied
Company details
Written by the company
Aqua is the smart way to build better credit. We give you the power to improve your credit score backed by our expert support, personalised credit limits that can grow as we get to know you and a secure app that guides you on your credit building journey. So you can move forward with confidence, knowing you’re in safe hands. Representative 39.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply. Credit limits and score could increase with responsible account management.
Contact info
aqua Customer Services - PO BOX 173, S98 1JW, Sheffield, United Kingdom
- 0333 220 2691
- www.aquacard.co.uk
4.6
Excellent
17K reviews
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Easy to use app easy to apply for card
6 August 2026
Reply from Aqua card
Hi Lucy. We're really happy to hear that you've had a positive experience with our app and card application process, and appreciate the time you've taken to leave us a positive review!
Kind regards, Julia
Purpose fulfilled
30 July 2026
Reply from Aqua card
Hi Robert. Thank you for choosing us as your card provider - and for leaving us a positive review!
Kind regards, Julia
Reply from Aqua card
Thanks so much for your review, Jamie. We're happy to hear that you're finding your card so handy 😊
Kind regards, Julia
Reply from Aqua card
Hi Tracy,
Thank you for choosing us as your card provider and for taking the time to leave a positive review. We're excited to have you on board! 😊
Thanks,
Andy
Reply from Aqua card
Hi Haq,
Thank you so much for the positive review and 5-star rating! 😊
Thanks,
Andy
Excellent app
31 July 2026
Reply from Aqua card
Hi Jim,
We're happy to hear you're enjoying our app! Thank you for taking the time to leave us a positive review 😊
Thanks,
Andy
Always been great 💯❤️
31 July 2026
Reply from Aqua card
Hi Sammy,
Thank you for taking the time to leave a positive review. We're delighted you've had a great experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
Help with my bills
31 July 2026
Reply from Aqua card
Good morning,
Thank you so much for the positive review and 5-star rating! 😊
Thanks,
Andy
Reply from Aqua card
Good morning,
Thank you for choosing us as your card provider and for your positive review. We're pleased to have you as our customer 😊
Thanks,
Andy
Reply from Aqua card
Thanks for sharing your experience, Elaine😁 We're delighted to hear that you're satisfied with your Aqua account. Best, Sheona
no complaints the app works great…
no complaints the app works great simple and easy to navigate
30 July 2026
Reply from Aqua card
Hi Robert, we're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Sheona
Excellent and difficult
Access to statements and payments has been easy, however I have not been able to access my mobile card and couldn’t use it on holiday as planned. I could not sort the problem while there.
30 July 2026
Reply from Aqua card
Thank you for taking the time to write the above feedback, Yvonne. I'm sorry to read about the troubles you have had, and I appreciate the frustration that this has caused you. I can assure you that we're a company that prides ourselves on a high level of professional service. Please be assured that this feedback will be passed on to the relevant team for further review. Best, Sheona
Reply from Aqua card
Hi Manole,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2691 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Regards,
Rob
Score deserved
30 July 2026
Reply from Aqua card
Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Sheona
Quick and easy application process app…
Quick and easy application process app is easy to use and very helpful
30 July 2026
Reply from Aqua card
Thank you for taking the time to leave us a positive review, Simon . We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Sheona
Reply from Aqua card
Thanks for sharing your experience, Taras. We're delighted to hear that you're satisfied with your Aqua account😁Best, Sheona
I choose this score because cause when…
I choose this score because cause when I phoned for a inquiry they was very helpful
30 July 2026
Reply from Aqua card
Hi Julie,
We do aim to provide a high level of customer service, so it's great to hear you received this when contacting us. Thank you for taking the time to leave us a positive review and a 5-star rating 😊
Thanks,
Andy
Reply from Aqua card
Good morning Michael,
I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review.
Please contact us so that we can discuss your concerns in more detail. You can find details on how to contact us via our app or online by going to: Help & Support > Contact Us > Contact Details. Our contact details will also be shown on any communications received from us.
I can assure you that we're a company that prides ourselves on a high level of professional service, and I apologise if this has not been your experience.
Thank you,
Rob
All the steps so far have been easy and…
All the steps so far have been easy and well explained
30 July 2026
Reply from Aqua card
Hi Colin,
Thank you for taking the time to leave us a positive review. We're pleased you've found everything nice and easy so far, this is just what we aim for 😊
Thanks,
Andy
A little bit high apr
A little bit high apr, but I am trying to re build my credit rating. It's nice to have a backup for an emergency.
30 July 2026
Reply from Aqua card
Hi Morgan, I would like to thank you for your feedback, as we are always working to improve our services. We're glad to learn that we were able to help you build your credit score. Keep up the good work 😊Best, Sheona
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