Apprentus Reviews 

777
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

It was a pleasure having Joy teach my son Chinese. As we haven't had the opportunity to use the language much, Joy was patient and made learning the new language fun. She was very patient and well pre... See more

Rated 1 out of 5 stars

It is a terrible model for a company to spring a €40 "membership fee" at checkout. Really?! Along with a supposed, buy a pack and save message. I just went back on the site from the beginning to make... See more

Rated 5 out of 5 stars

I just had my second lesson with Phillip, my English teacher. I am delighted to have found such a good teacher on Apprentus and it was not easy for me at 77 years old! I can practice my school English... See more

Rated 5 out of 5 stars

The Best Vietnamese Teacher in Da Nang! 🇻🇳✨ If you are looking for a Vietnamese teacher who is not only highly professional but also incredibly warm-hearted, passionate, and fun to work with,... See more

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3.7

Average

TrustScore 3.5 out of 5

777 reviews

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No recent history of asking for reviews

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3.7

All reviews

(777)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Apprentus is an exceptional platform…

Apprentus is an exceptional platform for students seeking the perfect teacher for their learning needs. As someone who values personalized education, I've found Apprentus to be incredibly effective in connecting me with highly qualified teachers across a wide range of subjects.

The platform's user-friendly interface makes it easy to browse through profiles, read reviews, and compare teachers based on their expertise and teaching style. Whether you're looking to master a new language, improve your musical skills, or dive into academic subjects, Apprentus offers a diverse pool of talented teachers ready to help you achieve your goals.

What I appreciate most about Apprentus is the transparency it provides. Each teacher's profile showcases their qualifications, experience, and often includes introductory videos or sample lessons, giving me confidence in selecting the right instructor. The booking process is straightforward, and I've always received prompt responses from teachers regarding scheduling and lesson details.

I highly recommend Apprentus to anyone seeking quality education tailored to their individual needs. It's more than just a platform; it's a gateway to transformative learning experiences guided by passionate and dedicated educators. Whether you're a beginner or looking to advance your skills, Apprentus is your partner in education excellence."

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Spam

Spam
It used to be perfect company to give classes through but lately I have read some reviews claiming they have been keeping teachers’ money under unrealistic excuses like verifying IDs and bank account.
I can’t access my money on their platform and don’t know what to do

26 May 2024
Unprompted review
Apprentus logo

Reply from Apprentus

Hello Sami, we did not find your name on our database, can you please try to reach us on our support messages so we can help you?

Rated 5 out of 5 stars

Thank you Apprentus !

I am really thankful for Apprentus that keeps sending me new students every week since 2015.
I am now a full time private teacher and living my dream.
Thanks again for your service !

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Finding a teacher

As someone who usually gets tangled up in complicated websites, I was delighted by how user-friendly Apprentus is. Finding and connecting with the right teacher was surprisingly straightforward. The platform guides you through each step with ease, making the whole process of starting your learning journey easy!

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent platform

Apprentus is definitely the most practical educational platform with the best teachers ever. The customer service is incredibly helpful. Also, the platform is user-friendly.

12 September 2023
Unprompted review
Rated 1 out of 5 stars

We had the most disturbing experience…

We had the most disturbing experience with one of the tutors who started sending us abusive texts because they couldn't agree ti to the pre-agreed arrangements.
Just a few hours before the first class, we got last minute texts sto rearrange the location of the class and when we did not agree to the change and raised it with Apprentus the abusive texts continued.

What's even more shocking is that despite sharing all the texts and requesting for a refund, we haven't had a single call from thr company to check in let alone get a refund.

The company charges an additional.fee for the first time you book a tutor. In this case, the said teacher was the first teacher ee booked through the site. So we have been charged for the tuition we never had a service which has been extremely poor.

Despite reminding Apprentus of the refund we have heard nothing.

It's been a truly disappointing and shocking service. The quality of the tutors and the service is highly questionable!!!

1 November 2023
Unprompted review
Rated 4 out of 5 stars

Credits expired but no email sent to…

EDIT: My credits were reinstated and I was able to use them. Changed my review due to quickly addressing and fixing the issue. If anyone else has the same problem please contact them, they seem to respond very fast.
ORIGINAL: Credits expired but no email sent to remind me about it. I understand that you can have certain policies but this absolute nonsense. No effort made to contact the customer and now I lost the whole amount because of a lack of transparency by you guys.

30 October 2023
Unprompted review
Rated 4 out of 5 stars

Easy to use and trustworthy

Apprentus is a friendly, easy to use and useful platform that connects you to great tutors of various skills like English language tuition worldwide. Clear, transparent with a caring and problem solving customer service team! I would recommend this site to anyone as my own personal experience in using it has been pleasant.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

I like this website

I like this website. It takes care of everything from the booking to the payment. Payments are sent to my bank account once the lessons confirmed done on my agenda. Highly recommend it for teachers suffering from students who decide not to show up with no consequences!

9 March 2023
Unprompted review
Rated 1 out of 5 stars

for 2 times I had lesson with students…

for 2 times I had lesson with students but not money has been received. How is this working? It is saying that student payed and the lesson is confirmed but no money entry. This happen one time in October and now ti happen again
I guess this is just a big scam. I spent my time to organize and meet and teach and the student pay but they just keep the money. there is not way to contact them. You are a scam and monopolize the relationship between tutors and student.

2 March 2023
Unprompted review
Apprentus logo

Reply from Apprentus

Dear Jm,

Since 10 years Apprentus is a marketplace that handle payments between teachers and students.
It is a bad accusation to our reputation to write to you haven't been paid. All our teachers that provide a lessons are always paid.
Your name Jm Ga doesn't exist in our database so we can't find you to figure out what do you mean.
Can you contact me here: https://www.apprentus.com/help/take_private_lessons to resolve this issue because this is a serious slanding of reputation and a false claim.

Kind regards,

Rated 1 out of 5 stars

No privacy

The workers are reading each message you exchange with your student. They block some of the messages and respond very rudely.

10 February 2023
Unprompted review
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Reply from Apprentus

Dear Youo,

We do not monitor or read messages between tutors and students However, we do have measures in place to ensure that our platform is safe and appropriate for all users, which may include blocking messages that violate our policies.

We are committed to providing courteous and professional support to all of our users. If you have specific examples of rude or unprofessional behavior, please do not hesitate to share them with us so that we can take appropriate action, so please don't hesitate to contact us here: https://www.apprentus.com/help/take_private_lessons

Thank you for bringing this matter to our attention.

Best regards,

The Apprentus customer service team

Rated 1 out of 5 stars

Needless scammy website

Apprentus created a profile for me, adds money onto my lesson price and makes the student pay said extra...

Surely, I should just increase my lesson price?!!!
Why should students pay over my usual and fair lesson price to line the pockets of the owners of this uselss and scammy platform?!

Apprentus is uses hard-working professionals existing businesses to try and skim money, devaluing both the lessons worth by needlessly increasing the price, but also the credibility and reputation of the teacher.

Upon trying to delete this unwanted account, I can't find any way to!

UPDATE:
They did reply with instructions of how to close the account...
In French!

It looks like they're an English based company.
All my details, including all my contact to them has always been in English, even though I'm based in Berlin, Germany.
So, French?

These guys so totally suck.
Account: closed

1 February 2023
Unprompted review
Apprentus logo

Reply from Apprentus

Dear,

Wr cannot locate your profile on our platform, we cannot find any data about you on Apprentus.
We do add a commission to the lesson price to cover the costs of running the platform, but this is clearly communicated to both tutors and students.

We are an international company and strive to provide support in multiple languages, but we understand that this can be frustrating so we try to reply to the user according what we think it's the language they speak.

Could you please contact us here: https://www.apprentus.com/help/take_private_lessons
We would like to clarify all the details for you, because accusing us of scam is a serious wrong accusation.

Best regards,

The Apprentus customer service team

Rated 1 out of 5 stars

Misleading (NEVER GOT MY REFUND)

I paid for the first 5 lesson under the promise that I wouldnt be charged the subscription fee and that I would get my money back if I dindt like the lessons or if something went wrong.

What they dont mention is that the money will be give back in credits on the platform and that they will deduct the subscription fee for any amount left.

My teacher moved to another country, a last minute decision according to her, and when I tried to get a refund of the remaining balance they refuse to pay the full amount.

BS. This website is a scam, and misleads people.

20 October 2022
Unprompted review
Apprentus logo

Reply from Apprentus

Dear Cleber, we found your information on our data base, and we also found out that you have been refunded both on the lesson you did not have and the sign up fee and you have been contacted to informed you about the refunds done. I invite you to update your review because it's a false claim and serious wrong accusation. I hope all is clear now, we will be looking forward to your reply.

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