Bought the wrong oven issued a return request almost immediately. Nope it’s used they said restocking on the £3800 oven £1120 but only if I bought the correct one through them. They don’t care abou... See more
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Paid £1400 for a fridge for a kitchen project. It was dented when unpacked from the pristine packaging 2 months later. They refused to replace it because I hadn't reported the damage within 48hrs... See more
Buyer beware! They just want your money but have no interest in helping you avoid pitfalls, such as buying something that won't work in your home. They've sold an LPG hob to a young family who know no... See more
Absolute phenomenal service! By accident the wrong induction hob appliance was delivered and we only realised when our fitter began to fit our kitchen appliance. We were straight in the phone to Appli... See more
Company details
Information provided by various external sources
The Appliance Superstore in Maidstone offers a showroom of fully interactive working kitchen displays. With appliances from leading brands, Neff, Bosch, Siemens, Miele, Liebherr, Quooker, Bertazzoni, and Fisher & Paykel.
Contact info
Broadway 7, ME16 8PS, Maidstone, United Kingdom
- www.appliancesuperstore.co.uk
2.5
Poor
46 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Customer Service
Fantastic customer service and great prices. We ordered all the appliances for our new kitchen in Dubai and they took care of everything including liaising with our shipping company and the VAT refund.
23 September 2020
Unprompted review
Ignore the negative reviews - I received a great service.
After reading some of the reviews on TrustPilot, I was skeptical about ordering from this company; their advertised prices were the best I had seen but I still needed convincing. I did some research including a company search and credit check, then called them up for some advice. To my suprise, they were extremely helpful. I'd been slightly unsure which type of built-in coffee machine to buy (capsule or bean-to-cup), after talking to Les, I went for the latter. The Appliance Superstore is a family business with a showroom, they are an official Miele UK distributor which means your appliance comes with a UK warranty. I purchased three Miele appliances (coffee machine, microwave, fridge/freezer) that were delivered by their own transport and on time. I could not fault them. So if you want the best appliances at the best prices from the High Street, look no further.
28 July 2020
Unprompted review
Avoid fake site
Avoid fake site. Google should remove them from searches.
29 December 2019
Unprompted review
Buyer beware - avoid this co.
Buyer beware! They just want your money but have no interest in helping you avoid pitfalls, such as buying something that won't work in your home. They've sold an LPG hob to a young family who know nothing about hobs. They had no idea it wouldn't work with natural gas and it wasn't until they turned it on that they realised they had a very expensive dud. Appliance Superstore refused to take it back. Instead offered a conversion kit which is not applicable and put the phone down rather than help. I see they have practically all 5star reviews on their own website. Difficult to believe they don't delete the bad reviews.
24 September 2019
Unprompted review
Avoid at all costs. Animals.
It was fine until they delivered the new appliances (£2,200 of them) and dragged the old fridge on the oak floor and scrached it badly. Now I see the scraches everyday and it's the worse feeling. I will always hate those people. I complained and the guy hung up on me, then would not take my calls. I hate them with a passion. Total animals.
4 December 2018
Unprompted review
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